Budget Insurance Reviews

"Wife and myself in car crash before Christmas, driver of transit going the wrong way on a dual carriageway (see photo). Daughter contacted company on my behalf as I was hospitalised. Apart from giving a case number nothing else.\r\nWhen able to follow up the following March, the experience from then until now as case not resolved is extremely disappointing. Apart from the underwriters and solicitor who have been very helpful (hence the two stars) the other draw a zero; that also includes the police as well. Its' all down to communication, keeping me in loop. For example in my account there's a space for showing active cases - on mine it's blank! I have to contact either by email or phone. It would be nice if someone contacted me even to say there's no progress. My wife and myself are still recovering the effects of the crash and me from two ops to rebuild my right elbow. I know cases of this sort take time, but being left in the dark doesn't help."

"It\u2019s great to get early reminders from budget, they also suggest looking elsewhere if renewal has gone up. Have been with them for a few years now and will continue."

"Had a flat car battery and assistance reached me within 15 minutes I salute Budget."

"Information is accurate and updated"

"Great renewal quote"

"Shame there isn\u2019t a zero option for stars. 1 hour 45 mins (screenshot added as attachment to evidence) wait first time until I abandoned. 20 mins second time. The difference between 6 weeks of cancelling policy \u00a3100 with no excuse for why there is such a differential. Given it was only a \u00a3220 policy this amazed me. First caller out \u00a3100 refund quote on file and operator could see it. I couldn\u2019t imagine actually having to deal with an insurance claim and would never use budget insurance again. The worst insurance company ever. Please allow zeros trust pilot as one star is too kind."

"Very efficient service,dont have to do a thing just pay\nPj"