“I brought my car insurance online through a comparison website and I answered all questions correctly. Once the policy had started the payments were more then first quoted as I had made a claim for an accident that was not my fault on my previous insurance provider so they decided to bump my insurance up without notifying me. Unimpressed.”
“The process of filling in the application form and going through the payment etc was relatively easy.Unable to say how good or bad they are in dealing with claims as we have not had to make a claim yet!”
“Appalling service after RTA. Misinformation given on telephone. Have not even bothered getting back to me with a price for my vehicle, put the car on the back of a tow truck which I had to climb up on to retrieve my possessions. I am quite astonished at their attitude and incompetence having dealt with other companies who treat their customers with respect. AVOID.”
“Initial correspondence has been good. Have been stung when updating details after changing to a new car and policy price doubled. Will be shopping around when policy is up for renewal but otherwise a generally positive experience. Customer care was polite and professional.”
“i was impressed with your pricing , and hope that I will not be penalised for bad behaved of other drivers rather than my personal driving standard .”
“God help you if you are involved in an traffic accident with one of their policyholders. Their policy holder is 100% to blame but will they cover our losses properly? NO!”
“My mother’s house and contents was insured with coop, sadly she passed away in July, I paid the house insurance in full after my mother’s death as one of the executives to the will so the house would continue to be insured until it’s sold, all I asked for was a receipt of payment to take to the solicitors to show it’s paid, 4 times I’ve phoned and been promised this will be sent, to date nothing, I don’t mind if it’s emailed posted, still nothing just take the money and run it seems.”
