Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.12

4.1 Rating 2,228 Reviews

79 %

of reviewers recommend Budget Insurance

Company Reviews

Questions

Metrics

4.1

Based on 2,228 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Automatic renewal of my home insurance - BEWARE - Charged me £38 for them setting it up and taking payment on an expired Credit Card. Took me months to get my premium back (less the £38) had to get it through my Credit Card Company in the end. 14 day rule doesn`t apply as they are intermediary or broker so BEWARE, even if you are a new customer and take their insurance and cancel within 14 days they will charge you for the privilege. Advisors are also very abrupt, bordering on rude on the phone. Will never use again and advise everyone else to use someone else!”

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Posted 10 years ago

Hi Mike Jones, Thank you for your review. Apologies for any inconvenience the renewal process has caused. Your feedback is appreciated. Kind Regards, Keri

Posted 10 years ago

“Budget insured my van last year for £282.99, this year, although I did not ask them to, they did it for £527.99. When I told them I could get it for £304, the dropped it to £320, I said "if you can do it for £304, I'll stay. They could not, so they are charging me £38 for going elsewhere. I have informed my bank and I will fight to avoid this on principle. How can they drop £207 in an instant without the first quote being a rip-off, Rhetorical question, and then charge for going to a more competitive insurer?”

Helpful Report

Posted 10 years ago

Hi Tony Gallagher, Thank you for your review. I am sorry to hear that you are not happy with our service. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 10 years ago

“Home insurance due for renewal on the 2-4-16.Had an e-mail from Budget on the 1-4-16 thanking me for renewal, checked to see if the price was still the same and it had nearly doubled even though I had made no claims.E-mailed them immediately on the 1st to say I would not be renewing. Called today to make sure they had my e-mail and was told the e-mail was automated and I would have to pay 38 pounds to get out of contract.Will be getting in touch with the insurance ombudsmen and strongly advice people to be very wary of this company.The 14 day rule obviously does not apply to them..”

Helpful Report

Posted 10 years ago

Hi Wayne Power, Thank you for your review. Apologies for any inconvenience the renewals process has caused. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 10 years ago

“Terrible just found out that for a whole year they have insured the wrong vehicle and the wrong details even tho the insurance documents state differantly ? They are completly incompetant and a dead loss USE AT YOUR OWN PERIL....YOU HAVE BEEN WARNED.”

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Posted 10 years ago

“Please be aware. Had very low price quote and was happy at the start however on second instalment noticed they take monies 3/4 days earlier they say it's to clear funds think this is against fca practice however I couldn't get out of my policy. At the end of the year they doubled the quote when I rang to cancell they made every excuse not to but then reassured me policy was cancelled and I went elsewhere. Insurance due well 4 days before budget take there money even though cancelled. For a year I been patience I now taking matter further they are scamming people please don't use these they taking money under misleading false practice avoid at all costs.”

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Posted 10 years ago

“Kept my money for 12 days £1600 and delayed giving it me back , didn't tell me they were going into my bank and told me it was my fault . To beat all that they put my insurance up by 300 per cent and I had no claims !!!!!!! Buyer beware. !!!”

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Posted 10 years ago

“Utterly appalling! Blatantly riding the well publicised and criticised Auto-Renwal trick. Terrible Customer service will use delaying tactics to delay acknowledging your cancelation so they can keep charging you. They only started to make an effort to contact me about my issue after I left a bad review on Trustpilot.”

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Posted 10 years ago

“No customer service even though we have both insured with them for some years ! They constantly charge for non return of monthly payment agreement when it's been in place for years Now we have changed cars and they can not insure the new Classic Car we have to pay £75 for cancellation which would not be applicable if they could insure our new car and £26 last months premium ! £101 for nothing and no help with payments !”

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Posted 10 years ago

“Budget by Name Budget by Nature”

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Posted 10 years ago

“Beware bullying tactics if the credit card they have on file expires before renewal. You'll be strong-armed into renewing with them, or facing high fees (and debt collectors). I chose to pay the fees, rather than give more custom to a company of bullies.”

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Posted 10 years ago

“The 1 star is for the price of the insurance, no stars for the rest, they asked for proof of ncd which I emailed, since then I have had 10 emails and 1 letter saying they are going to double my insurance as I haven't replied, they then asked for proof of no claims again and dob and postcode so after several attempts to send them it wouldn't let me, I've had to ask my son in law who is a computer wiz to do it, it took him over an hour to do it, I think they do it intentionally so they can charge you double, never again.????”

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Posted 10 years ago

“Budget Insurance renewed my house insurance quote without letting me know. They sent a renewal quote to my email which was never received. I then checked my bank statements and to my dis pear found the whole amount for the cover had been automatically taken out of my account. I phoned up to say the quote was way too high and i did not want to continue with them. They then tried to charge me 30/35 for a cancellation fee? I argued this and the lady eventually went down to 15.00 but insisted I be charged. my partner has worked in insurance and knows that cancellation fees do not have to be charged and I was disgusted that this charge was taken and the whole policy amount was just taken.”

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Posted 10 years ago

Budget Insurance is rated 4.1 based on 2,228 reviews