Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.09

4.1 Rating 2,026 Reviews

78 %

of reviewers recommend Budget Insurance

Company Reviews

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4.1

Based on 2,026 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WARNING! DO NOT GET CONNED THIS YEAR AGAIN STOP THE CON ARTISTS WARNING!! WARNING!! DO NOT GET CONNED THIS YEAR AGAIN Do not use this company and many others involved in this CON You will get a cheap quote online for the first year, after your first year, they will send you an email 20 days before your car insurance runs out for an automatic renewal great but not great when my original quote for the first year was £380.00 and my automatic renewal £2350.00 luckily I got to read the email before being conned and have gone online and got a quote similar to last year £395.00 from another insurance company funny its Marks & Spencer don't they sell clothes? DO NOT GET CONNED GOVERNMENT SHOULD DO MORE TO STOP THIS, NO WONDER SOME PEOPLE RISK NOT BOTHERING WITH INSURANCE THE ONES WHO SHOULD BE PENALISED ARE THE CON ARTIST INSURANCE COMPANIES.”

Helpful Report

Posted 7 years ago

Hi Jay, We are sorry to hear you have had a bad experience and we would like to investigate this for you. Please can you send your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk so we can look into this. Kind Regards, Sophie.

Posted 7 years ago

“First payment date changed without my permission.”

Helpful Report

Posted 7 years ago

Hi Ian, We are sorry to hear that you have had a bad experience. We would like to look into this for you,please email your Full Name, Date of Birth and Postcode to Socialresponders@bglgroup.co.uk and a member of our Social Media team will be in touch. Many Thanks, Toni.

Posted 7 years ago

“Been with BISL for 10 years for home and contents insurance. Looked around and found I was being charged more than double the average quotations from other companies. Phoned up to enquire and found an apathetic operator who had no interest in my business. Organised my insurance with the top customer rated home insurer (John Lewis) for just over half the price for a much better policy. Phoned to cancel and yet again found another apathetic Operatir who couldn't care less about my loyalty or business. The survey in no way reflected my dispute questions so pointless. Glad to be away and will ensure all friends, colleagues and family do the same.”

Helpful Report

Posted 7 years ago

Hi, We are sorry to hear you have had a bad experience and we would like to investigate this for you. Please can you send your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk so we can look into this. Kind Regards, Budget Social Team.

Posted 7 years ago

“Would not accept prof of address never phoned back spouse been with them 10 years terrible service”

Helpful Report

Posted 7 years ago

Hi, We are sorry to hear you have had a bad experience and we would like to look into this for you. Please can you send your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk so we can see what we can do to help. Kind Regards, Budget Social Team.

Posted 7 years ago

“Looking at the reviews for Budget I see 42.26% are for a one star rating. Surely that tells them something is wrong.”

Helpful Report

Posted 8 years ago

“I took out insurance for a small van that I use to take my dogs to the park in. I arranged to pay monthly. I sent proof of no claims and was told they have received it, but later they told me it had not been received. After numerous phone calls it was sorted. I had full comprehensive insurance. Six months later I changed my van for another van that was exactly the same apart from the new van had a smaller engine. To change the insurance over to the new van the cost had gone up a massive amount. I had to change it to third party and my monthly payments went up by an extra £10.00 a month. I did get a quote from another company that was very cheap for full comprehensive, but to cancel with budget they would have charged me £70.00 for that. I had no choice, I had to suffer paying more each month for my van with a smaller engine than the previous one and also drop down to third party insurance. Would I use them again, never.”

Helpful Report

Posted 8 years ago

“Auto renewed without my permission. Underhand tactics to auto renew unless you call them after the initial purchase. Premium raised from £300.00 previous year to over £600.00 on auto renew. Van has been off the road for 10 months of the year's cover as fault with engine costing £1000 to repair. Money taken from my account has taken me into overdraft and account closed until corrected. In 45 years of insuring vehicles I have never had this problem. Never auto renew as searching for cover always gives a better price. I have 6 vehicles on insurance and will never use Budget again. New customers beware. I will get a sympathetic reply to this complaint but I intend to take this to the FSA and am writing now.”

Helpful Report

Posted 8 years ago

“Keep well away from budget car insurance. Disgusting how prices go up for nothing.”

