Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 6,906 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 6,906 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from Weonsuk, as previously. Thanks so much. I continue to be a very satisfied customer and will keep using you guys. 😁”

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Posted 2 months ago

Hello! Thanks so much for your continued support and your 5-star review! We’re happy to hear our technician Weonsuk provided excellent service once again. We truly appreciate having you as a loyal customer and look forward to helping you whenever you need us! Thanks again.

Posted 2 months ago

“Rob was absolutely fantastic and I instantly felt a huge load off my shoulders as he suggested a solution immediately and then went to work whilst I sat there in awe. I don’t think my computer has ever been used like that before. I am so heavily indebted to Rob and Geeks for such quick attention to what seemed a major problem”

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Posted 2 months ago

Hi Ross! Thank you for your 5-star review! We're so glad our technician Rob could take the weight off your shoulders and get everything sorted so quickly. Sounds like your computer got the VIP treatment! If you ever need us again, we’re always here to help! Thanks again.

Posted 2 months ago

“Vivek was extremly helpfull,and understanding of an elderly client.I could have not been more satisfied.”

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Posted 2 months ago

Hi Stuart! Thank you for your kind words and 5-star review! We're so glad to hear that our technician Vivek provided the helpful and understanding support you needed. If you ever need anything else, we're always happy to help! Thanks again.

Posted 2 months ago

“Ryan's computer assistance was first class and he was very helpful in getting me a new computer and upgrading to Windows 11. I appreciated his friendly manner , and he was professional and businesslike in his dealings with me. The communication from Geeks regarding appointments was excellent.Thank you. Mike Lee.”

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Posted 2 months ago

Thank you for your 5-star review Mike! We're glad to hear our technician Ryan provided top-notch assistance and made the upgrade process smooth for you. Great to hear our communication hit the mark too. If you ever need more help, we’re just a call away. Cheers!

Posted 2 months ago

“Have always found staff, friendly, professional and very helpful. Excellent service.”

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Posted 2 months ago

Hi Anne, thank you for the 5-star review and kind feedback. It's our pleasure to help!

Posted 2 months ago

“Ryan was the best. He is young and clever and respectful. He installed my new HP printer and I was blown away by his care and knowledge base. My Lenovo is now old and I expressed an interest in a replacement. He told me about the Asus computers and I followed up on this but decided not to go ahead. I think that the Geeks on Wheels serve such a great service and I would definitely ask for Ryan again.”

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Posted 2 months ago

Hi Mary, thanks for taking the time to leave such a thoughtful review of both Ryan and Geeks on Wheels. We'll be sure to pass on your kind feedback to Ryan, and we hope you're enjoying your new printer. Our technicians are trained to not just resolve tech issues but take our customers to a better place with their technology, and it sounds like Ryan did just that. Thank you once again!

Posted 2 months ago

“Ryan is a great tech. He figured out all the problems with my system and fixed them. I recommended him to a friend and she was very happy with his service too.”

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Posted 2 months ago

Hi Annette, thank you for the 5-star rating and review of Ryan's recent visit. We really appreciate the recommendation to your friend as well! System problems can be a real nuisance, so it's great to hear that Ryan located an remedied your issues, getting you back up and running. Thanks again!

Posted 2 months ago

“very good service by ryan w”

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Posted 2 months ago

Hi Peter, thank you for the feedback and 5-star rating of Ryan. We're glad your tech is back on track!

Posted 2 months ago

“The Feeks team were great and resolved any issues we were having. Really good service in that they kept problem solving until they had it sorted.”

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Posted 2 months ago

Hi Bronwyn, Thank you for your feedback and for sharing your experience with us. I’m sorry to hear that Ryan didn’t quite meet your expectations during his visit. We strive for high standards in our service, and it’s clear we fell short this time. I understand how frustrating it can be when issues feel unresolved, especially with something as seemingly straightforward as connecting your devices. We appreciate your patience while Ryan sought guidance, but I recognize this may not have instilled confidence. We’d like the opportunity to ensure everything is functioning as it should. If you’re open to it, I would love to discuss a free-of-charge follow-up visit with a senior technician to tackle the remaining issues with your TV and Chromecast. Thank you for your understanding, and we hope to regain your trust in the future. If you could reach out to me by calling 0800 424 335 and asking to speak to Andy, I would be happy to discuss a resolution. Best regards, Andy from Geeks On Wheels

Posted 2 months ago

“Another job sorted promptly Arron”

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Posted 2 months ago

Thank you for the 5-star rating. We are always happy to help!

