“I found it easy to communicate with the Co-op Insurance company and I am pleased to have found a cheaper quotation for my home insurance without going through an insurance broker. I will be touch with them again when my motor insurance is due for renewal.”
“On 2nd March 2018, we had a burst pipe in the attic and submitted a claim by phone with the Coop. The service received was friendly and helpful; unfortunately, from then on, matters went downhill. The company used by the Coop to validate the claim is Invisio - they took a week to come and assess the damage. On the 14th March, we had a letter from Invisio, advising of the amount of the cash settlement and that they would arrange for their own contractors to come and install dehumidifiers. We telephoned and set an email saying that we would accept the cash settlement and be pleased to receive the dehumidifiers. 10 days on and now over 3 weeks after the damage was caused, we've heard nothing more from Invisio - no acknowledgement of our email. Has the settlement been paid ? We don't know - we'll wait for the bank statement to arrive to find out. Of the dehumidifiers, there is no sign - the point about using dehumidifiers is that they should be installed as soon as possible - waiting over three weeks is unacceptable. Whilst the Coop themselves have some notion of providing decent customer service, the same cannot be said of the people that they use to validate the claim - Invisio.”
“be very careful if you have a lot of no claims bonus when you insure with the coop - they will only recognise 9 years and if you don't renew with them they will only send out proof of no claims of 9 years - I joined them with 11 years and they sent me proof of no claims with only 9 years - and would not change this despite hours spent on the phone with them - this obviously has serious financial implications when you come to renew with another provider.”
“This is a very good insurance provider, they know exactly what they are doing, and very affordable in comparison to other providers. I have no hesitation in Recommending them to anybody requiring motor insurance. 10 out of 10 for customer service.”
