“Renewal sent through post was significantly more expensive then the quote they sent me online, and also more expensive then I'd payed in previous years with them. Phoned to see if they would honour the online quote but they wouldn't. What is the point in giving quotes online if you won't honour them? Found a much better deal cheaper elsewhere.
Make sure you don't auto renew with these people, as you could be stung by a pretty big price increase.”
“My communcations with the staff regarding my claim very sympathetic very helpful. I was informed at all times what was happening and my claim was dealt with satisfactorily.”
“Totally let down, tried to upload my NCD to site, Did what was asked, infomed a week later asking where is it. emailed it back..told email not good, rang informed of issue. Was told I needed sell by date of NCD info. Rang previous insurer they contaced me back in four days. Too late insurance canceled by Coop.
Had topay £150 to re-insure with Coop!
out of pocket
no customer support or help or guidance. Feel like I have been to a restaurant and paid for a meal and no food turned up!”
“I do not like their policy to add a driver for a short period. In my 50 years of driving experience this is the first time I could not get my son to drive my car while his car was out of action!!!”
“Our house was flooded in August we phoned the Co-Operative and we had a loss adjuster the next day . They have been very supportive and they were in touch every week until we were able to get back into our home. I would highly recommend this company to anyone. I live in Londonderry .”
“Took out young persons car insurance 8 months ago and needed a black box in car no problem I thought, I advise anyone not to take out a cooperative policy it is a con to get extra money from you. For the first few months my driving scores are good then they started to come down even though I was driving no different. My dad even drove my car for a weekend and could not improve scores and he is a professional driver. It seems the closer to renewal you get the lower your dashboard scores so that they can charge you more to recover car after first year.And now they want to stop my policy because apparently I have done 112mph in a corsa, really top speed is only 108mph and I had 3 passengers and a full boot I don't think so, no reply emails and talking to customer services is a waste of time.Just a con please don't insure if your are a new driver find someone else”
