Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,192 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,192 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I accept,the fact that I had a very old computer and that the one I replaced it is 10 years old. And it may be that the issues with my computer were such that the Geeks did not understand the issues involved. But it cost nearly $800 to get set up. This form does not list all possibles. I conctacted geeks by the website. It took a few days for the reply to come back”

Helpful Report

Posted 2 months ago

Hi Phil, we're sorry to hear that you didn't have the best experience! A manager is going to contact you to attempt to assist with how we can improve this for you. Thank you for the review.

Posted 2 months ago

“The technician Angus, transfered data from old machine to new one and explained how everything worked. He also checked out that all systems were working correctly before departing. A very good representative for your company was this young man.”

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Posted 2 months ago

Hi Wayne! Thank you for your 5-star review! It's great to hear you had such a positive experience with our service, with thanks to our awesome technician Angus! We're glad he sorted your data transfer and also made sure everything else was operating effectively before leaving you to your devices. We appreciate you taking the time share your feedback, thanks again!

Posted 2 months ago

“Friendly professional service. Thankyou”

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Posted 2 months ago

Thanks for the 5-star review Janice!

Posted 2 months ago

“Loftus was really professional, quick, and knew what he was doing. I really appreciated the well thought out report he gave for me to hand into the bank as well that got accepted with no issues. He was very thorough. Thanks again!”

Helpful Report

Posted 2 months ago

Hi Felicity! Thank you for your 5-star review. We're so pleased to hear our technician Loftus took care of you every step of the way, from helping you with your immediate issues to going the extra mile. This is the kind of commitment we love to see from our technicians. We appreciate you taking the time to share your feedback, thanks again!

Posted 2 months ago

“Friendly, knowledgeable, quick and great service. Highly recommend.”

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Posted 2 months ago

Hi Phil! Thank you for your 5-star review! We're so pleased to hear you find our service accommodating, knowledgable and speedy! Thanks again for sharing your feedback and your recommendation, we appreciate it!

Posted 2 months ago

“We can't thank Angus enough for his incredible service. We are not tech savy and Angus explained things simply for us. The new upgrade is amazing, so sharp and quick.”

Helpful Report

Posted 2 months ago

Hi Mark and Karen! Thank you for your 5-star review. Technology is evolving fast and it's a hard one to keep up with. That's why we make sure all of our technicians, like Angus, can explain things simply with no confusing tech jargon. Hence why we're more than glad to hear you experienced this quality of service. Enjoy the new speedy upgrade. Thanks again for sharing your feedback, we appreciate it!

Posted 2 months ago

“did not disapoint as usual.”

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Posted 2 months ago

Hi Clifford! Thank you for your 5-star review. It's great to hear you continue to find our service impressive. We appreciate your feedback, thanks again!

Posted 2 months ago

“As previously, Amandeep was most helpful and instructive. He solved the problem experienced with my printer since updating to Sequoia, moved the printer to a cooler spot in my apartment, enabled photos from new phone to back up on Google and arranged storage to 100 gb. I appreciated his clear explanation of how to use and benefit from Geeks + - and his assistance in subscribing for a year.”

Helpful Report

Posted 2 months ago

Hello! Thank you for your 5-star review! We’re so pleased to hear our technician Amandeep was able to help with your printer issues, set up your photo backups, and make sure your storage is sorted. It’s great to know his clear explanations and guidance made the process easy. We're also chuffed Amandeep extended some advice to ensure you were getting the most out of your new Geek+ membership! Welcome to the Geek Club! Thanks again for sharing your feedback, we appreciate it!

Posted 2 months ago

“great service”

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Posted 2 months ago

Hello! Thank you for your 5-star review. We're chuffed you find our service great! Thanks again.

Posted 2 months ago

“Awesome service worth the payment and every cent would call again in a heart beat”

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Posted 2 months ago

Hi Shane! Thank you for your 5-star review! We're so pleased to hear you find our service worthwhile and overall, awesome! We'll be more than happy to help you whenever you need tech help in the future. Thanks again for your kind words, we appreciate it!

Posted 2 months ago

“Great knowledge and great service.”

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Posted 2 months ago

Hi Simon! Thank you for your 5-star review! It's awesome to hear you find our service knowledgable and overall, great. We appreciate you taking the time to share your feedback. Thanks again!

Posted 2 months ago

“Anthony was very helpful and solved all my technical problems, of which there were a few. He installed an updated OS, deleted expired files and restored my computer to a very high quality. I was very impressed.”

