Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,238 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,238 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not have to make a claim”

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Posted 6 years ago

“You did ok, that's why I am still with for another year”

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Posted 6 years ago

“Great price shame you have to threaten to leave before you get the best deal shows it doesn't pay to be a loyal customer”

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Posted 6 years ago

“Affordable & easy to set up. Also, they don't price-hike the cost of the insurance from one year to the next meaning I can just stay with them and not have to spend time shopping around for the illusion of the 'cheapest' deal.”

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Posted 6 years ago

“Got renewal sorted out after a bit of trouble with your accounts system.”

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Posted 6 years ago

“This Was a good experience as much as it can be securing insurance, very polite and professional. I dealt with a very helpful assistant”

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Posted 6 years ago

“I AM RENEWING MY HOME INSURANCE WITH POLICY EXPERT FOR 2019. IHAVE FOUND THE SERVICE TO BE VERY FRIENDLY AND THE CUSTOMER SERVICE RESOLVED A QUERY WHICH I HAD VERY QUICKLY AND EFFICIENTLY.”

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Posted 6 years ago

“Quality service at a realistic price.”

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Posted 6 years ago

“I found it really easy to fill in the forms and thought that the different types of cover were great and good value for money.”

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Posted 6 years ago

“Not needed to claim, however set up and renewal process really easy, clear information and communications”

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Posted 6 years ago

“a very helpful service, good value”

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Posted 6 years ago

“Haven’t needed to claim but to add legal expenses as part of policy was at a reasonable price.”

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Posted 6 years ago

“very good service”

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Posted 6 years ago

“Telephone conversation was very polite and helpful, all questions satisfactorily answered.”

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Posted 6 years ago

“A very efficient service given by friendly and knowledgeable staff.”

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Posted 6 years ago

“Easy to understand, helpful and straightforward. Recommend to all.”

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Posted 6 years ago

“Home insurance three years in a row, can't be bad”

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Posted 6 years ago

“Straight forward renewal, rep very helpful”

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Posted 6 years ago

“Lovely customer service and great renewal price. Just a shame they didn’t give me that price first without me having to ring us and question it.”

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Posted 6 years ago

“Never needed to use so no real experience”

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Posted 6 years ago

Policy Expert is rated 4.7 based on 20,238 reviews