Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.09

4.1 Rating 2,030 Reviews

78 %

of reviewers recommend Budget Insurance

Company Reviews

Questions

Metrics

4.1

Based on 2,030 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took out a comprehensive insure policy with Budget on the 1st of June 2016. On the 29th of June I was stopped by the police in South London for having no insurance. I was arrested, and my vehicle impounded. why? - Although the policy was correct the person from Budget entered my details onto the MID (motor insurance database) incorrectly, they keyed in the letter J instead of G, rendering my vehicle uninsured. I contacted budget asking them to put it right, which they say they did, and charged me £213 for the privilege of amending their mistake. On the 27th July I was stopped again by police, and 'stuck on' for having no insurance. Despite having charged me a huge administration fee, they still hadn't bothered to put things right. I am now awaiting a court summons where I could receive a £1000 fine, 6 penalty points added to my licence, and a criminal record, all due to Budget's competence.”

Helpful Report

Posted 9 years ago

Hi Don Anderson, I am sorry to hear that you have had a bad experience. I would like to look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“Automatic renewal - costing £100 more than alternative companies then they deduct £38 when they refund. Takes threatening calls to get money returned. Never again and certainly never use automatic renewal - beware - awful company - they certainly will never ever get any more of my money.”

Helpful Report

Posted 9 years ago

Hi Peter, Thank you for bringing this to our attention. Apologies for any inconvenience the renewal process has caused. Your feedback is appreciated and will be used to further improve our service. Kind Regards, Keri

Posted 9 years ago

“Cancelled my car insurance policy due to purchasing a new car and getting a year free insurance with it. Was told I owed £54, this came out of my account and then a few days later I received a threatening email and phone call saying I now owed £75!!! Horrible company that will not be getting any more money from me. I will not recommend them to anyone.”

Helpful Report

Posted 9 years ago

Hi Clare, Thank you for your review. I am sorry to hear that you have had a bad experience. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“Appalling customer service. Extremely rude and unhelpful. It wouldn't be so bad if they were cheap but their renewal quote was over 4 times what other insurers were offering me. Disgusted.”

Helpful Report

Posted 9 years ago

Hi Yasmin, I am sorry to hear that you have had a bad experience. If there is anything that you would like for me to look into, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk and we will see if there is anything we can do to help. Kind Regards, Keri

Posted 9 years ago

“Tried to cancel my Insurance after 11 months and 2 weeks and these thieves wanted to charge me £49.00 for the privalage, and thier customer service(well all of BISL) is the worst customer service in the known galaxy, I think when they Interview, they teach thier staff to be agressive and rude, I hope the Director Mark Towensend has to deal with them over the phone one day and then he will realise what a Crummy Company he has spawned from his Groin.”

Helpful Report

Posted 9 years ago

Hi TonyW, Thank you for bringing this to our attention. I am sorry to hear that you have experienced some issues with our service and would like to look into for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“Avoid this company They auto-renewed my premium although I don't recall authorising this. I then got a threatening letter saying my payment had been declined (this was because the card had expired) and that I would be charged £25 failed payment fee. Also if I don't respond by 24 June they would charge a cancellation fee of £40 plus any outstanding premium. I don't want to deal with company that treats its customers like this and decided not to renew. I phoned to tell them and got the runaround for about 15 mins and a threat to call in debt collectors, after which I put the phone down in disgust.”

Helpful Report

Posted 9 years ago

Hi David, Thank you for bringing this to our attention. I am sorry to hear that you have experienced some issues with our service. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“Do not touch this company . They took £144.41 from my account for a policy I do not have then refused to refund it . I have other policies with the company which I will not renew . It seems that they take your money and run customer services is the worst I've ever dealt with small claims court looks the way out They should be banned from trading .DO NOT USE THIS COMPANY .”

Helpful Report

Posted 9 years ago

Hi Gerald, Thank you for bringing this to our attention. I am sorry to hear that you are not happy with our service. I would like to look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“Customer service good clear instructions ,changed car while I had policy easy to change veichle over ,at no extra cost .”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Jacqueline, Thank you for your review. I am pleased to hear that you are happy with service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Good service.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. It is great to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Do not use this company, like many others who have left reviews on this site they automatically renewed my insurance, when I cancelled it they demanded proof I had alternative insurance. When I provided this they still referred me to debt collection and doubled the amount for a service I didn't receive or request. You can never get hold of anyone to discuss the issue I am relieved I wasn't making a claim if they are this incompetent with direct debits I dread to think what their response would be in a crisis. Stay well away....”

Helpful Report

Posted 9 years ago

Hi KM, Thank you for bringing this to our attention. Apologies for any inconvenience the renewals process has caused. I would like to look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“Good service”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. It is great to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Good price”

Helpful Report

(Van Insurance) - Posted 9 years ago

Hi Fateh Singh, Thank you for your review. It is great to hear that you are happy with your policy. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“...”

