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Policy Expert Reviews

4.7 Rating 19,519 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

4.7

Based on 19,519 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 13th February 2023

Policy Expert 5 star review on 29th January 2023

Policy Expert 5 star review on 29th January 2023

Policy Expert 5 star review on 8th December 2022

Policy Expert 5 star review on 25th November 2022

Policy Expert 5 star review on 11th June 2022

Policy Expert 5 star review on 9th March 2022

15

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to input and buy. Saves time and the log in account is easy to see your documents”

Posted 2 months ago

“Simple and straight to complete within 5mins.”

Posted 2 months ago

“It was easy to choose between all the different types of building and contents insurance. It fitted in with what I could afford.”

Posted 2 months ago

“Easy and simple to follow advice, plain English description of product”

Posted 2 months ago

“We used several comparison websites and Policy experts bronze policy was consistently cheapest.”

Posted 2 months ago

“I am not good at IT but managed my way through the site without too much bother and when I needed to speak to someone I could with out hassle.”

Posted 2 months ago

“I found the whole process from start of declaration and completion of the application through to final payment simplicity in itself. Also the cost of the insurance policy was very reasonable indeed. However the only way of proving the quality of the product is when a claim is made, then how the process though to payment is addressed. Which I hope that I do not have reason to claim against the policy.”

Posted 2 months ago

“No compaints. Website was easy to use and didn’t take long to get quote and purchase. Would always like it to be cheaper but this was the cheapest quote I got.”

Posted 2 months ago

“The completion of the application form was user friendly and in plain English. We are new customers so cannot provide feedback to the standard of the customer service to date but we will monitor this company having been with LV for years and provide further feedback at a later stage. I can say the pricing for the buildings and home insurance from Policy expert was very reasonable in comparison to other companies including the one we left which showed no loyalty to their long term customers with no claims. The renewal was up by £200 and online it was cheaper so be aware people of the inflated prices for auto renewal.!”

Posted 2 months ago

“Very simple and easy menus that are very clear on what is being offered. The whole process worked well.”

Posted 2 months ago

“The navigation on the webiste was easy to follow and the policy provided me with everything I needed.”

Posted 3 months ago

“I had a telephone call with Ben to pay my premium for home and contents insurance because the website would not take my payment. The fee to do this was waived as I had tried two cards and neither worked. I found Ben very friendly and helpful and thorough. I have not used Policy Expert before but their quote was more favourable than others on comparison site of Money Supermarket”

Posted 3 months ago

“I went on to Compare The Market to get Home Insurance quotes. Yours was the cheapest and offered more than the others. The process to take it out was very straightforward and I got the Policy details a short time later”

Posted 3 months ago

“Easy to purchase, easy to understand. However, noticed my price increased as the page refreshed and would keep increasing if i tried to get back to the original quote i received.”

Posted 3 months ago

“i was attracted by a 5* defacto, and a much better price than my prev insurer. Insurance is a state of mind, so wasn't too bothered about many of the extras, just wanted a cover that looked after the major things, if they were to happen. I did have an issue with payment , not being sent a 6 digit code , and begrudgingly had to pay the additional £12.50. I was told this as a result of a secondary money supermarket comparison site, hey ho. Zara was patient with me and thank her for that and she would post my documents in addition to email”

Posted 3 months ago

“rasy to set up via go compare all info was transfer automaticaly and price was wy cheaper than my last provider 50% ish”

Posted 3 months ago

“After shopping around for home insurance this was the best cover and good value.”

Posted 3 months ago

“Policy Expert site is easy to use, but it didn't negate the hard bit of choosing the actual insurance component requirements to suit my needs. I noticed there was an option to buy over the phone, for an additional fee, but didn't see an online chat option, which would've made the process easier to buy online (although this survey indicates there was one).”

Posted 3 months ago

“Great price for what cover i have and the bonus is, it was cheaper than my last insurer, win, win..”

Posted 3 months ago

“Sorted out our cover very quickly”

Posted 4 months ago

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Policy Expert is rated 4.7 based on 19,519 reviews