Posted 2 months ago

“Great expert friendly service from JacobD....very happy with my new iPad..many thanks”

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Posted 2 months ago

Hi Anne, thank you for the 5-star rating and review of Jacob's recent visit. We hope you enjoy the new iPad and it lasts many years to come!

Posted 2 months ago

“Aaron was very efficient, understood my requests and did the tasks really well. This man is a credit to your company, good presentation and pleasant in communication. Geeks service very good.”

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Posted 2 months ago

Hi Carol, thank you for such a glowing review of Aaron's services. We will be sure to pass on your kind feedback. It's always great to hear when our technicians meet or exceed our customers' high standards. We pride ourselves on providing an excellent all-around service, encompassing both the technical skills and the ability to communicate and work with customers effectively. Thanks once again for the review, and we look forward to assisting you in the future should you need it.

Posted 2 months ago

“Very prompt and good service. Technician was efficient and friendly”

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Posted 2 months ago

Hi Eddie! Thanks for your feedback and 5-star review! We're happy to hear you had a great experience with our technician and our service overall. Thanks again.

Posted 2 months ago

“Paikea was very obliging and friendly”

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Posted 2 months ago

Hi Evelyn! Thanks for your 5-star review! We're glad to hear our technician Paikea made your experience a great one. We're just a call away if you need anymore tech help! Thanks again.

Posted 2 months ago

“Always a pleasure to deal with. They are very polite and certainly are experts at fixing problems.”

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Posted 2 months ago

Hi Shirley! Thanks so much for your kind words and 5-star review! We’re glad to hear you’ve had a great experience with our team. If you ever need a hand with tech again, we’re always happy to help!

Posted 2 months ago

“Had a person come out to look at my tablet, paid $200.00 and was sent a receipt via e mail. This company are so hi tec they can't resend a receipt that for some reason wouldn't print with the inclosed notes. Instead the front of house wanted to charge me another $100 to get someone in tec to help me. All i wanted was the reciept resent by e mail aparently they can't do that, how about sending one in the post, well that was just too much of a simple request, way to go Geeks On Wheels, the woman was useless for helping a customer, wasn't going to put me through to a manager or owner, but great at trying to make more money from a client , can't lick a stamp and send do anything manualy, no customer service at all.”

Helpful Report

Posted 2 months ago

Hi Petrina, Thank you for bringing your concerns to our attention. I'm truly sorry to hear about the inconvenience you faced with the receipt and our team's response. I have attempted to call you regarding this issue; however was unable to reach you. I see that during the call you had yesterday, we resent the invoice to you as requested. We have also posted your invoice and notes via the post as requested, as it sounds like our call centre wasn't able to assist over the phone call. I’d appreciate the opportunity to discuss this further and see how we can assist you. Please don't hesitate to reach out to us and ask to speak to Andy. Best regards, Andy from Geeks On Wheels

Posted 2 months ago

“Great service, Jarrod was very helpfull and was able to answer all my enqueries”

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Posted 2 months ago

Hi Lois! Thank you for your 5-star review! We're glad to hear our technician Jared could help and answer all your questions. Thanks again.

Posted 2 months ago

“Service was very competent (as far as I could judge) and friendly.”

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Posted 2 months ago

Hi Milton! Thanks for your review! We're glad to hear you found the service both skilled and friendly. Thanks again.

Posted 2 months ago

“THANK YOU so much Jarod, older folks find it challenging so grateful for his advice. Thanks. Jan L”

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Posted 2 months ago

You're very welcome, Jan! We're so glad our technician Jared could provide helpful advice. Tech can be tricky, but we're always here to make it easier for you. Don't hesitate to reach out anytime! Thanks again!

Posted 2 months ago

“Excellent, efficient service. Would recommend.”

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Posted 2 months ago

Hi Liz, thank you for your 5-star review! We're so pleased to hear you found our service excellent and efficient. Thank you kindly for your recommendation.

Posted 2 months ago

Geeks on Wheels is rated 4.8 based on 6,906 reviews