Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,494 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,494 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels is a mobile computer support and repair task force. We travel to your home or office to fix troublesome technology and help solve your computer problems.

We have staff based across New Zealand in Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Taupō, Hawke's Bay, New Plymouth, Kapiti Coast, Wellington, Palmerston North, Nelson, Christchurch, Ashburton, Dunedin and Invercargill.

Here at Geeks on Wheels, we have spent over two decades assisting New Zealanders with their IT needs – we take the stress and frustration out of tech repair, malware removal and everything in between, so you can enjoy your laptop, computer, smart TV, Wi-Fi network and other technology, exactly as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that has been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The problems were discussed, understood and solved. Thank you”

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Posted 4 years ago

Thanks for the feedback! We hope to see you again in future!

Posted 4 years ago

“Your was very helpful and professional”

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Posted 4 years ago

Thanks for the feedback Betty. It's great to hear that your experience was a good one!

Posted 4 years ago

“Always pleased with Geeks on Wheels service. Bryn listened to my story and carefully explained what he was doing. Thanks Carril Karr”

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Posted 4 years ago

HI Carril, Thanks for the good feedback, it's great to hear back when our client's experiences are good. We're hopeful we can help you again in the future.

Posted 4 years ago

“Old machine seemed to be on last legs, (10 years old). Slow and getting slower, behaving oddly, showing the blue screen of death regularly. Diagnosed as past retirement age. Ordered new machine. Some discussion about size of screen. Went for the biggest that would fit. New hardware arrived with Yuri, all ready to go with all my crap moved across. Speed of new machine most impressive, screen resolution - WOW!! Oops, no speakers in monitor, (Gaming screen). Set of speakers from Warehouse, about the same price as an ink cartridge, give very good sound, and fit on table almost invisibly. Great service, good people.”

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Posted 4 years ago

Hi Geoff! Thanks for leaving such a wonderful review. We're so pleased you rated Yuri's work so highly and are enjoying the new computer! We will be sure to pass on this feedback to him. Great to hear your new computer is suiting you well. Thank you again for such great feedback and we are always here to help in any way we can if you need us.

Posted 4 years ago

“Very good service from Weonsuk. Went the extra mile to ensure transfer was complete,with two follow up phone calls.”

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Posted 4 years ago

Hi Steve, thank you very much for letting us know about your positive experience with Weonsuk, glad to hear the aftercare was also as expected and beyond.

Posted 4 years ago

“After an inital hiccup you solved the problem perfectly, and as I had come to always expect from Geeks. Thanks so much for your attention to detail and always looking after your customer.”

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Posted 4 years ago

Hi Catherine, thank you so much for the wonderful feedback and we're glad to hear that the issue was rectified correctly. You are most welcome and your review re-instates how customer satisfaction is our number 1 priority.

Posted 4 years ago

“Kevin was excellent when he visited us at the office, he made lots of good suggestions and sorted the issues quickly. However, we found the follow up service to be very poor. We were looking at buying 6 computers through you and having them all set up, plus ongoing help. Quotes took ages to get, I had to follow up frequently, people did not return calls/emails when they said they would. I started to feel like I wasn't a valued customer and a bit of a nuisance. We have taken our business to a smaller company where the boss oversees quoting so it came through within the day.”

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Posted 4 years ago

Hi Amber, first of all thank you for taking the time to leave feedback on your experience. We are very sorry to hear that it did not end as smoothly as it started. Our number one priority is customer satisfaction and we certainly appear to have dropped the ball here. Due to the tech being off sick and being booked out for appointments, it appears the communication has fallen apart on our end. We will be taking this on board to prevent the same and similar situations from happening in the future. If there is anything more you would like to discuss, then please feel to call the Call Centre on 0800 424 335 and ask to speak to Brian about this.

Posted 4 years ago

“I found Calllum a very pleasant man. Easy to talk to & knowable of what he is doing. Very helpfully & explaining what he was doing & answering my questions.”

