Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,238 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,238 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was quick to renew and gave a good discount when I called. After emailing with a query they were quick to reply and call back”

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Posted 6 years ago

“Very competitive in price but I think a reward system is especially nice. Everyone likes a voucher £10 is all anyone would expect.”

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Posted 6 years ago

“good for the price”

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Posted 6 years ago

“Friendly, competent customer service.”

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Posted 6 years ago

“Renewed insurance quick and easy.”

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Posted 6 years ago

“Never had any trouble with the company, renewal was easy and price was reasonable”

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Posted 6 years ago

“Very happy with the whole re-newal process”

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Posted 6 years ago

“Helpful consultant discussed all options with me to enable me to choose the right cover for my situation.”

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Posted 6 years ago

Good afternoon Philip, Thank you for your review. We are thrilled to hear how impressed you have been with the experience you have had with us. We try to make buying home insurance as stress-free as possible for our customers so it's great to hear the person you spoke with was able to make it a pleasant experience. Did you know if you refer a friend or family member to us and they purchase a policy you would both receive a £25 voucher (subject to T&Cs)? If you wish to discuss this further or have any queries at all please get in touch with our customer services team who will be happy to help with anything. Thanks again, Vicky

Posted 6 years ago

“Good contact and advice. Competitive prices and good level of cover.”

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Posted 6 years ago

“Very good to deal with renewed my policy efficiently”

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Posted 6 years ago

“Very helpful on the phone. Easy to get hold of. Provided me with the insurance I needed at a reasonable cost.”

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Posted 6 years ago

Good afternoon Julie, Thanks for taking the time to leave us a review. It's great to hear you're happy with the cover, premium and service you have received. Don't forget if you refer a friend or family member to us and they purchase a policy, you will both receive a £25 voucher as thanks (T's&C's apply) Get referring by visiting https://www.policyexpert.co.uk/offers/refer-a-friend/. If you wish to discuss your policy further or have any queries at all please don't hesitate to contact our customer services team via phone, email, live chat or social media. We will be more than happy to help. Thanks, Vicky

Posted 6 years ago

“Easy to obtain a quote”

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Posted 6 years ago

“Very good price for the insurance cover I wanted. Only problem is explaining all the extra's to add to your policy that you don't want like legal protection, boiler cover, car insurance etc. But I suppose you have to make us aware of these just in case we didn't know. All in all very good to deal with.”

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Posted 6 years ago

“Quick, easy with no hassle !”

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Posted 6 years ago

“Easy to renew and still the best price for the cover you receive.”

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Posted 6 years ago

“Reasonably priced and unlike other company’s there isn’t a huge hike in price for following years, that’s why I have stayed”

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Posted 6 years ago

“Just like everything else these days, good as long as you don't accept the first quote.”

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Posted 6 years ago

“Easy to apply for and good customer service”

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Posted 6 years ago

“Very good service found no faults”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

Policy Expert is rated 4.7 based on 20,238 reviews