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Posted 8 years ago

“Premium increased by 70% as a result of a minor accident which was my fault but did not result in any claim by me or the 3rd party. Budget wanted evidence to prove it, I duly supplied an e-mail from my previous insurer but I was told that this was inadequate as I could have forged it. Having obtained the evidence in the form they wanted, I was then told that this would have no impact on the premium, meaning that I had wasted my and my previous insurer's time. The net effect is that I'm stuck with a policy which cost 50% more than reputable companies from an organisation which laughably calls itself 'Budget'. Insuring with them was a very stupid mistake which I could have avoided by reading the reviews below. I fully endorse the advice which crops up frequently - Avoid.”

Helpful Report

Posted 8 years ago

Hi, We are sorry to hear you have had a bad experience and would like to look into this for you. Please can you send your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk so we can investigate this. Thanks, Budget Social Team.

Posted 8 years ago

“Diabolical customer service! Any communication between myself, Budget and their independant inspectors was initiated by myself. Neither were aware of reports being sent, conversatioms recorded, payments discussed etc. I was asked to pay excess of £350 14 days after the payment had cleared from my account. Apparently they were not aware I had already paid on the date they asked me to. Yet again my initiated call brought this to light. Im still waiting for a verified payment..... AVOID”

Helpful Report

Posted 8 years ago

Hi, I am sorry to hear you have had a bad experience with us and we would like to investigate this further for you. Please can you send your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk so we can look into this. Kind Regards, Budget Social Team.

Posted 8 years ago

“ABSOLUTE SCAM Took out a policy for my mother for £76.69 per month to realise the date of birth was entered incorrectly as 17/03/1973 instead of 23/08/1973. Phoned up to correct to error to be told change raised the policy price to £106.69 per month. Absolutely Scam. Went on budget insurances websites while on the phone to customer services tostill be quoted £76.69 per month. After asking the operate to explain the difference he stated that quote was for "new customers" and said as an "Existing Customer" for a few hours i would have to pay the extra. When clearly and repeated asked if their company policy was to rip off existing customers he responded "i wouldn't exactly saying it like that" and then when confronted choose not to respond"”

Helpful Report

Posted 8 years ago

Hi Yunus, I am sorry to hear you have had a bad experience and we would like to investigate this for you. Please can you send you Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will see what we can do to help. Kind Regards, Budget Social Team.

Posted 8 years ago

“Took out a policy for life and critical illness insurance in October. Was told would get £100 cashback after 6th monthly payment was made. July now and eight payments later. Still not received cashback. Phoned twice and same answer. You are entitled to cashback we will phone you back within seven days to confirm payment. Lies lies lies”

Helpful Report

Posted 8 years ago

Hi William, I am sorry to hear you have had a bad experience with us. We would like to look into this for you. Please can you send your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will see what we can do to help. Kind Regards, Budget Social Team.

Posted 8 years ago

“With in about 5 mins of taking out a policy with this waste of space bunch, I rang and said I made a mistake with one of my details, because I was honest with them, they said the first company now refused to insure me, so they gave me a new quote which was about £150 more than the original. Obviously I said no way was I going to accept the,so In that case I'll cancel. So contradicting there web site as the policy didn't go live until the follow day , said they would have to take £38 admin fee, with a promise of a refund 4 days later, of course no surprise as the refund didn't appear. After calling them today was told I would have to wait another 7 days for the refund. I asked for confirmation by email when they refunded the money. I just could not believe the answer when he said they couldn't do this as there system would'nt allow this, what a joke. Have contact there customer services but surprise, surprise havan't heard anything back. So will now be going to ombusman. Avoid this company at all costs, absolute rubbish.”

Helpful Report

Posted 8 years ago

Hi Andrew, I am sorry to hear you have had a bad experience with us and we would like to look into this for you. Please can you send your Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will have a member of the team contact you regarding this. Kind Regards, Budget Social Team.

Posted 8 years ago

“My wife has just made a new claim this afternoon. The person on the Budget Claims hotline took all the relevant details of the accident then was put through to the Underwriters Zurich Insurance who hadn't a clue why we were phoning them and had no details of the accident. Budget never gave her a claim ref number. She was on the phone for nearly an hour and was told to phone the Budget claims helpline again. This time I phoned and told them what Zurich said. The person on the Budget said that they have details of the accident and I asked for a Claim reference number and she said you need to make a new claim as we are broker! Been going round in circles! Worst ever experience with an Insurance company”

Helpful Report

Posted 8 years ago

Hi, I'm sorry to hear you have had a bad experience, I would like to look into this for you. Please can you email your Full Name, Date of Birth and Postcode to socialresponders@Bglgroup.co.uk and a member of the team will be in contact shortly. Kind Regards, Jasmine.

