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Policy Expert Reviews

4.7 Rating 20,214 Reviews
96 %
of reviewers recommend Policy Expert
4.7
Based on 20,214 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Policy Expert Reviews

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

Write Your review

Policy Expert 5 star review on 8th April 2025
Ron C
Policy Expert 5 star review on 26th January 2025
Anonymous
Policy Expert 5 star review on 13th February 2023
Ewa
Policy Expert 5 star review on 29th January 2023
Paul I
Policy Expert 5 star review on 29th January 2023
Paul I
Policy Expert 5 star review on 8th December 2022
Kirsty
Policy Expert 5 star review on 25th November 2022
Rebecca
17
Anonymous
Anonymous  // 01/01/2019
I found it very straightforward to set up the new policy. All the information I needed was amply provided on line however once I had paid and received the documentation it failed to mention buildings insurance so I had to call and speak to an agent to have it confirmed that it was included. I gave to say that both agents I spoke to were extremely polite and helpful. So better information in the documentation please. No delivery was necessary so do not understand the need for the following question.
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Posted 11 months ago
Great service all round.
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Posted 11 months ago
Easy and quick process
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Posted 11 months ago
Easy to deal with and reasonable premium
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Posted 1 year ago
Easy to use everything done online good value
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Posted 1 year ago
Easy to use everything done online good value
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Posted 1 year ago
Very competitive prices
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Posted 1 year ago
The site was easy to negotiate and terms of each policy clearly stated
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Posted 1 year ago
The website was easy to negotiate. I had a question and called the helpline, it was busy, so asked for a callback. An operator rang me with in 2 minutes. She was polite, confident and informative, answering all my questions. Robert Greenhalgh
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Posted 1 year ago
Easy to deal with and communicated well
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Posted 1 year ago
Easy to complete
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Posted 1 year ago
Competitive levels of cover with simple explanations on extras and packages
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Posted 1 year ago
It took me a couple of phone calls to sort out problems I had whe trying to pay but the last person I spoke to was really efficient and helpful explaining why I had the problems I had so happy to come back to policy expert !
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Posted 1 year ago
Home insurance easily sorted online and looks to be good value for money when compared with other providers. Can't comment on the claims process and I hope this continues to be the case.
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Posted 1 year ago
Easy to use website
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Posted 1 year ago
Easy to apply for insurance with minimum effort. Clearly explained and can contact someone if need help.
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Posted 1 year ago
First time with them, time will tell how good they are...
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Posted 1 year ago
Covered everything I needed plus a couple of things I didn't need
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Posted 1 year ago
Policy details were easy to complete, great price....a huge £150cheaper ....than my current provider who I have been with for the last 2 x years....AND it included HOME Legal at NO extra cost....so all looks good on paper
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Posted 1 year ago
Setting up was good and a better price with more cover than existing insurance- remains to be seen how they deal with any claims.
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Posted 1 year ago
Policy Expert is rated 4.7 based on 20,214 reviews