Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,240 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found policy expert quit good and very professional.”

Helpful Report

Posted 6 years ago

“No problems, straight forward easy. Money came through in about 2 weeks straight into bank. Good service.”

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Posted 6 years ago

“I am with policy expert now two year ,I have not made any claim last year ,this year they increase the price as compare last year price even though I have not made any claim. I contact them twice call response is no bad over all its good”

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Posted 6 years ago

“Very helpful and polite for the last couple of years”

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Posted 6 years ago

“Very prompt service and fair pricing.”

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Posted 6 years ago

“Clear and simple explanation of cover provided - easy to deal with online.”

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Posted 6 years ago

“Always need to ring to get a discount.. why don’t they offer itin first place?”

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Posted 6 years ago

“Value for money home insurance. Unlike some insurers the annual premium did not rise significantly.”

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Posted 6 years ago

“fast service and easy to renew policy”

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Posted 6 years ago

“Helpful on the phone & good value”

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Posted 6 years ago

“Easy, quick and simple”

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Posted 6 years ago

“simple,easy and affordable.good customer service.defo recommend.”

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Posted 6 years ago

“Very easy and understandable questions. And competitive price. Definitely will recommend to anyone”

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Posted 6 years ago

“Staff understood what I required, Explained all options to me, Took extra cover on Home Emergency cover, this being my second year of cover with with Policy Expert I was very great full and renewed my policy..... Good help full Staff. Thank You.”

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Posted 6 years ago

“Can't fault the customer service from Policy Expert, sadly some of their insurance partners don't give the same level of customer service.”

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Posted 6 years ago

Good afternoon, Thanks for taking the time to leave us feedback. It is great to hear that you've been so pleased with the service you've received from us as customer service is something we take very seriously. Don't forget that if you choose to refer a friend or family member to us & they take out a policy you would both receive a £25 gift voucher as a thanks. To get referring please visit https://bit.ly/2yTWSy3 (T's&C's apply). If you have any further queries at all please feel free to get in touch with our customer services team via phone, email, text, live chat or social media - we will be more than happy to help! Thanks again, Vicky

Posted 6 years ago

“Customer service good however I’ve not had to claim on my policy so cant comment on the insurance itself”

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Posted 6 years ago

“Havent had any issues or claims as yet but the service seems good”

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Posted 6 years ago

“Renewal notice hasn't ripped me off. Pleasantly surprised at the amount to pay for next year.”

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Posted 6 years ago

“Received an initial email with very high quote for renewal. Phoned PE and was told to ignore the first email quote as generic and would receive an accurate quote in coming days. Next email was to thank me for renewing 1st november with the cost already deducted. As it happens the cost is acceptable and the policy fine but there is miscommunication between early october and thank you confirmation.”

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Posted 6 years ago

“Value for money, no stupid annual increasing up to date!”

Helpful Report

Posted 6 years ago

Policy Expert is rated 4.7 based on 20,240 reviews