“I was very happy with the co-op but when I changed from a 3ltr to a 2 ltr sport that would not insure it so I had to cancel and find another Insurer. I was annoyed”
“No hidden costs, fantastic telephone staff, quick and transparent without heavy Sales pressures. Have used some of the other big companies for car Insurance and co op are by far the best on all levels.”
“I have been insured by Coop Motor Insurance for many years. But this year I got fed up with the renewal price always being far higher than I could find elsewhere, even with Coop itself if I got a new online quote. It demonstrates no loyalty to me as a longstanding customer who has never once made a claim on my policy. Also the Coop website isn't great. In the end I've gone elsewhere to AXA who offer a better price and a very good website to buy the insurance from.”
“Unfortunately i have car insurance with them, customer service after making a claim was appalling, they don't seem to have the basic tools to attempt communicating with their customers. They are full of pathetic excuses and do not take complaints seriously. Do not recommend them at all, will be cancelling as soon as possible.”
“Unable to complete on-line, had to phone and was charged more. Promised £50 Co-Op vouchers as first time customer - never arrived. Kept promising. I am first time car insurance buyer-however they did not explain this did not apply as I had home insurance with them. They should have explained this if this was the reason. No one did!”
“Chose coop because they were good value and offered £50 shopping voucher for combined home and car insurance, it paid for my holiday grocery shop ill check vfm is still the same at remewal time”