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Posted 2 months ago

Hi Lorraine! Thank you for your 5-star review. We're pleased to hear all of your technology issues were solved, with thanks to our awesome technician Anthony. It's great he updated your Mac, sorted your files and left your computer running brand new! We appreciate you taking the time to share your feedback. Thanks again!

Posted 2 months ago

“Happy with service even though the battery was not able to be replaced. Will look at getting it done at next location in Auckland.”

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Posted 2 months ago

Hi Peter! Thank you for your 5-star review. We're pleased to hear you're happy with the result of our service. All the best with getting your battery sorted. Thanks again for sharing your feedback, we appreciate it!

Posted 2 months ago

“jack was very efficient and showed instant understanding of the problem. He had access to research and was able to solve the problem which was that I had no access to magnification with a new desk top computer. and windows 11. He was also able to solve some problems with Windows 11 and explain some things. Thank you Jack.”

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Posted 2 months ago

Hi Margaret! Thanks so much for your 5-star review! We’re glad to hear our technician Jack was able to quickly understand and fix the issue on your new Windows 11 desktop, as well as help with those extra problems and explanations along the way. We appreciate you sharing your feedback! Thanks again.

Posted 2 months ago

“Very professional service”

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Posted 2 months ago

Hi Cathy! Thank you for your 5-star review and kind feedback, we appreciate it! Thanks again.

Posted 2 months ago

“Very pleased that management and staff reshuffled schedules to allow the realease of a technician to journey up to reinstall our compuuter- appreciated as otherwise the job would have dragged out to nearly ten days.”

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Posted 2 months ago

Hi Stu! Thank you for your 5-star review. We're happy we were able to shuffle some things around so we could get your computer sorted. We appreciate you taking the time to share your kind feedback! Thanks again.

Posted 2 months ago

“Excellent service, pricy but understandable given the cost of living.”

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Posted 2 months ago

Hello! Thank you for your 5-star review! We're pleased to hear you find our service excellent. We also appreciate your understanding regarding our pricing. One of our main points of difference we will continue to strive for, is that we offer fair, honest and reasonable pricing. So thank you for recognising this! We appreciate your feedback greatly!

Posted 2 months ago

“Great service from Sashika who sorted out my problems efficiently and educated me on best practice. Always find Geeks offer a helpful and prompt service.”

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Posted 2 months ago

Hi Joyce! Thank you for your 5-star review. It's great our technician Sashika not only sorted your tech problems, but also extended some advice so you could feel more confident with your tech going forward. We're very pleased you continue to find our service timely and helpful. Your feedback means a lot, so thanks for sharing!

Posted 2 months ago

“I had a gremlin that caused the connection between the computer and printer to malfunction. It turned out to be the Spark modem that was at fault, which its astute technician Nate isolated after about an hour and a half of his call out time. He explained the options available to me: have Spark replace the modem and have them restet it (long term), or have him replace it with a new, superior, but more costly modem Geeks had in his van in the driveway (immediate). I opted for the immediate solution, confident of Nate's expertise. He installed it and solved the problem immediately. He reset it the phones and iPad, my wife was also using with her Mac laptop. I was charged for an hour call out fee after negotiation of the charges between Nate and his Geek manager. I thought that was fair and had no trouble paying the charge. Unfortunately I discovered about a day later that my smart TV system hooked into a SKY satellite box was not functioning. I contacted Geeks and they sent out Nate a day later to correct this, which he did so in about 5 minutes. I was pleased that Geeks completed this call back free of any further charges, which I thought was fair practice again by them again.”

Helpful Report

Posted 2 months ago

Hi Graeme! Thank you for sharing such a detailed review of your experience. And thanks for the 5-star rating! We’re glad our technician Nate was able to track down the tricky issue with your printer connection, explain your options clearly, and get you up and running with a new modem on the spot. We also appreciate your understanding around the call-out fee, and we’re happy we could resolve the smart TV issue quickly and at no extra cost. Thanks again for taking the time to share your feedback, we appreciate it greatly! Thanks again.

Posted 2 months ago

“Weonsuk was absolutely brilliant, arrived on time, carried out all my requests with a high degree off professionalism. Thanks. Ivan Smart”

Helpful Report

Posted 2 months ago

Hi Ivan! Thank you for your 5-star review and kind words! It's great to hear our technician Weonsuk provided a timely, accommodating and professional service for you. We appreciate you taking the time to share your feedback, thanks again!

Posted 2 months ago

Geeks on Wheels is rated 4.8 based on 7,192 reviews