Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.09

4.1 Rating 2,027 Reviews

78 %

of reviewers recommend Budget Insurance

Company Reviews

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Metrics

4.1

Based on 2,027 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusted with these cowboys, worst thing I ever done was take car insurance with this lot. I entered the wrong date for an accident I had in 2012, they then found the correct date and then adjusted my policy for two accidents, doubling my premium at the same time. I informed them of the simple mistake but had to get confirmation from admiral insurance of the one accident. I done this but now they have not received emails, letters and just about made about every excuse not to adjust my policy back to the one accident. As I said leave well alone they may be cheap but theres the reason why.”

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Posted 9 years ago

“Same issue as another poster below...When I phoned to cancel my home insurance, I was told I'd be owed £10. But now I have received an email to say I owe them £88. I will never use Budget Insurance ever again, and will also advise others against it. Furthermore, if you allow your insurance to be automatically renewed, the cost will increase significantly year on year. If I had continued with Budget, I would have been paying nearly three times more than with the company I am with now. Clearly Budget Insurance does not reward customers for staying with them!”

Helpful Report

Posted 9 years ago

Hi Ruiyyanko, Thank you for bringing this to our attention. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Keri

Posted 9 years ago

“Cancelled my policy after 1 year. As renewal was over £700 more than my cheapest quote They have now called me saying that there is no record of me cancelling and want to charge me over £200. Customer advisor on the phone was just plane rude. Disgusting service.”

Helpful Report

Posted 9 years ago

Hi Jason Gregory, I am sorry to hear that you are not happy with our service. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Keri

Posted 9 years ago

“I took out a comprehensive insure policy with Budget on the 1st of June 2016. On the 29th of June I was stopped by the police in South London for having no insurance. I was arrested, and my vehicle impounded. why? - Although the policy was correct the person from Budget entered my details onto the MID (motor insurance database) incorrectly, they keyed in the letter J instead of G, rendering my vehicle uninsured. I contacted budget asking them to put it right, which they say they did, and charged me £213 for the privilege of amending their mistake. On the 27th July I was stopped again by police, and 'stuck on' for having no insurance. Despite having charged me a huge administration fee, they still hadn't bothered to put things right. I am now awaiting a court summons where I could receive a £1000 fine, 6 penalty points added to my licence, and a criminal record, all due to Budget's competence.”

Helpful Report

Posted 9 years ago

Hi Don Anderson, I am sorry to hear that you have had a bad experience. I would like to look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“Automatic renewal - costing £100 more than alternative companies then they deduct £38 when they refund. Takes threatening calls to get money returned. Never again and certainly never use automatic renewal - beware - awful company - they certainly will never ever get any more of my money.”

Helpful Report

Posted 9 years ago

Hi Peter, Thank you for bringing this to our attention. Apologies for any inconvenience the renewal process has caused. Your feedback is appreciated and will be used to further improve our service. Kind Regards, Keri

Posted 9 years ago

“Appalling customer service. Extremely rude and unhelpful. It wouldn't be so bad if they were cheap but their renewal quote was over 4 times what other insurers were offering me. Disgusted.”

Helpful Report

Posted 9 years ago

Hi Yasmin, I am sorry to hear that you have had a bad experience. If there is anything that you would like for me to look into, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk and we will see if there is anything we can do to help. Kind Regards, Keri

Posted 9 years ago

“Tried to cancel my Insurance after 11 months and 2 weeks and these thieves wanted to charge me £49.00 for the privalage, and thier customer service(well all of BISL) is the worst customer service in the known galaxy, I think when they Interview, they teach thier staff to be agressive and rude, I hope the Director Mark Towensend has to deal with them over the phone one day and then he will realise what a Crummy Company he has spawned from his Groin.”

Helpful Report

Posted 9 years ago

Hi TonyW, Thank you for bringing this to our attention. I am sorry to hear that you have experienced some issues with our service and would like to look into for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“Avoid this company They auto-renewed my premium although I don't recall authorising this. I then got a threatening letter saying my payment had been declined (this was because the card had expired) and that I would be charged £25 failed payment fee. Also if I don't respond by 24 June they would charge a cancellation fee of £40 plus any outstanding premium. I don't want to deal with company that treats its customers like this and decided not to renew. I phoned to tell them and got the runaround for about 15 mins and a threat to call in debt collectors, after which I put the phone down in disgust.”

