“Cheap travel insurance........until you come to claim then although the policy looks fair read the enclosed terms / small print carefully as what you expect covered may probably be excluded or difficult to claim.”
“Have a complaint about a leaking pipe at my 80 year-old mothers house. Reported 11 weeks ago, still leaking, house ripped to shreds by the insurers and uninhabitable.
Phoned on Monday night and spoke to someone who said he’d phone me back - gave mobile number. No calls, no missed calls either.
Phone on Tuesday to chase the first guy up, took my number, said he’d phone back. No call, no missed call.
I WANT SOMEONE TO CALL ME BACK AND GET THIS SORTED. IT IS DIFFICULT TO DESCRIBE HOW I FEEL THAT A NATIONAL, RECOGNISED COMPANY CHARING ALMOST £400 for house and contents insurance can leave an eighty year old lady in her house with this level of DESTRUCTION. THE CO-OP BANK IS TO BLAME FAIRLY AMD SQUARELY. I WOULD USE THEM FOR INSURANCE IF MY LIFE DEPENDED ON THEM. THEY REALLY NEED TO GET THEMSELVES SORTED OUT AND COMMUNICATION NETWEEN THEIR THIRD PARTY COMPANIES ALSO.”
“I had a policy with them told no lies.then they called me and said that my son had claimed on my policy 4 years ago they asked me had I have ever claimed I said no 30 years clean they put my policy up 25 percent because they said my son claimed on my policy”
“DO NOT USE THIS COMPANY
This policy was cancelled without my knowledge on 20th August
I was not made aware of this until 04.09.18 with the letter date of 30th August. The company willingly and knowingly left me without insurance for 8 days. Utterly absurd.”
“coop forced me tocancel my insurance they dicriminate me .after i swap my full Eu licence to full Uk they triple my premium and asume i just recieved my licence. i past my exam in 2009.discrimination all the way .i would not advise any foreign driver to choose coop insurance.thay scrap my 9 years of driving just like that.”
“Awful experience. Tried to con me into buying “extras” for my insurance by telling me items (mobile phone) not covered as didn’t have a particular module of insurance yet agreeing it was actually already covered by a different part of my insurance policy. Very misleading and wonder how many people are conned this way!”
“Terrible Service - I worry for Elderly or Vulnerable Policyholders.
It has been over 5 months of terrible communication, no service and lack of action on my home insurance claim which has now led me to complain directly to the FOS & FCA.
I have had my kitchen out of use for the best part of 4 months and have been offered a pathetic and insulting amount of compensation.
I work in the insurance industry and I will be passing on full details of the service to all of my colleagues, peers and clients and would never consider this company as an option moving forward. I am disgusted in the way they work and I would worry if any of your elderly relatives had policies with them.”
“the price for my car insurance was very competitive and I needed to clarify European cover (which was included unlike many other insurance companies) and the operator was both helpful and courteous”
“Regret to have left Aviva!! Bad luck swap on 01/07 and making a claming for a broken window 3 weeks later.
No internet access, need to contact them on call, after 5 minutes still waiting on the welcome board.
They are working with VPS for windows so a 3rd company. 1 week & 1/2 day to book just for a mesurement + 10 days & 1/2 day for a repair knowing they asking you to pay they excess over the phone without giving the quote for the work. Is this normal process?”