Helpful Report

(Car Insurance) - Posted 9 years ago

Thank you for the 5 star rating! We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“This insurance provider renewed my insurance policy with them and charged my debit card despite having rung ahead of renewaL to terminate the policy, to which they agreed but faiIed to do. The first thing I knew was when the charge appeared on my bank statement. They then tried to insist I had to provide details of my new insurer before they could make the refund. They are also very expensive. I will not deal with them again”

Helpful Report

Posted 9 years ago

Hi, Thank you for bringing this to our attention. I would like to help resolve this for you. Please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Keri

Posted 9 years ago

“Thieves very unhelpful steal your .money worst insurance company going be There quick enough to take your money but when you sort the problem out unwilling to help I will never use again”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review. I am sorry to hear that you are not happy with our service. I would like to look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards,. Keri

Posted 9 years ago

“this company is disgusting , i took out a policy online , but never signed the agreement nor did i sign the so called credit agreement as i still have it in my draw , i only remembered when i came to clearing out my draws and found all my information , i logged on to the online account and cancelled the so called agreement. a few days later this sham of a company send me a letter saying they want £77 cancellation fee . i called the company and spoke to Joseph, who decided to keep me on hold for well over 20 mins , so i hung up and spoke to another person called Kieron , seemed helpful , and got me a manager (Richard spencer), who advised me infact i did sign the agreement and also accepted there extremely hard to understand T&C'S , he then proceeded to ask why i had only just decided to call , when i explained my reasons behind why i hadn't contacted them sooner due to illness and a bereavement , he then advised well there is nothing i can do , i asked them to either send me a signed agreement where i have signed or a DB mandate all of which this fraudulent company do not have , and yet they think they are perfectly within there rights to take my money , i have advised them i want a closure letter and i will take it up with the ombudsman , who have already agreed i will get my money back .”

Helpful Report

Posted 9 years ago

Hi Ashley J E, Thank you for your review. I am sorry to hear that you are not happy with our service. I would like to look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Keri

Posted 9 years ago

“I took out a policy online but called to check details and to insist I didn't want it renewing automatically. Twelve months later it did renew but I allowed it to continue as I'd be ill. This year they sent me a copy of the policy for this year and it had gone up three fold. I called and cancelled and was told I'd have to pay £45 cancellation fee. I explained I'd opted out and the lady said they would listen to my call stating this and be back I touch. I never heard anything more of this just now demands for £86.24 for further cover and cancellation fees. Now they are threatening debt collectors. I've phoned again today and surprise they say they have no opt out policy. BEWARE, it may be cheap at first but you will get caught with this fee when you want to cancel. Budget by name, budget by nature. Go to a more reputable firm. Save money and stress”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review. Apologies for any inconvenience the renewals process has caused. I would like to look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“Strongly advise anyone who is thinking of using this car insurance company not to use them. They do not stand by the policies they provide you with when you have an accident , nor do they give you a proper explanation to any of you question or queries. They have caused me nothing but upset and distress leaving me to deal with cost by myself and prosecuting the third party alone. Resulting in me placing a complaint with the financial ombudsman.”

Helpful Report

Posted 9 years ago

Hi Mrs Adams, Thank you for bringing this to our attention. I am sorry to hear that you are not happy with our service. I would like to look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Keri

Posted 9 years ago

“I had to pay an electrician to come out to look at my lights as they were flickering g he then went to the fuse box and told me that it had to be condemned as it was nearly on fire.I rang this company and basically told me that I was insured for fire etc, so because I didn't have a fire that I wasn't covered. Should have I left the house burn down before I claim. Poor poor nose I will have to pay out of my own pocket to have a new fuse box what's the point of having insduramcr when I masks a genuine claim I will not be renewing with thses once my policy is up.”

Helpful Report

Posted 9 years ago

Hi Pam Hill, Thank you for your review. I am sorry to hear that you are not happy with our service. Your feedback is appreciated and will be used to further improve our service. Kind Regards, Keri

Posted 9 years ago

“Was sent a letter dated the 17th April advising that my home insurance would automatically renew on the 18th April. By the time I received and opened the letter (post often gets mistakenly sent upstairs) it was too late as the policy had already renewed. So for the privilege of just cancelling the renewal (even though it was within the 14 day cooling off period) I have to pay an admin fee of £35! If they'd have let me know sooner, I'd have prevented the renewal and saved on the ridiculous fee for "admin" that took 2 minutes tops. Avoid!”

Helpful Report

Posted 9 years ago

Hi Daniel Rose, Thank you for your review. I would like to take a look into this for you. I will check your policy and get back to you shortly. Kind Regards, Keri

Posted 9 years ago

Budget Insurance is rated 4.1 based on 2,030 reviews