“Approaching the 12th week of my claim and Admiral have now contacted the witness, accepted that I am not at fault and that my vehicle was damaged as a result. No sign of any payment. I think they're hoping i'll get tired of arguing and give up ! Don't ever insure with Admiral !”
“called to get a renewal quote, very helpful, able to reduce the price, but still not matching my lowest quote, so I decided to cancel the renewal, very polite and helpful service.”
“Avoid Admiral at all costs. The 'satisfactory' reports here are those who have taken out Admiral policies - not the poor customers who have to deal with this Cardiff-based company when something goes wrong and you need to claim. We've just had a leak from a flat above our own in London. It caused damage to walls and ceiling. The buildings insurance paid immediately after an inspection. But when we came to claim on contents insurance, (we had taken out an Admiral insurance, Platinum level), there was an immediate problem. There's a £200 excess, plus a further £500 excess for water damage. Then they sent a rep from a carpet company based in an industrial estate in Blackburn to 'assess' damage. (He did not turn up on the appointed day - then nearly an hour late for a new appointment). After a cursory look, he gave an estimate of just over £1,000 for a quality carpet, which was bought from John Lewis, for £1,700 - I was able to provide original receipts, date of fitting etc. I am now locked in a dispute with them. All they seem to do is refer me to this dodgy company to which they have sub-contracted responsibility. Do not be be seduced by Admiral's apparently low prices. The only thing which counts is what happens when you need them! You can speak to any amount of pleasant-sounding people, but it makes no difference. You will never speak to the same person twice. An utter disgrace...an experience obviously shared by many.”
“I most CERTAINLY would NOT recommend anyone using Admiral; I've been with them for over ten years (about TEN YEARS TOO BLOODY LONG!!) but will be changing provider upon renewal! Their ONLY interest is to get you as a customer but when it comes to claims they will DO ANYTHING AND EVERYTHING to wriggle out of honuring that. ABSOLUTELY AVOID Admiral like the PLAGUE that they are. NOTE: 4 Days ago I posted this very same review with ONE STAR only; if I could have put NO stars I would have - After I submitted my review I noticed that my review suddenly magically has "five stars" - that is MOST CERTAINLY NOT what I posted originally; it has been CHANGED!!”
“If there was a one star option i'd provide it. I have a travel claim which is 4 months outstanding. Admiral use delay tactics to avoid paying out as long as possible. They make it absolutly impossible to contact them. Customer service lines being switched off and even at one point the web chat function was closed down. I had my claim authorised, then unauthorised then authorised, causing a further months delay. I still haven't been paid. Customer Service agents are working from home. They will tell you anything to get you off the phone.”
“I most CERTAINLY would NOT recommend anyone using Admiral; I've been with them for over ten years (about TEN YEARS TOO BLOODY LONG!!) but will be changing provider upon renewal! Their ONLY interest is to get you as a customer but when it comes to claims they will DO ANYTHING AND EVERYTHING to wriggle out of honuring that. ABSOLUTELY AVOID Admiral like the PLAGUE that they are.”
“Had a previous home insurance policy.
Before renewal.
I called to say i would not be renewing my policy.I was told by the woman i spoke with i can do that for you.
Now i am getting calls too say i owe the policy money.
This is not customer service !!
I will not recommend you again.
Very bad.”
“I really wouldn't recommend them as I had an accident on 5th Sept and todate 5th October only had one letter to say they were looking into my claim. I have been on hold now for a total of 6 hours and today after being on hold for 1 hr and 25 mins they cut off my call. I am still not in the picture at all. If you are in any doubt find another insurance company to deal with”
“I had to take a hefty insurance package for almost the same price I paid to get a car. It's absolutely ridiculous and must change. Getting a car is absolutely necessity for a family and paying such huge amounts is a budget killer for any family during this difficult times. Hope it changes”
“Bought a Travel Insurance and cannot access the documents. Tried many times to contact Admiral but no joy. Looks like a complete waste of time and money. Never again”
“Well,after being with them for many years,they wanted to double!!! my monthly payment.I ended up with another company of course.Now i pay 1000£ less than if i stay with Admiral. So do yourself a favour and look around.You dont want to help Admiral CEO buy another yacht 🙂”
“Amazing prices for content and building insurance. Policy received within a few days. Rang to add a bike to the insurance and person was very knowledgeable and sorted everything out for me”
“I recieved a renewal quote today on my annual holiday insurance which I was happy with in terms of proposed cost, but it asked that you make them aware of any health changes before renewing (renewal date is 11th October) so I rang them up and explained that I was going for a minor surgery on October 20th . They then asked me when the surgery had been diagnosed and I confirmed as June 28th as that was my first consultation, they then came back and said not only would they not renew but also that my existing annual policy would be retrospectivly cancelled from June 28th . Further to that because the policy was past the 14 days cancelation period they will only reimburse me about £20 not the full period that they have cancelled. My issue though is that if you buy annual cover your not actually buying annual cover your buying cover that may only last you until you next have a doctors visit because they will cancel at any opportunity. Im going on holiday next week (before the renewal date )so they have left me having to find new cover but also theyve taken no account of what the surgery is, there is absolutely nil risk of my condition causing me any issues on my holiday, so the least they could have done is leave the existing cover in place (after all it was a years contract) and then refuse the renewal which in itself would have been excessive. I think this is appalling service and I ve made a formal complaint which will no doubt be declined, and when it is, I shall go to the Financial ombudsman service and then the press . Do not buy annual holiday cover with this company.”
“Absolute rubbish customer care! Shocking!
Information they hold about you is different from what they pass on to insurance data base. even though that they confirmed they were wrong, they were not prepared to correct it by writing a simple letter!”
“Abysmal service. Extremely poor communications by any means.
When trying to contact the claims dept, left waiting on the line for over 30 minutes on 3 occasions no offer of a call back the line went dead after 40mims of nagging on the line, on the next occasion the woman pretended she couldn’t hear me and put the phone down before I had even given the policy number.
Do not use this company their customer care is appalling”
“Hi, I’m very disappointed with this company. I was looking for new home insurance and Admiral gave me one quote. However, when I wanted to pay it said that I need to call them. When I called, they told me that the price will be £100 extra because I called my insurance company 2 years ago. They said to prove that I did not make a claim, I have to contact my old insurance and get a letter confirming this. My old insurance company sent this letter showing 5 years of no claims or accidents. However, they said it is not enough and they want to know what was I talking about with the insurance company 2 years ago. Just wasted my time and would not recommend this company to anyone.”
“Doubled premium for no reason. Car insurance. Scammers. Reported to bank for fraud. Now investigating. Please go elsewhere took 3 days and over 3 hours ti report missing documents.....literally rude couldn't be bothered attitude. Deserve zero business having being loyal customer.”
