Name: Budget Insurance
Rating: 4.09

“I purchased insurance 4 weeks ago, I have always truthfully completed the questions when obtaining a quote. Over 3 years ago. I had an accident which was deemed at the time non fault (other party ran into me). Since then I have had no trouble with insurance and heard nothing to the contrary from previous insurance. Today I received a letter from budget saying they checked and I was at fault and DOUBLED my premium. After discussing with budget - who quite frankly didn't give a damm and would not compromise when I pointed this out to them I felt I had no option but to cancel. As they had conveniently left it passed the date for me to cancel they wack a 75.00 cancellation fee plus 40.00 for cover this on top of what I had already paid for the month. So in short they want 125 for insurance for less than one month. I have gone to someone else and explained my situation and still got insurance cheaper. They just want to get more out of you. In short I will be taking this further and to the ombudsman if need be as this is totally underhanded and u fair. STEER CLEAR FROM BUDGET”

Helpful Report

Posted 8 years ago

Hi Jean, We are sorry to hear you have had a bad experience. We would like to look into this for you. Could you please send us your Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will have a member of the team contact you in regards to the issue. Kind Regards, Budget Insurance Social Team.

Posted 8 years ago

“Price looked competitive but Lots of hidden costs!!(WARNING!!) I have been cheated into buying their policy. Believing it cheap!! turn out so many hidden costs. This is the LAST TIME I WILL BUY FROM BUDGET INSURANCE!! BEWARE!!”

Helpful Report

Posted 8 years ago

Hi Mr Ta, I am sorry to hear you have had a bad experience with us. Upon checking your policy I can see these issues have now been resolved. If you have any further issues please send us your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will see what we can do to help. Kind Regards, Budget Insurance Social Team.

Posted 8 years ago

“I have been cheated into buying their policy. Believing it cheap!! turn out so many hidden costs. This is the LAST TIME I WILL BUY FROM BUDGET INSURANCE!!”

Helpful Report

Posted 8 years ago

Hi Mr Ta, I am sorry to hear you have had a bad experience with us. Upon checking your policy I can see these issues have now been resolved. If you have any further issues please send us your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will see what we can do to help. Kind Regards, Budget Insurance Social Team.

Posted 8 years ago

“Stay clear, may be the cheapest , but beware its underhand how they get extra money back. They found two NO fault claims from past insurance We had ,and charged an extra £42, these were claims where the third party took responsibility and was done on their policy, phoned my previous insurers, who said they will go on the cue register but they are no fault claims and would not put your insurance up with them. Wish I had read these reviews first, but I didn't and have learned through my mistake, Tip learn through my mistake, it's cheaper.”

Helpful Report

Posted 8 years ago

Hi, Apologies for any inconvenience this has caused. Upon checking your policy I can see these issues have now been resolved. If you have any further issues please contact our Customer Service Department and ask to speak to our Social Team and we will see what we can do to help. Kind Regards, Budget Insurance Social Team.

Posted 8 years ago

“Budget Insurance, what can I say, phoned to amend my car insurance policy as getting a different car next week. I phoned customer services who said I need to cancel my current policy and take out a new one for my new car, price from £18 per month to £28 per month. Why cant I do this online??? or why can they not amend current policy. TOTAL RIP OFF MERCHANTS. AVOID AT ALL COSTS. Christine.”

Helpful Report

Posted 8 years ago

Hi Christine, Apologies for any inconvenience this has caused. Upon checking your policy I can see this is currently being investigated for you. Any further concerns please email socialresponders@bglgroup.co.uk with your Full Name, Date of Birth and Postcode. Kind Regards, Jasmine.

Posted 8 years ago

“Same as all the,people on here . Abysmal experience with BUDGET !!! The names laughable and I wish I'd had taken notice of the name meaning at the start , meaning you get what you,pay for,. I purchased a van insurance two months ago and paid £177 for the insurance. I'm 60 years old and not stupid. Tonight I rang to cancel the policy as i had sold,the van yesterday. I was told that I would only get £73 as they were charging me £75 for cancelling fee. I am outraged and I have decided to take this further after reading so many disgusting expriences it's clear they need a kick up,the proverbial backsides. I am contacting them personally on their email they have put on every one of these complaints on here . and the FSA will have a email as well as the CEO for this extortionate company. If I get no results then I will be taking to social media to gather anyone who's had a bad experience with this company and I will be looking to have everyone refunded. How can they be allowed to charge these fees !!! I kinda expected a £30-£40 fee but £75 really. There was no mention of this fee when I took the policy out and it's grosley unfair , they need to make everyone aware verbally giving them the chance to go elsewhere. Well I haven't finished by a long chalk and I need a complete refund or I will make sure they are dealt with by the ombudsman . If we all did this then they wouldn't be able to trade anymore. The staff are also untrained as when I asked for the CEO name he said I have no idea who they are !!! And then proceeded to talk over me throughout the conversation. Terrible company and prices ..furiouS doesnt even touch it ..”

