Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.09

2.1 Rating 1,256 Reviews

24 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,256 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 18th September 2025

464

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What appalling flower delivery service. Ordered a delivery for 8th.Mar. for friends birthday. Delivered today (14th Mar.), in appalling condition . Had to be put straight in rubbish bin on arrival. Used to be excellent service, not any more. Will never order from them again.”

Helpful Report

Posted 2 years ago

“I received a flat box through the post. The flowers were appalling one carnation and one tulip and some dire looking foliage. Very limp but made a little recovery once in water but still not enough. The spelling on the card was absolutely horrendous and I can't even put into words how upsetting this was as they were sent to mark the 1st anniversary of my husband's untimely passing Last year. Please can someone take the care and check before sending as it caused so much distress to me and my family, and to the person who so kindly sent them and was so caring in sending them. I would certainly never recommend this service to anyone. I'm so sorry for having to complain but it's hard enough to cope without this.”

Helpful Report

Posted 2 years ago

“I ordered flowers for my sister as a thankyou for everything that she does for our mum who suffers with dementia. The first bunch that arrived were practically dead. I called M&S straight away and they arranged another bunch to be sent out the next day. They arrived today and were no better. I'm mortified that the flowers I'm sending to cheer my sister up are awful. I would not recommend getting flowers through M&S at all. I have received a full refund and a E-gift card but this doesn't make me feel any better about the flowers that have been delivered.”

Marks & Spencer 1 star review on 7th March 2023

Helpful Report

Posted 2 years ago

“Got flowers from a friend they had no oasis or anything giving them water so by the time they sat overnight in a box with the courier they started to droop some were broken and dead before they even came out the box i would never buy flowers out here and will tell others not to either you can get a better bunch out asda!!”

Helpful Report

Posted 2 years ago

“I have never had such dreadful flowers. If I could leave no stars I would. They were nothing like shown on the picture and some of the greenery was broken. To add insult the customer service was atrocious. Saying I had to get the buyer to email even though they were away on holiday. Never buy again”

Helpful Report

Posted 2 years ago

“The flowers were going brown and wilty when they arrived. The packaging was also very poor and the vase that came with them had shattered. They get away with absolutely p*** poor service time and time again because who would ring up the lovely person who bought them flowers and say "Sorry, but these flowers are sh**"?Don't order flowers from M&S. Use the nearest florist to your loved one.”

Helpful Report

Posted 2 years ago

“The delivery arrived early evening, the box was damaged and had been opened, the chocolates were missing and the flowers were half dead. Nearly £50 for a bunch of crushed half dead flowers - absolutely appalling. I complained to M&S but got no response. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“Extremely disappointed and disgusting customer service. I received a delivery of flowers sent from a caring friend after my operation. The bouquet wasn't secure in the box, flowers were damaged the stems were dry, no wet material round stems or aqua wrap. I reported this to customer service gave them all the details off labels, they were very unhelpful and basically said the person who made the order would need to contact them. Obviously I don't want to offend my friend and felt I was unable to continue with my complaint. I would never send flowers from M & S to anyone.”

Helpful Report

Posted 2 years ago

“My next day delivery flowers haven’t been delivered nor is there any sign of them!”

Helpful Report

Posted 2 years ago

“Valentine’s flowers arrived and we’re the wrong ones. I have been sent the wrong ones and delivered were very dry and some of the flowers were damaged so had to go to the bin. A lot of money for flowers and expect better from Marks and Spencer’s but have been let down. Will not be ordering flowers again from there flower shop.”

Helpful Report

Posted 2 years ago

“Worst flowers I have ever bought. Flowers did not look anything like the flowers on the website. The flowers cost me £50 which is a reasonable amount of money, could have bought something much better from the local petrol station or the supermarket for under £10. One star is the lowest rating I could leave, they do not even deserve a one star rating. Will not be ordering flowers from M&S ever again, not sure if I would ever shop again at M&S as I feel I have been ripped off. Due to the disappointment of the flowers could not get myself to put them into a decent vase and they ended up in the bin.”

Marks & Spencer 1 star review on 14th February 2023

Helpful Report

Posted 2 years ago

“Please do not order flowers from m&s. They arrived looking limp and half dead and after following all instructions, almost 2 days later they are still looking mostly dead, and a few stems have broken where they are drooping so much. Trying to get any feedback from customer services is like trying to resuscitate these flowers - impossible! Avoid at all costs.”

Helpful Report

Posted 2 years ago

“M&S used DPD for our flower delivery, and they were utterly useless. Despite the clear labelleing on the box, it was not stored in the right position, something had been placed on it, and as a result it was delivered to us damaged with the flowers all squashed upside down. No online mechanism to complain or obtain an (even partial) refund. Complete disgrace, will never use again.”

Helpful Report

Posted 2 years ago

“Flowers were dead on arrival. They were four days late so it could be a DPD courier problem. I won't be using M&S ever again.”

Helpful Report

Posted 2 years ago

“Flowers arrived in poor condition. I complained and received a new bunch which arrived looking good but wilted on third day. NEVER buy m&s flowers”

Helpful Report

Posted 2 years ago

“I won't buy a bouquet from M&S ever again, as in 50 years of buying presents, NO other company has let me down on nominated day delivery. This was a very special occasion for a very special person, so it was infuriating and upsetting to hear that the flowers were still in transit the following day. Spring flowers are short lived anyway, once they are cut, so the shelf life is going to be even shorter, without factoring in the unfavourable conditions they have been kept in for 24 hours. (Warehouse/lorry) Trying to talk to customer services was a trial which I failed as I got fed up with automated responses which didn't address the problem. Really angry.”

Helpful Report

Posted 2 years ago

“I have lived in Torquay all my life and and always shopped at M+S every day until i read what these managers did to someone that had shopped there as much as myself and i personally no the gentleman concerned and have to say he is a well respected businessmen who once employed up to 28 staff small compared to M+S or even Fred in the shed so every thing this section manager and her girlfriend did was so very unpleasant and untrue and there made up Lies is unforgivable but to read how the senior managers spoke to him and treated him is unbelievable and then M+S reward Mr Harris to area manager to support him for his role in banning this innocent gentleman from his store i personal have never heard a single person speak or say a bad word against this man and would have no reason to i always thought Marks and Spencers Valued there customers but clearly not but would have to say if you have to make up Lies to get someone out of your store you must feel nervous every morning you wake up and so you should”

Helpful Report

Posted 2 years ago

“My mother was 90 last week and a friend sent her M & S flowers they were mostly dead and she had to throw them away. She was very upset as they were from a friend who she said woud have paid a fair amount for them and she lied to the frind saying they were lovley so she did not get upset not M & S standards at all”

Helpful Report

Posted 2 years ago

“A family member sent bunch of flowers to my wife who was unwell. The flowers arrived in a poor and limp condition. It seemed ungrateful to inform the sender of the flowers about their condition, so I 'phoned Customer Services and spoke to a representative who was most unhelpful and refused to allow me to speak to her supervisor. The flowers were clearly expensive, but their condition was most unsatisfactory. I expected a quality product from M & S and a more customer focused response from Customer Services. Marks & Spencer is clearly not a retailer of quality any longer.”

Helpful Report

Posted 2 years ago

“I ordered flowers to be sent to an very unwell elderly lady. They were due to be delivered by Yodel . I got a message at 9PM to say that they had run out of time and would be delivered the next day. They were delivered in the afternoon the next day. As they were fresh flowers and not in water ,they arrived wilted and the roses had brown leaves on them. It was very disappointing.”

Helpful Report

Posted 2 years ago

Marks & Spencer is rated 2.1 based on 1,256 reviews