Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,239 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,239 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

Write Your review

Tell us how Policy Expert made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Callum was very patient with me when going through the forms and asking the questions as I did keep going off track and going into conversations instead of saying yes or no.”

Helpful Report

Posted 6 years ago

“Good value”

Helpful Report

Posted 6 years ago

“Price and cover to my requirements very friendly and professional staff.Thanks for another years cover.”

Helpful Report

Posted 6 years ago

“Policy expert always offer a great service and peace of mind that I have the cover I need.”

Helpful Report

Posted 6 years ago

“Very good customer service. Not 5* because it wasn’t the cheapest.”

Helpful Report

Posted 6 years ago

“have used Policy Expert in the past and have now returned to them for my Home insurance policy this year, easy web site and good price”

Helpful Report

Posted 6 years ago

“good value for money”

Helpful Report

Posted 6 years ago

“Simple and efficient renewal - no hassle experience. Will keep with the (provided the premium are competitive)....”

Helpful Report

Posted 6 years ago

“They managed to match a rival quote for my home renewal and lowered it by another £2!”

Helpful Report

Posted 6 years ago

“Helpful and answered my questions. Had to ask a couple of them twice as I don’t think he understood/listened fully to the question”

Helpful Report

Posted 6 years ago

“Good and easy contract set up at a reasonable cost. On a plus side it’s all paperless which is great.”

Helpful Report

Posted 6 years ago

“Competative and well balanced policy”

Helpful Report

Posted 6 years ago

“Had to make a claim last year and found policy expert very oblige able at a time when we needed help ...very distressing time helped by our insurance thank you”

Helpful Report

Posted 6 years ago

“Good telephone manner,helpful. Fairly priced policy”

Helpful Report

Posted 6 years ago

“The operators were very helpful, friendly and concise with the information I required to make a decision whether to use Policy Expert.”

Helpful Report

Posted 6 years ago

“Value for money great for keeping up to date with information”

Helpful Report

Posted 6 years ago

“I changed to Policy Expert and saved money a couple years ago, and have stayed with them for their competitive rates”

Helpful Report

Posted 6 years ago

“Reasonable rates and good company history. Would not hesitate continue to stay with them if they keep up what they're doing. Thanks.”

Helpful Report

Posted 6 years ago

“Very helpful and information given was explained well :)”

Helpful Report

Posted 6 years ago

“I found policy expert quit good and very professional.”

Helpful Report

Posted 6 years ago

Policy Expert is rated 4.7 based on 20,239 reviews