The Co-operative Insurance Reviews

Name: The Co-operative Insurance
Rating: 3.55

3.6 Rating 701 Reviews

65 %

of reviewers recommend The Co-operative Insurance

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3.6

Based on 701 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

Mr Willis

Anonymous

Anonymous // 01/01/2019

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“On 2nd March 2018, we had a burst pipe in the attic and submitted a claim by phone with the Coop. The service received was friendly and helpful; unfortunately, from then on, matters went downhill. The company used by the Coop to validate the claim is Invisio - they took a week to come and assess the damage. On the 14th March, we had a letter from Invisio, advising of the amount of the cash settlement and that they would arrange for their own contractors to come and install dehumidifiers. We telephoned and set an email saying that we would accept the cash settlement and be pleased to receive the dehumidifiers. 10 days on and now over 3 weeks after the damage was caused, we've heard nothing more from Invisio - no acknowledgement of our email. Has the settlement been paid ? We don't know - we'll wait for the bank statement to arrive to find out. Of the dehumidifiers, there is no sign - the point about using dehumidifiers is that they should be installed as soon as possible - waiting over three weeks is unacceptable. Whilst the Coop themselves have some notion of providing decent customer service, the same cannot be said of the people that they use to validate the claim - Invisio.”

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Posted 7 years ago

“Having recently changed my car I have been in touch with them on 2 occasions & they could not have been more helpful”

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