Helpful Report

Posted 8 years ago

Hi Steve, I am sorry to hear you have had a bad experience. Upon checking your policy I can see these issues have now been resolved. If you need any further assistance please send your Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will see what we can do to help. Kind Regards, Sophie.

Posted 8 years ago

“Has anyone else been charged £75 to cancel their policy? Utterly outrageous amount of money!! Anyone know if this charge can be clawed back from the idiot that wrote my car off??”

Helpful Report

Posted 8 years ago

Hi, Apologies for any inconvenience this has caused. We would like to look into this for you. Could you please email us your Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk. Kind Regards, Budget Insurance Social Team.

Posted 8 years ago

“Took out what I thought was a decent policy through confused.com which directed me to budget insurance, beware when you say you have 9 years no claims there is some stupid other question to say how many mirrored no claims which I didn't see, and when I sent the no claims discount through they said I had answered the question wrong, when they required it was so much more expensive, rip off, no one else seems to do this 'mirrored' no claims which I have NEVER heard of until ringing!! Was charged £38 to cancel and policy wasn't even due to start!!”

Helpful Report

Posted 8 years ago

Hi, We are sorry to hear you have had a bad experience. We would like to look into this for you. Could you please send us your Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk. Kind Regards, Budget Insurance Social Team.

Posted 8 years ago

“Arranged insurance for my son. Payments made through me. When a claim was made the level of service was useless.”

Helpful Report

Posted 8 years ago

Hi Keith, Apologies for any inconvenience that our claims process has caused. If you have any further issues please email us with you Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will see what we can do to help. Kind Regards, Budget Insurance Social Team.

Posted 8 years ago

“Truly shocking... fraudsters incompetent inept beyond words..avoid like the plaque..staff are rude and incapable beyond words..words fail me ..have reported them to the ombudsmen and police for the fraud that they committed”

Helpful Report

Posted 8 years ago

Hi, We are sorry to hear you have had a bad experience. Your recent concerns have been escalated to our Customer Relations Team, who will be in touch soon. Kind Regards, Budget Insurance Social Team.

Posted 8 years ago

“budget car insurance and their underwriter zenith are the most incompetent company and a complete rip off! Charge a fortune to take out a policy and you don't get any customer service. Constantly have to chase and get no response by phone or letter.”

Helpful Report

Posted 8 years ago

Hi, We are sorry to hear you have had a bad experience. Your recent concerns have been escalated to our Customer Relations Team, who will be in touch soon. Kind Regards, Budget Insurance Social Team.

Posted 8 years ago

“Automatically renewed my insurance without contacting,only way i found out was via a text message ,phone same day told me there was an administration charge !!!!!!!!!! threatened me they would get a debt collection agency onto me if i didn't pay,tell all your friends and family to avoid budget like the plague”

Helpful Report

Posted 8 years ago

Hi Paul, We are sorry to hear you have had a bad experience. Could you send us your Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will have a look into this for you. Kind Regards, Budget Insurance Social Team.

Posted 8 years ago

“tried to cancel my van renewal policy today 3./2./07. started at midnight.phoned to cancel it at 1215pm 3/2/07. and was charged £38.didnt get a renewal letter through the post or by email.but yous didn't mind going straight into my account for the full policy amount today .complete bandit operation going on ,please give me a kiss next time before you guys fuck me. its nice to be nice .”

Helpful Report

Posted 8 years ago

Hi, I am sorry to hear that you have had a bad experience. I would like to look further into this for you. Please email me with your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk. Kind Regards, Budget Social Team

Posted 8 years ago

“This company is a total rip-off, avoid at all costs. I have just cancelled my car insurance policy with Budget ( what a mis-leading name) and they have charged me £81 to CANCEL THE POLICY !! When I phoned to ask to reduce my monthly payments of £40.93/month for comprehensive business use, they quoted me a premium of £88 per month for 3rd party cover only! I am over 55 years old, had a clean licence for over 30 years, no claims ever made and this is how I am treated. Do not touch this appalling company with a barge pole. I have a new fully comprehensive policy through Age UK for £15.08 per month.”

