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Prudential Reviews

1.3 Rating 208 Reviews

8 %

of reviewers recommend Prudential

Company Reviews

1.3

Based on 208 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Probably one of the worst customer service experiences regarding a claim for a life insurance policy. The call center reps are confusing and not knowledgeable. Wrong info has been given several times. Wait/hold times unacceptable. Would never recommend Prudential or do business with them again.”

Posted 4 months ago

“Minus stars would be more appropriate. I have been dealing with Prudential for approching 6 months to withdraw investments made nearly 27 years ago. Requested paper work, identification from myself and solicitor, both trustees, Trust Registration documents sent by recorded post. Each time I phone, I have to start from the beginning explaining and never manage to speak to the same person. Missed payment deadlines come and go. My next step will be the Financial Ombudsmen. I seriously do not recommended investment with Prudential.”

Posted 5 months ago

“Too much paperwork, not enough information on line, do not answer the phone and when calling from abroad it is very expensive as they put you in a very long waiting line, have requested specific information by post but have not have a reply or sufficient information for me to cash my retirement policy and no information as to cashing in the policy on line.”

Posted 5 months ago

“In rained , unable to answer questions, transferred too many times. Letters sent out that don’t make clear wheat needed. Trying to get my own pension transferred internally. Some a re very good , but far too much passing around and not trained as GOOD pension and insurance advisors. Forced me to employ a financial advisor as apparently I can’t make my own decision. Even though their form allowed me sign a declaration sayingI took full responsibility. Money under bed in future. People Kay notable to do the job.”

Posted 5 months ago

“2 years I am trying to close an account Multiple admissions of poor service and still pitiful this is not a professional behaviour”

Posted 6 months ago

“This company has the worst customer service and online service. Waited on the phone for an hour then was put back on hold for 30 minutes until I hung up. tried to pay my premium online and that was a joke as well. DO NOT USE THIS INSURANCE COMPANY!!!!!!!”

Posted 6 months ago

“Took weeks to get paperwork on a deceased family member’s account!! Spent hours on phone each family member had to send death certificates for same person ? That’s not the norm ? One family member is still waiting four months later !! Awful company!!”

Posted 6 months ago

“What went wrong you ask ? I believe it was a case of forgery. Many years ago. I would never trust prudential or any of its agents all because of one criminal employed there and others who protected this individual.”

Posted 6 months ago

“Prudential in the mid 1980's devised a scheme from the top down to have their agents re-sell life insurance policies that were NOT in the best interest of the consumer. Lots of mis-information and false values were given to the customers of several million policies. Prudential was sued in a class action suit that resulted in most policy holders getting shares of the company. Those shares were a mere pittance of the value those policy holders lost when they were convinced to buy new insurance policies, some losing several hundred thousand dollars. Stay as far away from Prudential as you p[possibly can! Read the other reviews to see how you will be treated!”

Posted 6 months ago

“Cowboys. They will do anything to keep your money for as long as possible. They should be ashamed. Avoid this company at all costs”

Posted 7 months ago

“They put you through so much to get a hardship withdraw. Have you to send in documents and still turned you down. It is hard to take out your own money. The worst company to do business with”

Posted 7 months ago

“This is the WORST company to deal with for a life insurance policy!!! I have had to mail documents 3 times. They don't seem to get mail. When I call in, I get put on hold after giving the information for the claim, and then disconnected!! I am calling the number on the letter I get requesting the SAME information the fourth time. I would NEVER take a life policy out with this company.”

Posted 7 months ago

“Of all the companies I've worked with in the last few months on retirement/life insurance needs, this company has consistently been awful to deal with. Their customer service needs to be more trained. Their forms and processes need to be revised. I've spent hours on the phone trying to accomplish basic tasks. Even when my issues escalated, the "senior customer care advocate" was noncommunicative and didn't improve things. Do your family a favor and pick a different company for your life insurance and 401k needs.”

Posted 8 months ago

“Wayne Browne from Prudential Campbelltown is the worst person with absolutely rubbish customer service skills. He has mental breakdown issues and he gets angry on customers. Their aim is to rip off their customers His number is 0413 718 064”

Posted 8 months ago

“My mother passed away two weeks ago she had a small policy that she was paying into for 25yrs. Upon her passing we went to file our claims. Terrible hold times, foreign accents, bad connections. The first person, hung up on me after I waited 40 mins. The second person refused to file my claim and insisted I file online. My sisters also had to wait 40mins to an hour, and all were given incorrect information. I called last night, after another 40 min wait, and was told my claim was just certified and I had to wait another 10 days. I asked about my sisters, only one got certified. At no point, did Prudential send an acknowledgement of the claims, on follow up call or email to any beneficiaries saying there was a problem and try to help to resolve it. No agent seems to know how to explain, a claim or the procedures and you get inconsistent information. There were so many more issues, however this giant life insurance company does not know how to treat bereaved relatives. They provided ZERO customer service. Mutual of Omaha, kind, efficient, and expedites, put your money with them. I wish I could give them Zero stars.”

Posted 8 months ago

“If Prudential is an American company, they are absolutely the worst company in America!!! They are lying thieves that keep giving you the runaround. Every time we fill out a form for disbursement of an annuity and get assured that that is all we will need to fill out (going on five (5) times filling out and "correcting" forms when told all is perfect after each fill) we get sent YET ANOTHER EMAIL saying that all is not well. They're liars, they're thieves, they play games!!!! If that's what you're going for, Prudential, congratulations!! You've achieved the highest honor!!! BUNCH OF THIEVES AND LIARS!!!! STAY AWAY FROM PRUDENTIAL!!!!!! read other reviews!!!!”

Posted 8 months ago

“Have never had such poor service from a company started my personal pension with them when I was 18 when it came to draw my pension the other companies paid out within two weeks over three months later still waiting can’t get hold of anyone the worst customer service I’ve ever had or not had ?”

Posted 9 months ago

“From January/ February I applied for a paid up police after numerous phone calls some last more than 45 minutes then cut off. After they insisting I have to have a (pack) before I can get further with my application and put through to one of their operators and another . I have managed eventually spoken to Amanda’s she sounded Scottish? I signed 8 documents in May she now tells me it is possible not definite I will receive my money on August the 3rd. This was paid up policy from the age of 65 I was 80 years old in May. I did ask if her phone call was being recorded she said it was! I told her good because we now have a FB site complaining about the Disgusting way the people are being treated by the Prudential Company. In a matter of a week we have over 100 complaints.”

Posted 10 months ago

“Trying to access 2 pensions with the pru getting nowhere cant get through on phone dont reply to e mails avoid like the plague took my brother 8 months to get his pension only after going to ombudsman.”

Posted 10 months ago

“Prudential pensions is an awful company. 7 months I have been waiting to take my Pension pot, they put obstacles in your path and do not communicate by phone,email or even their own secure message system; DO NOT DO NEW BUSINESS WITH THIS FIRM.”

Posted 10 months ago

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Prudential is rated 1.3 based on 208 reviews