“Premium for 2020 car insurance was £298.
Renewal notice came in at £607.
In 2020 I had 0 claims, 0 convictions, 0 change of circumstances, same vehicle, same cover. Needless to say I will not be renewing my policy.”
“Don't use hopeless tried to upload my no claims discount but they
kept coming back saying it wasn't showing it but it clearly was
did this 3 times so gave up and cancelled. Went to LV same price
but very easy to do.”
“Avoid Avoid Avoid - Zero communication.
I signed up to Quotemehappy from Comparethemarket. The first issue I experience was the online only - no communication over the phone. So I sent an email to clarify that my NCB was protected as I had selected because the policy docs illustrated the issue post signup. Indeed they responded with an extra fee. Which I complained about because it should have been inclusive in the price I selected. After this point communication was sparse or near zero. They confirmed my NCB had been taken into account however that was not answering the question. Now I have not had contact with them for 48 hours despite their commitment to a 24 hour response time. I have asked to cancel my cover in full twice without a response. I have contacted Aviva over the phone and they refer me back to the email or an online contact form.
I am now approaching my bank to get the full refund. Never again. If you want swift action and clarity avoid.”
“Worst company I have ever dealt with half the time you can't access your account it locks you out! No one to talk to you have the only option of reporting a claim. The worst time uploading my no claims discount it took 10 days before it was finally accepted! Never ever again.”
“Trying to contact them is a NIGHTMARE if there's a problem; extremely frustrating and NO customer care at all. If you never have a query or an issue, they probably seem ok, but in almost 30 years of getting insurance I've never had this sort of experience. Contacting them to ask a question is designed to be difficult; I would not recommend them to anyone regardless of price - they're not the cheapest anyway. The difficulty in communicating is the main issue.”
“I cancelled my policy and still await for my NCD. They have no customer service you can call and talk. Everything online but cannot get everything done online. Very problematic set up.”
“Paying extra because they don't process paperwork properly. Lots of apologies lots of trying but 18 months later ....Still waiting for them to close on CUE database so we don't have an open claim against us.”
“Worst company I ever had.
Claim for windscreen, ant replacement was after almost 6 months.
And I complained about and on renewal of police got letter from them saying , will not do renewal.”
“Worst company I have ever had the misfortune to deal with. They auto renewed my insurance and despite cancelling it they threatened me with legal action which would harm my credit rating.
Avoid this company at all costs,, they are greedy and useless.”
“Following on from other reviews I wanted to back up the experiences of others that Quote Me Happy does not have customer service.
The only number you are given is a claims number and this goes straight through to an automated referral service for either the RAC or window repair service.
This company seems to have been set up without any customer service representatives at all, which is the last thing you want if you have to make a claim.
Additionally there are hidden charges, such as trying to charge £25 if you want to cancel even before the policy has started (which is contradictory to the Financial Services (Distance Marketing Regulations) 2004.)
If you use the quote they give you you should be able to get a company that has a customer service department to match their quote. I would strongly advice avoiding this company.”
“Must be the worst company l have ever dealt with. I changed my email provider thus my email address, but when l try to change it on my account they keep telling me to log in with my old email address and they will send an email to allow me to log in. But my old email address no longer exists so how can l log in. As soon as l get this sorted l will be cancelling my home insurance. They my be cheap but just try to get in touch with them when you have a problem. I wouldn’t give them 1 star.”
“I have still problem with sign in. Anytime app or website in laptop shows wrong password. I need to reset my password every time When I wont to sign in. Unfortunately here doesn't less than one star to left opinion. That's why I must give one :(”
“Please no one else be conned by this company, they take your money and do absolutely nothing. My car has been blamed for an accident and was not there, I have proof my car was not there and has been examined and no coinciding damage so you would think that would be the end of it, the claim is still outstanding on my policy as it has not been closed off even though my car was not to blame. They have messed me about before but this is by far the worst. I do not have any trust in this company and will be pursuing a complaint to the Financial ombudsman.”
“Tried to change car details to new car for the last four days, the only response was do not recognise your new car, sent emails no reply, so got a cheaper insurance from Kia insurance than my old car, this was for brand new car.
Would not recommend for car insurance.”
“I just changed my car to a new version of the same model, but I was refused cover, even though no changes/ claims / driving convictions etc during insurance period. Cost of cancellation 50 pounds seems very unfair in these circumstances. Also explantation given for no cover was completely rubbish and did not address any issues.
Frustration, expensive experiences - never again”
“I am the same as most people on here, absolutely exasperated by this company. i want to change my car, but i cannot access my account. this is a system error as i was on there the previous day and the log in details auto fill. then when i finally got in the system would not recognise the car. i sent them emails etc, no response. i am going to have to cancel, but dont know how i will manage that as i cant access my account, again !! to start a new policy elsewhere.4
if you advertise as a web based service, ensure your systems work !!!”
“When applying for car insurance I provided 18 years of NCB, at the end of the policy they would only return NBC for only 10 years! They insisted I provide proof of NCB for the last 18 years worth of policies that I took out even though the last insurance company provided this! Apoplectic is a word I will use for politeness here. They have lost me 9 years NCB, horrendous! CS just do not care & of no help at all, it’s now taking me forever to back track nearly 2 decades worth of policies in order to verify my claims! SHOCKING COMPANY!”
“Absolutely unbelievably bad customer service. I have wrong details on my policy. I have an excess I didn't agree to. the w/s gives two options on why you would want to cancel? No mention of lack of professionalism/ customer service or 'would it help for us to contact you to discuss an issue?' Just 'Price too high/ I no longer require insurance. Also I received my documents yesterday (don't blame the post, everyone else seems to get things out in rapid time) giving me 24hrs to read over and cancel if necessary. Also you want to charge me £25.00 for cancelling a policy where you got the info wrong ? Again, no one to make corrections and no options to rectify on w/s which doesn't work half the time. I would never insure with you again. Unprofessional and frankly incompetent to run a business. I'm stuck with you for a year but trust me if anyone asks I' won't be pointing them in your direction. More the opposite one.”