Helpful Report

Posted 8 years ago

Hi Mrs Knight, I am sorry to hear that you are unhappy with our service. If you would like for this to be looked into further, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Budget Social Team

Posted 8 years ago

“Absolutely poor, its worth paying more to get better service. One member of staff told me that I couldn't cancel my renewal within 14 days as "they don't offer that service"... ITS A LEGAL REQUIREMENT!!!! Staff don't log your calls so they don't record that you have called to cancel your policy, secondly there is no means of contacting them other than by phone so if your phone is out, you are screwed. Appalling and my wife used to work in insurance so knows all their dirty tricks”

Helpful Report

Posted 8 years ago

I am sorry to hear that you have had a bad experience. I would like to look further into this for you. Please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Budget Social Team

Posted 8 years ago

“Where do we begin! With them for 2 years....when the renewal was due for the 3rd year I changed my car (lease vehicle as before). I was told that they could not renew as they do not insure lease vehicles and it was a good job I had not had an accident I would not have been insured....this is scary stuff!!! As I wasn't insured I wonder if I am due a refund on the premiums I paid.....I'll keep you posted”

Helpful Report

Posted 8 years ago

Hi, I am sorry to hear that you have had a bad experience and would like to look into this for you. Please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Budget Social Team

Posted 8 years ago

“Took out a policy with this company. Sheesh! Badgered and badgered for no claims proof, told them waiting on previous insurer for info due to Christmas holidays. They were sending 3 emails and text messages a day ffs. Right hand doesn't know what left hand is doing in this company. AVOID AVOID AVOID!!!”

Helpful Report

Posted 8 years ago

Apologies for any inconvenience the No Claims Discount process has caused. If this is still unresolved, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk and we will see if there is anything we can do to help. Kind Regards, Keri

Posted 8 years ago

“I took out car insurance in feb of this year,told them I had 2 years no claims discount and was told I didn't have to send proof as it was on the cue database.I bought a new car 9 months later November this year,rang them to change car details and was told that the premium had gone up,so agreed the pay the difference and let the policy run out in February only 3 more payments. Then got a letter at the end of November saying they were cancelling my policy because I had not sent them proof of my no claims even though it was still on cue database that I had 2 years,then was charged £75 for the cancellation. Went to another company and did not have to prove my no claims as on cue to.Was told different things by buget and they offered me a new 12 month policy but at 3 times the price of my new company.Buget car insurance is rubbish and just cconmen.Dont buy from them.”

Helpful Report

Posted 9 years ago

Hi, Sorry to hear that you are unhappy with our service. If you would like for us to look into this further, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Budget Social Team

Posted 9 years ago

“Worst company ever told doubled my premium after the first month as they say a previously insured non fault claims had been updated to fault I have sent them documents confirming I am not at fault they eventually admit I'm right but then they make other adjustments to my details which again are incorrect. I notified them again and now they won't put back to original price. Like on a review lower down”

Helpful Report

Posted 9 years ago

Hi Taylor, Sorry to hear that you have had a bad experience. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. Kind Regards, Budget Social Team

Posted 9 years ago

“I booked a policy online from a comparison website and didn't realize until they posted details of my policy that somehow the address was wrong. I phoned them straight away (well as straight away as their call centre would allow!) and was told that it would cost me £80 to change to the correct address. I decided to cancel instead, as the policy was only 10 minutes old and legally I have 14 days cooling off period. Well, to cancel a 10 minute old policy that was to start in the future cost me £38. When I suggested I cancel the payment at the bank, they threatened the Bailiffs. Avoid these rip off merchants at all cost and ignore the obviously made up positive reviews on their website. I'll never go near them again.”

Helpful Report

Posted 9 years ago

Hi, Apologies for any inconvenience this has caused. This is not the level of service that we strive to provide to our customers. Upon checking your policy, I can see that any issues raised have since been resolved. If there are any additional concerns, please do not hesitate to let us know and we will see if there is anything we can do to help. Kind Regards, Budget Social Team

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Budget Insurance Reviews