Helpful Report

Posted 9 years ago

Hi David, Thank you for bringing this to our attention. I am sorry to hear that you have experienced some issues with our service. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“Do not touch this company . They took £144.41 from my account for a policy I do not have then refused to refund it . I have other policies with the company which I will not renew . It seems that they take your money and run customer services is the worst I've ever dealt with small claims court looks the way out They should be banned from trading .DO NOT USE THIS COMPANY .”

Helpful Report

Posted 9 years ago

Hi Gerald, Thank you for bringing this to our attention. I am sorry to hear that you are not happy with our service. I would like to look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“Do not use this company, like many others who have left reviews on this site they automatically renewed my insurance, when I cancelled it they demanded proof I had alternative insurance. When I provided this they still referred me to debt collection and doubled the amount for a service I didn't receive or request. You can never get hold of anyone to discuss the issue I am relieved I wasn't making a claim if they are this incompetent with direct debits I dread to think what their response would be in a crisis. Stay well away....”

Helpful Report

Posted 9 years ago

Hi KM, Thank you for bringing this to our attention. Apologies for any inconvenience the renewals process has caused. I would like to look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“This insurance provider renewed my insurance policy with them and charged my debit card despite having rung ahead of renewaL to terminate the policy, to which they agreed but faiIed to do. The first thing I knew was when the charge appeared on my bank statement. They then tried to insist I had to provide details of my new insurer before they could make the refund. They are also very expensive. I will not deal with them again”

Helpful Report

Posted 9 years ago

Hi, Thank you for bringing this to our attention. I would like to help resolve this for you. Please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Keri

Posted 9 years ago

“Thieves very unhelpful steal your .money worst insurance company going be There quick enough to take your money but when you sort the problem out unwilling to help I will never use again”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review. I am sorry to hear that you are not happy with our service. I would like to look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards,. Keri

Posted 9 years ago

“this company is disgusting , i took out a policy online , but never signed the agreement nor did i sign the so called credit agreement as i still have it in my draw , i only remembered when i came to clearing out my draws and found all my information , i logged on to the online account and cancelled the so called agreement. a few days later this sham of a company send me a letter saying they want £77 cancellation fee . i called the company and spoke to Joseph, who decided to keep me on hold for well over 20 mins , so i hung up and spoke to another person called Kieron , seemed helpful , and got me a manager (Richard spencer), who advised me infact i did sign the agreement and also accepted there extremely hard to understand T&C'S , he then proceeded to ask why i had only just decided to call , when i explained my reasons behind why i hadn't contacted them sooner due to illness and a bereavement , he then advised well there is nothing i can do , i asked them to either send me a signed agreement where i have signed or a DB mandate all of which this fraudulent company do not have , and yet they think they are perfectly within there rights to take my money , i have advised them i want a closure letter and i will take it up with the ombudsman , who have already agreed i will get my money back .”

Helpful Report

Posted 9 years ago

Hi Ashley J E, Thank you for your review. I am sorry to hear that you are not happy with our service. I would like to look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Keri

Posted 9 years ago

“I took out a policy online but called to check details and to insist I didn't want it renewing automatically. Twelve months later it did renew but I allowed it to continue as I'd be ill. This year they sent me a copy of the policy for this year and it had gone up three fold. I called and cancelled and was told I'd have to pay £45 cancellation fee. I explained I'd opted out and the lady said they would listen to my call stating this and be back I touch. I never heard anything more of this just now demands for £86.24 for further cover and cancellation fees. Now they are threatening debt collectors. I've phoned again today and surprise they say they have no opt out policy. BEWARE, it may be cheap at first but you will get caught with this fee when you want to cancel. Budget by name, budget by nature. Go to a more reputable firm. Save money and stress”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review. Apologies for any inconvenience the renewals process has caused. I would like to look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“Strongly advise anyone who is thinking of using this car insurance company not to use them. They do not stand by the policies they provide you with when you have an accident , nor do they give you a proper explanation to any of you question or queries. They have caused me nothing but upset and distress leaving me to deal with cost by myself and prosecuting the third party alone. Resulting in me placing a complaint with the financial ombudsman.”