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Posted 4 years ago

Hi Christine, we had no doubt that the newest member of our team would fit right in and hit the ground running, so your feedback is really reassuring to hear! Thank you for taking the time to let us know, we greatly appreciate it and welcome you to request for him again in the future.

Posted 4 years ago

“II find them extremely helpful, knowledgeable, prompt and efficient.”

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Posted 4 years ago

Thank you Valerie, we greatly appreciate the positive feedback and encouragement towards what we value in customer experience. Many thanks!

Posted 4 years ago

“Very efficient service. Staff RuebenR very informative and professional. Thank you for providing such a convenient and excellent service! Sandra”

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Posted 4 years ago

Hello Sandra, it is awesome to hear that Reuben's visit was both educational and to the high standard of professionalism we pride ourselves in. You are most welcome and it is our absolute pleasure to have been of help. We look forward to the next time!

Posted 4 years ago

“Joseph K was very helpful and fast to solve our tech problems. Really impressed”

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Posted 4 years ago

Hi Laura - thank you so much for the awesome feedback, we are thrilled to hear that Joseph was efficient in his visit!

Posted 4 years ago

“I have found the service form Geeks excellent.The technicians have been pompt, courteous and efficient.”

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Posted 4 years ago

Hi Robin, thank you for the wonderful feedback! That is great to hear and glad it was up to our high standard we are known for. Greatly appreciated.

Posted 4 years ago

“Great and quick service. Friendly staff. Fixed the issues i had without any complications.”

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Posted 4 years ago

Hi there Ruan, thank you very much for the awesome review and feedback! We are glad to hear that all go sorted without any troubles.

Posted 4 years ago

“Technician came to look at computer on Monday. He had to take it away and rescheduled another appointment for Wednesday 1.30pm. I rescheduled my time around this appointment. Technician had not turned up by 2.30pm. I rung Geeks On Wheels to be told he is on annual leave and the next appointment won't be till next Monday. Not happy at all with the service or the response and I am still waiting for the computer.”

Helpful Report

Posted 4 years ago

Hi there Shane, First and foremost, our apologies that this happened and for the frustrations caused! It is definitely not up to the high standards we are known for and pride ourselves in. A Manager will be in touch to discuss this further with you and come to a resolution going forward. In the meant time, the tech has been informed and will attempt to make contact with you again first time tomorrow morning.

Posted 4 years ago

“Great service, and very efficient competent work by your technicians Callum and Ari. Very professional and most helpful.”

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Posted 4 years ago

Thank you very much for the awesome review and feedback for Callum and Ari, we will be sure to pass on the message to both of them!

Posted 4 years ago

“True commitment from Geeks thank you”

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Posted 4 years ago

Hi there Paddy, thank you very much for the wonderful feedback and kind words. Glad we got there in the end and you are most welcome!

Posted 4 years ago

“I am very relieved to have the new computer up and running. Installing the Sibelius music notation software was problematic. I could not have done it myself. Am grateful!”

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Posted 4 years ago

Hi there Janet, we are glad to hear that you are all up and running with your shiny new hardware! Credit to the tech indeed who got everything setup, we will be sure to pass on your gratitude. Thank you for the wonderful review and 5 stars!

Posted 4 years ago

“Thanks Guys - you sorted my issues well.”

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Posted 4 years ago

You are most welcome - it was our pleasure and will be happy to help anytime!

Posted 4 years ago

“A1 service. Thank you so much. Very prompt, helpful and obliging.”

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Posted 4 years ago

Thank you Pam! Much appreciated.

Posted 4 years ago

“Glen was just great. He fully explained everything he was going to do and updated as he proceed t fix my PC. I'll get these guys any day. Very reasonable rates as they came to my place. Really good service I rang one day, they were there on the next day. Bright and early”

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Posted 4 years ago

Hi there Lynette, thank you so much for the wonderful review and 5 Stars! Glad to hear that we were able to see you so promptly during this busy time. We will definitely pass on your feedback to Glen as he will greatly appreciate it. Thank you once again!

Posted 4 years ago

Geeks on Wheels is rated 4.8 based on 7,494 reviews