Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,405 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,405 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got the quote for building and contents insurance via confused.com. It was cheaper than competitors and gave me the cover I wanted. Their customer helpline, before I purchased, was quickly answered and answered well the queries I had. Having purchased the insurance i received the documents very quickly via the login, on their website. So, so far, I am pleased.”

Helpful Report

Posted 1 year ago

“Setting up was good and a better price with more cover than existing insurance- remains to be seen how they deal with any claims.”

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Posted 1 year ago

“Simple and easy, helpful and friendly. I just moved to Policy Expert and so far they’ve been brilliant. It was really easy to get a quote and, crucially, understand exactly what I’m paying for. I’ve yet to make a claim, but if I ever have to, hopefully they’ll be just as great as they were when introducing me as a customer!”

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Posted 1 year ago

“Quick and easy and a few extra”

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Posted 1 year ago

“No hassle good price happy days”

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Posted 1 year ago

“Easy no fuss and clear concise information”

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Posted 1 year ago

“Was straight forward getting a quote, selecting all the specifics I wanted and paying for policy, not much more you could want.”

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Posted 1 year ago

“My terrace House in Fulham burnt down… My terrace House in Fulham burnt down in July 2022. Insurer: Policy Expert (Subsiduary of QMetric Group) Claims Handler: Trinity Claims Damage has been estimated by chartered surveyors @ £350,000/£500,000 The insurance company is duty bound to either re-instate or provide cash equivalent. They are also duty bound to find alternative accommodation or at least pay for alternative accommodation. I had a 4 bedroom, 1,400 sq ft house and had to move to a 500 sq ft, one bedroom flat with two growing children, a cat and a dog. Trinity Claims have been stonewalling for 20 months. Insurance Company has, through Trinity Claims: - 1. Carried out sub-standard repairs to the roof 2. Offered £26,595.19 in final settlement 3. Not paid the last 9 months of rent for alternative (inferior standard accommodation) t 4. I have spent over £60,000.00 in legal fees trying to negóciate with them and it’s just impossible I can no longer afford to be out of my house and paying really expensive rent. My children having recently lost their father, now lost their home. Please could the press or someone out there help me to expose this sad story.”

Helpful Report

Posted 1 year ago

Hello Beatriz, Thanks for taking the time to leave us your review. Please be assured that our claims team are in touch with your representative to discuss the next steps of your claim. They'll be in touch in due course. If there's anything else we can help you with in the meantime, please contact us at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 1 year ago

“The process was straight forward and intuitive. The price reasonable. Only thing I would complain about is the number of questions. I think this is too much.”

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Posted 1 year ago

“Very quick and easy to insure my property.”

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Posted 1 year ago

“Simple purchasing procedure, good price and seems to have all the bits we need”

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Posted 1 year ago

“Great service and easy to facilitate the web page.”

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Posted 1 year ago

“Seem to have good priced cover for what you get in the package.”

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Posted 1 year ago

“Very good quote for my home insurance. Quick and straightforward”

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Posted 1 year ago

“I had problems online trying to deal with the policy I spoke to them extremely helpful and didn't charge me any extra because my payment wouldn't go through.. The guy I spoke to was polite helpful and anything you wanted a person at the other end of the phone debate”

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Posted 1 year ago

“It was a really easy process and a very good rate”

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Posted 1 year ago

“Quick and easy with a range of options to select from.”

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Posted 1 year ago

“Quick and easy with a range of options to select from.”

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Posted 1 year ago

“Easy to reach all policies well explained”

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Posted 1 year ago

“Easy to input and buy. Saves time and the log in account is easy to see your documents”

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Posted 1 year ago

Policy Expert is rated 4.7 based on 20,405 reviews