Helpful Report

Posted 9 years ago

Hi Mrs Adams, Thank you for bringing this to our attention. I am sorry to hear that you are not happy with our service. I would like to look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Keri

Posted 9 years ago

“I had to pay an electrician to come out to look at my lights as they were flickering g he then went to the fuse box and told me that it had to be condemned as it was nearly on fire.I rang this company and basically told me that I was insured for fire etc, so because I didn't have a fire that I wasn't covered. Should have I left the house burn down before I claim. Poor poor nose I will have to pay out of my own pocket to have a new fuse box what's the point of having insduramcr when I masks a genuine claim I will not be renewing with thses once my policy is up.”

Helpful Report

Posted 9 years ago

Hi Pam Hill, Thank you for your review. I am sorry to hear that you are not happy with our service. Your feedback is appreciated and will be used to further improve our service. Kind Regards, Keri

Posted 9 years ago

“Was sent a letter dated the 17th April advising that my home insurance would automatically renew on the 18th April. By the time I received and opened the letter (post often gets mistakenly sent upstairs) it was too late as the policy had already renewed. So for the privilege of just cancelling the renewal (even though it was within the 14 day cooling off period) I have to pay an admin fee of £35! If they'd have let me know sooner, I'd have prevented the renewal and saved on the ridiculous fee for "admin" that took 2 minutes tops. Avoid!”

Helpful Report

Posted 9 years ago

Hi Daniel Rose, Thank you for your review. I would like to take a look into this for you. I will check your policy and get back to you shortly. Kind Regards, Keri

Posted 9 years ago

“Policy number: 125642053 After I took a policy with Budget and paid a deposit after that I have received impolite email threatening to provide my NCD by certain day or my policy will be canceled, I had 2 years NCD in 2015 and I have gained another year with my previous insurer before I move to Budget but I had a problem with my previous insurer when I called them to send me my entitlement for 3 year they said that I did not supply my other 2 years when I took the policy therefore they can only provide 1 year and I combine it with the other 2 years and send it to Budget, anyway I did call budget insurance and I did sent them my 3 years NCD combined after a long conversation over the phone they accepted it and I've received an email confirming that. After few day I have received another email threat of cancelling my policy or my premium goes up by 50% and I had to call them again staying on the phone for another 40 min at the end they said they won't accept my 3 years NCD but only 1 year and my premium went up by 50%!! So I have been affected by 2 recent insurance companies and I think both were Budget insurance as my last year's certificate had "Dial Direct" on one side and "Budget insurance" on another side of the page. o NEVER USE THIS COMPANY!!”

Helpful Report

Posted 9 years ago

Hi Ari, Thank you for bringing this to our attention. I will take a look into your policy and get back to you shortly. Kind Regards, Keri

Posted 9 years ago

“Absolutely horrendous experience. Insurance is easy enough to set up. No claims, so cannot comment on this process. Their sharp automatic renewal practice, however is a different story. Their renewal amount was nearly double other quotes, so not in the least competitive. I rang to cancel. They failed to a) record this call and b) access my account, so they insist I did not call, and renewed my policy. Unfortunately for them, they were unable to take funds. So they are now trying to charge me a small amount (just under £10) for the period I was 'insured' and a whopping £70 cancellation fee. Good luck with that. Upon speaking to them, one advisor confirmed there was a record of my call and that he would request the recording because the note said I was checking other quotes and would call back to confirm cancellation (?!), but I never did. Umm... Anyway, they now deny this and claim the advisor made a mistake. They insist it is impossible I called and state I am confusing insurance companies. Not condescending in the least. They are able to cancel all outstanding debt if I can prove that I had another policy in place providing continuous cover, and will pass the policy numbers. They refuse to do this if the cover was not continuous. I have declined to pay them, and formally requested they mark what they consider an outstanding balance as DISPUTED. They have declined to do that and have passed it on to CARS, their debt collectors. Presumably CARS will chase this debt aggressively, using bullying tactics, causing no end of inconvenience and anxiety. All because Budget have somehow lost record of my call.”

Helpful Report

Posted 9 years ago

Hi, Thank you for bringing this to our attention. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“Horrendous. Insured for a year, easy process and reasonable cost. No issues, no claims. Came to the renewal, and it's almost double other insurers. Rang and cancelled. Got policy documents anyway, though thankfully they couldn't take payment due to expired card details. As they weren't able to take payment, I did nothing. Sure enough, cancellation notice arrived, but they now want to charge me £70-odd for the period u was insured, and a cancellation fee. Haha haha!!! No. Absolute cowboys. Avoid.”

Helpful Report

Posted 9 years ago

Hi, Thank you for your review. I would like to look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

Budget Insurance is rated 4.1 based on 2,027 reviews