Posted 8 years ago

“So another week on from the below (plus an email sent the same day), but still no sign of the promised response from the Customer Relations Department. Anyone considering insuring with this lot, this is what you can expect. I'm now taking it to the ombudsman / county court. Avoid at all costs.”

Helpful Report

Posted 8 years ago

Hi, Again apologies for any inconvenience which has been caused by the current issues. We have been in contact to make you aware our Customer Relations Department are currently investigating the matter. Kind Regards, Budget Social Team.

Posted 8 years ago

“Continuing on from the last post (below) I emailed as requested & Budget contacted us and offered £30 compensation for not dealing with the previous phone call & 2 emails - but then said they would only refund 50% of the premium, despite having promised during the first phone call that it would be refunded in full. They now say we must claim 50% from the other insurer - the much cheaper one who we DID actually place our business with & who have done absolutely nothing wrong. Of course this means we will be out of pocket, as will the other insurer. When I rang Budget back to query this they insisted this was their standard practice & claimed they had already written to the other insurer with all of the details. I've now spoken to the other insurer and - big surprise - they haven't had any letters from Budget. So basically Budget reel you in with a cheap initial quote then double it in the 2nd year & try to catch you out with auto-renew. Then even if you tell them not to renew they do it anyway and keep half of the premium. My job means I cant keep making phone calls during the day, so Budget, there's another email on its way to you. I only gave 1 star because there's no option to give zero. Avoid, avoid, avoid.”

Helpful Report

Posted 8 years ago

Hi Paul, I'm sorry to hear you have had a bad experience. Your recent concerns have been escalated to our Customer Relations Department who will be in touch shortly. Kind Regards, Budget Social Team.

Posted 8 years ago

“After the first year the premiums went through the roof, but despite asking for it not to auto-renew the money was taken from our account anyway. Unfortunately due to family issues we didn't spot this at the time so they've had our money for a year now. We rang them and were promised a refund, but three weeks later we still haven't had our money back and our emails haven't even been acknowledged.”

Helpful Report

Posted 8 years ago

Hi Paul, I am sorry to hear you have had a bad experience. We would like to look into this further for you. Please could you send your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will have a member of the team contact you regarding the issues raised. Thanks, Budget Insurance Social Team

Posted 8 years ago

“terrible got a quote, but then when i went to pay they hand half the details wrong. and now i cancelled and paid £30 over what id already paid, they are now emailing me 10 days later saying i owe them 100£ i cancelled the insurance before my monthly payment went out to. so i dont see a reason im having to pay another 100, consists mainly of their fees.. AVOID AT ALL COSTS”

Helpful Report

Posted 8 years ago

HI James, I am sorry to hear you have had a bad experience. Please could you send us your Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will look into this further for you. Thanks, Budget Insurance Social Team.

Posted 8 years ago

“Disgusted in getting charged £25 for a missed payment. Which was down to having my card stolen and having a new one issued with a different no. £25!!! For one email. which I then phoned up and paid as soon as I received it. Will not be renewing with this company. Appalled that I have to pay £25 its a lot!!”

Helpful Report

Posted 8 years ago

Hi Kay, I am sorry to hear you have had a bad experience. Upon checking your policy I can see these issues have now been resolved. If you have any further queries please can you send your Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk and we will see what we can do to help. Thanks, Budget Insurance Social Team.

Posted 8 years ago

“I started using Budget after searching for a cheaper quote at my renewal for car insurance. My first direct debit to them didn't go through so I paid with a debit card, and was told the collecting bank was the same one my previous Insurance company used and that was the reason Budget hadn't received the payment? My second direct debit didn't go through and was told they had the wrong account details for me. I made arrangements to pay extra on the next payment but this also didn't go through. I then received a letter from Budget telling me the policy had been cancelled leaving me un-insured for two days. I rang them and was told I had passed the date to maintain the current policy but I could take out a new one at an increased price. I found my experience with Budget very stressful and has cost me more than if I had stayed with my previous company who I had no problem with what so ever. Budget offer low premiums but beware they are cheap for a reason DO NOT USE THEM.”

Helpful Report

Posted 8 years ago

Hi Pauline, Apologies for any inconvenience this has caused. We would like to look into this for you. Could you please email us your Policy Number, Full Name, Date of Birth and Postcode to socialresponders@bglgroup.co.uk. Kind Regards, Budget Insurance Social Team.

Posted 8 years ago

Budget Insurance is rated 4.1 based on 2,026 reviews