Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,908 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,908 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tom is great, always polite. Wouldn't use any other company.”

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Posted 3 months ago

Hi Cynthia! Thanks so much for your support! We’re very lucky to have our technician Tom on the team—he’ll be happy to hear your feedback. Looking forward to helping you again whenever you need us! Thanks again.

Posted 3 months ago

“I have always received excellent service from your staff. This time my laptop crashed but you were still able to retrieve all documents from my hard drive and email, thank goodness. Set up of my replacement laptop was great. Brandon is a very friiendly chap who explained everything in detail, and even took away my ancient laptop for recycling.”

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Posted 3 months ago

Hi Jane, thank you for your kind words and 5-star review! We're so glad we could recover your documents and get your new laptop set up smoothly. Our technician Brandon will be happy to hear your feedback—he’s great at making tech feel easy! If you ever need anything else, we’re here to help! Thanks again.

Posted 3 months ago

“I experienced an issue with outlook classic email . The speed of receiving or sending emails was slow. Geeks put in much time trying to resolve. Although the issue remains I cannot fault Geeks as they tried many solutions and after discussion it was agreed that it was a microsoft issue.”

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Posted 3 months ago

“Excellent service!”

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Posted 3 months ago

Hi Martin! Thank you for your 5-star review! We're happy to hear you find our service excellent! Thanks again.

Posted 3 months ago

“We found Sashika's service to be exceptionally friendly and knowledgable - most helpful for an older couple for whom IT does not come naturally! We thank Sashika for a job well done. Thanks again Regards Ray & Amanda”

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Posted 3 months ago

Hi Amanda and Ray! Thank you so much for your kind words! We're so glad to hear that our technician Sashika was able to assist you in a friendly and helpful way. We know technology can be tricky, but it's great to hear that Sashika made things easier for you both. Thanks again for choosing us, and we’re here if you need any more help in the future!

Posted 3 months ago

“I was very happy with the assistance I received”

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Posted 3 months ago

Hello! Thanks for your feedback and 5-star review! We're so glad we could help. Let us know if you ever need anything else! Thanks again.

Posted 3 months ago

“Nice guy did what he could explained everything well would do business again”

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Posted 3 months ago

Hi Sandy! Thanks for your 5-star review! We're glad to hear you had a great experience and that everything was explained clearly. We'd be happy to help again anytime, thanks again!

Posted 3 months ago

“Great service.Very professional.wonderful customer service skills.”

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Posted 3 months ago

Hi Thelma! Thank you for your 5-star review! We’re so glad you had a great experience with our service. Providing professional service with a friendly touch is what we’re all about! Thanks again!

Posted 3 months ago

“Vaughan visited to set up and get us connected when we moved house. He has helped us before. Has a lovely patient manner, and always offers practical and thoughtful suggestions. Thank you!”

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Posted 3 months ago

Hi Jenny! Thanks for your lovely 5-star review! We're so glad our technician Vaughan could help you get set up in your new home. His patience and practical advice make all the difference! Enjoy your new place, and let us know if you ever need a hand in the future. Thanks again Jenny!

Posted 3 months ago

“I'm a long-term customer of GoW. I have been satisfied with their service since the very first. I recently had a technician visit a new home where I was having serious problems with internet access and wifi. The technician listened carefull to my description of the issues. Careful listening seems to be a thing with all the GoW technicians. After considering what I told him, the technician set about methodically fixing several interconnected problems. All problems were fixed and my internet and wifi are now fast and problem-free. What a great bunchof people!”

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Posted 3 months ago

Wow Stuart! Thank you for being a loyal customer over the years and for your wonderful 5-star review! We're so glad to hear that our technician took the time to listen carefully and methodically solve your internet and WiFi issues. Providing thoughtful, thorough service is what we aim for, and it’s great to know it made a difference for you. Enjoy your fast, problem-free connection, and don’t hesitate to reach out if you ever need us again! Thanks again Stuart!

Posted 3 months ago

“The initial contack was amazing very helpful and the visiting tech was excellent. Explained things clearly”

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Posted 3 months ago

Hi Cherry! Thanks for your kind words and 5-star review! We're so glad to hear that your experience was helpful and that our technician explained everything clearly. If you ever need more assistance, we're always here to help!

