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Geeks on Wheels Reviews

4.8 Rating 7,062 Reviews
97 %
of reviewers recommend Geeks on Wheels
4.8
Based on 7,062 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Geeks on Wheels Reviews

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025
Michael Simpson
Geeks on Wheels 5 star review on 18th November 2024
Matthew Nicol
Geeks on Wheels 5 star review on 2nd September 2024
John Manby
Geeks on Wheels 5 star review on 8th August 2024
Yvonne Dagley
Geeks on Wheels 5 star review on 19th February 2024
Geoff Bradley
Geeks on Wheels 5 star review on 29th October 2023
Colin Miller
Geeks on Wheels 5 star review on 10th October 2023
Felice Gazo
12
Anonymous
Anonymous  // 01/01/2019
Reagan was just great. We had a list of issues which she was able to solve. Also gave us an overview of our laptop and gave us advice on going forward. Absolutely first class and would not hesitate to use again.
Helpful Report
Posted 1 year ago
Hi Janice! Thank you for sharing your experience with Regan! We are glad to hear she was able to solve all of your issues as well as give you an overview of how your laptops going with advice on what to do going forward! If you ever need further help with tech troubles, feel free to give us a call!
Posted 1 year ago
Fantastic service. Quick reply when I phoned, exasperated after years of trying to get other technicians to help. Clear communication. Understanding of someone who has felt overwhelmed by changing technology and things breaking down for a very long time. Alex was excellent and I would definitely call on her expertise again. Very patient and calm. Fixed my printer in a couple of clicks, that multiple other outlets had simply brushed off and told me I needed to replace. Showed me very patiently how to do the things I was struggling with and although I had a very long list of problems to get help with, Alex was able to solved a few major ones within the first couple of hours. I am so relieved to find a company like this that can send someone to your house and they don’t use jargon that most people my age (55) or older, struggle to understand. Thanks!πŸ‘πŸ‘
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Posted 1 year ago
Hi there Jan! Thank you for such a great and thorough review! We always want to be able to be able to help a customer quickly as we know how stressful tech can be when it doesn't work! We are proud to hear that Alex was able to be an excellent tech for you as well, being able to help with your printer quickly and get through the work with patience and a calm attitude. A long list is certainly something we also love to smash through, so it's great to see that Alex was able to help whittle it down! If you ever need further tech support, we are happy to help and if Alex is available we can even send her again! Thank you again for such an in-depth review!
Posted 1 year ago
A responsive and friendly service. Comprehensive and professional advice.
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Posted 1 year ago
Hi Karen! We are thrilled to hear this feedback! Great customer service is important to us and all the values you've listed are key to bringing that for us! Thank you for the review!
Posted 1 year ago
Jesse has been to my home twice now. He is a delightful young man. As an older woman customer, I feel very comfortable having him in my home. His customer service skills are excellent and he is very helpful and patient. If possible I would like to deal with him in the future.
Helpful Report
Posted 1 year ago
Hi Kat! It's great to hear that Jesse has been able to continue assisting you with your tech troubles! Patience and understanding are key to being a great technician, as we recognize that every person has their own level of tech knowledge and so we have to go at the pace of the customer! We have added a note to send Jesse for you where possible! Thank you for the review!
Posted 1 year ago
Thank you, fabulous, friendly service with great advice.
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Posted 1 year ago
Hi Lisa! Thank you for a fabulous review! We always want to give our customers great and friendly service!
Posted 1 year ago
The Geeks on Wheels technician proved me with excellent guidance and advice re usage of my desk top computer and my mobile phone.
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Posted 1 year ago
Hi Alex! Thank you for sharing your experience with our technician! Guiding our customers through how their tech works, and giving great advice on ways to improve your set up is important to us to ensure our customers are upskilled and informed on the best possible ways to use their tech! Thank you for the review!
Posted 1 year ago
Well I'm 65 years old and they sent me a lovely young man, who set up my sky now and Netflix. I have been watching on my laptop up to now. Today I can watch on a large screen TV. Service and price were great, would recommend to others.
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Posted 1 year ago
Hi Richard! We are thrilled to hear that our technician was able to help set up your Sky Now and Netflix! No matter the age, or knowledge of tech, we go at the speed that a customer needs so that they can keep up and learn more about their tech! Thank you for the great review and if you ever need further tech support, don't be afraid to give us a call!
Posted 1 year ago
Alex was efficient and knowledgable completing the work quickly. Informed me as promised of arrival time. I have every confidence in her work. Pleasant to deal with.
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Posted 1 year ago
Hi val! We are thrilled to know that Alex was able to get your tech troubles sorted out quickly and installed confidence in you in her work! We always aim to supply our customers with a great service that is open and honest about everything happening and it's great to hear this happened! Thank you for the review.
