Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,405 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,405 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good and smooth process, hopefully their claims department are as good. Make sure you pay online though as any payment over the phone attracts a £12 fee.”

Helpful Report

Posted 1 year ago

“Process was straightforward, and clear, although understandably long. Payment was a little difficult, but I guess that's a separate piece of software.”

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Posted 1 year ago

“Easy enough to use. Considering I've used Policy Expert before and had a login, I felt my it could have been an easier process if my data previously submitted was held so I didn't have to input everything all over again.”

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Posted 1 year ago

“Efficient service dissapointed that ther is a £12 charge for getting the insurance over the phone.”

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Posted 1 year ago

“I had a question ineeded to be answered but found it impossible to actualy impossible to talk to somebody.its the same at all insurance companies.”

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Posted 1 year ago

“Good for price”

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Posted 1 year ago

“Good price,good coverage,easy to choose,quick replys”

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Posted 1 year ago

“Easy to use website - amendments easy to make. Clarity of font and questions helps.”

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Posted 1 year ago

“I got the quote via the Compare the Market and elected to take it as it was the cheapest and, apparently, the best value available. My previous insurer had put up my annual premium by over 200% and had renewed automatically without advising me. I trust Policy Expert will not do the same. I then had some difficulty making the payment and I had to contact my bank who advised me to check out Policy Expert on Trustpilot. I followed their advice and noted that the rating was good so I went ahead with the purchase. I do not know why this course of action was required. Anyway, Policy Expert seem genuine and I hope that any future dealings will be fairly and professionally handled. Having said that, I have never, ever made a home insurance claim so, if this record continues, there will be no need to put Policy Expert to the test.”

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Posted 1 year ago

“Flexible options and a real person based in the UK to assist with any queries”

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Posted 1 year ago

“Very easy and simple on line application”

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Posted 1 year ago

“Very easy to access/amend/update information.”

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Posted 1 year ago

“Very helpful when taking out insurance.”

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Posted 1 year ago

“Good price on Home Insurance”

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Posted 1 year ago

“I got relief after been duped of about 555,000$ by money laundering fraudsters, kept me in traumatized but as God never fails. I got introduced to theresachin recovery group and they helped me recover all my lost funds with their experts, I’m glad to be happy again. You can reach them if you’ve got related issues like mine giving you sleepless nights & overthinking, definitely you will get redemption like me too. Talk to them through Email : t h. e r e. sa ch in. 1212. @ g m. a. i l . c. o. m WhatsApp/Call : + 1 2 3 4 3 0 0 1 5 4 4”

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Posted 1 year ago

“Helpful, polite and not monotonous”

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Posted 1 year ago

“Having only just become a customer of Policy Expert would like to say how easy it was to complete the forms and how reasonable the price was.”

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Posted 1 year ago

“Easy to take out insurance and cheapest on the market”

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Posted 1 year ago

“Simple to navigate and good pricing structure”

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Posted 1 year ago

“The completion of the application form was user friendly and in plain English. We are new customers so cannot provide feedback to the standard of the customer service to date but we will monitor this company having been with LV for years and provide further feedback at a later stage. I can say the pricing for the buildings and home insurance from Policy expert was very reasonable in comparison to other companies including the one we left which showed no loyalty to their long term customers with no claims. The renewal was up by £200 and online it was cheaper so be aware people of the inflated prices for auto renewal.!”

Helpful Report

Posted 1 year ago

Policy Expert is rated 4.7 based on 20,405 reviews