Posted 3 months ago

“We used this service remotely for our mother, and Carlos was excellent—efficient, friendly, and well-mannered. He communicated clearly with everyone involved and resolved our issue quickly and affordably. We wish every service was this good! Thank you so much!”

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Posted 3 months ago

Hi there, thank you for such a thoughtful 5-star review of Carlos's services. Good communication can make the world of difference, and we're stoked to hear that's exactly what you experienced. We'll be sure to pass on your feedback and hope to assist in the future if needed. Thanks again!

Posted 3 months ago

“The response to the call out very prompt. Found Donavan very friendly & helpful.”

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Posted 3 months ago

Thank you for the 4-star rating and kind feedback of Donavan, we hope to help in the future if needed.

Posted 3 months ago

“Always found them veruy helpful, and talk in language I can understand,”

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Posted 3 months ago

Hi Jo, thanks for the 5-star rating. We're glad to hear you had another positive experience and our onsite technician could resolve your tech troubles with effective communication along the way!

Posted 3 months ago

“I was locked out of my e-mail for over 2 weeks due to my changing I.S.P., Angus solved my problem in under 2 hours despite difficult and baffling challenges.”

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Posted 3 months ago

Hi Warwick, we're glad to hear you've got your email back; it's a shame you had to go without for so long. Thank you for taking the time to leave a 5-star review and we hope to assist in the future with any tech issues you may encounter.

Posted 3 months ago

“Fast efficient service from a very helpful and patient man. Now I'm able to be in touch with family and friends again. I'm so very greatful.”

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Posted 3 months ago

Hi Noeline! Thank you for your lovely feedback and 5-star review! We're so happy we could help you stay connected with your family and friends. If you ever need anything else, we're always here to help! Thanks again.

Posted 3 months ago

“The computer is going well on Window 11. To download the photos is also no trouble. Also the computer is funtional. Thanks for your help.”

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Posted 3 months ago

Hello! It's awesome to hear your computer is running smoothly on Windows 11 and that everything is working as it should! If you ever need a hand with anything else, we're always happy to help. Thank you kindly for your 5-star review!

Posted 3 months ago

“I have used Geeks for a number of years now. Andy used to come and sort out all my problems and he is now a manager with Geeks. Yesterday Angus arrived to transfer data from my old modem to a new laptop. He was very thorough and understood what I required. Very polite and even set up my desk to work functional. Cannot recommend these two people enough. Thank you”

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Posted 3 months ago

Hi Rina! Thank you for your kind words and 5-star review! We're so glad to hear that Andy and Angus have both provided such great service over the years. We really appreciate your recommendation and if you ever need anything else, we're always happy to help. Thanks again!

Posted 3 months ago

“Was very happy with Aaron's work would use him again.”

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Posted 3 months ago

Hi Deborah, thanks for your 5-star review. We're glad to hear you were satisfied with Aaron's service. Should you need tech help in the future we're always happy to help!

Posted 3 months ago

“Paikea visited today to check the virus warning on my Laptop, check my desktop was virus free and to check why my Netflix wasn't going. He accomplished all 3 jobs in a very short time frame in an extremely professional and competent manner. Within a few minutes of starting work on my laptop, he was able to assure me that I did NOT need to worry because it wasn't a virus. (I had been very concerned that my bank accounts may have been hacked as I do my online banking on my laptop). Paikea is very approachable, has a friendly manner and is delightful to deal with. I hope he continues to work for Geeks on Wheels as I think he will be a huge asset to the company. I wish him well for his future with the company! Colette O'Neill”

Helpful Report

Posted 3 months ago

Hi Colette! Thank you so much for your thoughtful 5-star review! We're so glad our technician Paikea was able to put your mind at ease and get everything sorted quickly. He really is a fantastic asset to our team, and we’ll be sure to pass along your kind words to him. If you ever need any more tech help, we’re always here for you! Thanks again.

Posted 3 months ago

Geeks on Wheels is rated 4.8 based on 6,908 reviews