Posted 1 year ago
In less than an hour Justin A had our computer up to speed, answered our inane questions, visited the loo and set off on his merry way. A nice guy with excellent PR skills. To date all well as we work our way through the nuances of Windows 11 Thank you Geeks. Cheers, Stu Brown
Helpful Report
Posted 1 year ago
Hi Stu! We are thrilled to hear that Justin was able to get you up and running again within the hour! We certainly hope that you can work through our Windows 11 without much trouble, but if you find anything tough feel free to give us a call and we can help answer any further questions you have generated!
Posted 1 year ago
When my computer suddenly began to go nuts for no apparent reason, I was extremely concerned as it is a work computer and I was part way through a long project. Jack of Geeks on Wheels was able to attend almost immediately and I was up and running again in a few hours. He was also able to answer a few of my questions and was clear in his explanations.
Helpful Report
Posted 1 year ago
Hi Julie! Thank you for sharing your experiences with Jack! We always want to be able to get devices that are acting up sorted as soon as possible for you, so you can get back into work with added peace of mind from our explanations of what happened/is happening! Thank you for the review!
Posted 1 year ago
Was very pleased with help from really nice technician under our very stressful situation. He was more than helpful. *****
Helpful Report
Posted 1 year ago
Hi Jeanette! We are so glad to hear that we were able to send out a great tech to help with your stressful situation! We always aim to give the best possible service to our customers and be helpful with their tech! Thank you for the review!
Posted 1 year ago
Very professional and efficient staff who fix all my computer problems. Always reliable and trustworthy. So happy Geeks on Wheels are available when I need them.
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Posted 1 year ago
Hi there Kitty! Being a brand that is trustworthy is so important to us, so hearing that you find us reliable and trustworthy is music to our ears! Thank you so much for the great feedback and we will continue to be available for you when tech troubles arise!
Posted 1 year ago
Fabulous. Thanks so much Jack.
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Posted 1 year ago
Hi there! We will pass your thanks over to Jack! Thank you for the review!
Posted 1 year ago
Many thanks for arranging a Saturday visit and setting up my new phone. I could have not managed to transfer all the data, sync the accounts and save files on my own. Next time again!😊
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Posted 2 years ago
Hi Jenny! We are more than happy to have been able to help arrange a visit for you on Saturday to get your phone up and running! We definitely are happy to help you again if any future tech troubles come up! Thank you for such a wonderful review!
Posted 1 year ago
Great service. Comfortable to have technician in home.
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Posted 2 years ago
Hi there! We are thrilled to hear that you got a great service and that our technician was good in your home! Thank you for the review.
Posted 1 year ago
Our first experience of Geeks on Wheels and we were very impressed. Weonsuk did a great job. He was attentive to our needs, patient with our lack of expertise, simplified our systems, increased system security and gave us a very clear introduction to the use of a new Tablet that he set up for us. Well done, Woensuk. It was a pleasure to have you in our home.
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Posted 2 years ago
Hi Kip! We are glad that you had such a great first experience with us! We certainly agree that Weonsuk is a great technician, but it's great to see what qualities make him such a good tech! Simplifying your tech is important to us to allow everyone to get the most out of their tech, so it's great to read that Weonsuk is doing this! Thank you for the 5-star review!
Posted 1 year ago
I am 80 years old,service excellent, treated really well, not patronised ,clear instructions very patient explaining and illustrating procedures.
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Posted 2 years ago
Hi Diane! We are thrilled to hear that we were able to get you all set up and running with your tech! It's important to us to not judge any of our customers and their knowledge level with tech! We completely understand that tech can be confusing at the best of times! Thank you for the kind words and great review!
Posted 2 years ago
Alex was efficient, clear and punctual. Thanks
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Posted 2 years ago
Hi Maria! We are happy to hear that Alex was a great technician for you! We will let her know you send your thanks! Thank you for the review!
Posted 2 years ago
Great service, highly recommend πŸ™‚
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Posted 2 years ago
Hi Dan! Thank you for the 5 stars and the high recommendations!
Posted 2 years ago
Sam was very professional with a great knowledge of systems. Patient too especially with Go Daddy customer service. A thorough checkup of MacBook Air also.
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Posted 2 years ago
Hi Anna! It's great to hear that Sam was a great asset to you in your appointment! Patience is important with tech, to not only work with the computer but also to go at the speed of our customers (and sometimes customer service calls too) Thank you for the great review, Anna!
Posted 2 years ago
Geeks on Wheels is rated 4.8 based on 7,062 reviews