Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,587 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,587 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Geeks on Wheels:

Geeks on Wheels is a mobile computer support and repair task force. We travel to your home or office to fix troublesome technology and help solve your computer problems.

We have staff based across New Zealand in Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Taupō, Hawke's Bay, New Plymouth, Kapiti Coast, Wellington, Palmerston North, Nelson, Christchurch, Ashburton, Dunedin and Invercargill.

Here at Geeks on Wheels, we have spent over two decades assisting New Zealanders with their IT needs – we take the stress and frustration out of tech repair, malware removal and everything in between, so you can enjoy your laptop, computer, smart TV, Wi-Fi network and other technology, exactly as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that has been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“paul goes beyond helpful he is amazing”

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Posted 5 years ago

HI Elaine. Thanks for the review! Paul will be happy to hear you had such a great experience with him.

Posted 5 years ago

“Excellent, efficient and quick service.”

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Posted 5 years ago

Thanks Betty! Glad to be of service to you.

Posted 5 years ago

“Very helpful thank you. Always friendly and quick to get the job done.”

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Posted 5 years ago

Thanks for the feedback Nina!

Posted 5 years ago

“Second time we have used GOW and both times it was just what we needed. Kevin was very pleasant, helpful and was able to explain things in a way we could understand”

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Posted 5 years ago

Hi Cushla. Thank you for the great feedback! Customer satisfaction is a big driver for us and for Kevin. He will be delighted with your feedback.

Posted 5 years ago

“As a lay person I turned to Geeks after a friend got my printer to print. Both the printer and Laptop are about 3-4months old seldom used but always worked well as expected when used. My friend who is computer savy came and tested, uninstalled /reinstalled had the printer going., After leaving the printed failed again, hence I called Geeks. Tech arrived did tests and worked away in his silent manner/ A few questions asked were not adequately answered. U/L , D/L test were done and I was informed reading were erratic I showed him where the modem was, 8ft up in a cupboard which he replied shouldnt be there and to ring Spark. I stood and watched and waited and it became obvious my internet (Fibre) wasnt strong enough. He readjusted my Mac. We paid him his $130 and he left. I still didnt get an answer why a system that was set up correctly, working without fault, just stopped. I visited Spark, who didnt want to know about my Modem, so I rang location Chorus. Spoke to a tech who was focused on speed tests, I sent him a photo of the modem location. This was Thursday. I told him could I have a service man which he agreed to. Today is Tuesday, so I rang again. He tested and told be speed test ok, couldnt see my problem but will ring in the morning to see about a service man. I am so frustrated at the seeming lack of knowledge. I felt Geeks couldve given me something solid so I could approach bot Spark and Chorus with confidence, but no, just learnt that my printer and lap top are not working !! Sorry ,, its a 2 from me guys.”

Helpful Report

Posted 5 years ago

Hi Brad. It’s disappointing to hear of your frustrations. We are sorry for your experience and thank you so much for bringing this to our attention. Our number one priority is our customer's satisfaction and we certainly appear to have dropped the ball here. It’s important we resolve this and deliver on a better experience next time. I will have a chat to the technician and be making contact with you today to help resolve this issue. If you wish to get in contact with sooner then call 0800424335 and ask to talk to AndyP.

Posted 5 years ago

“While not being able to sort out all my computer issues in the allocated time, Donovan the technician was friendly, efficient and knowledgeable. I would not hesitate to recommend Donovan to anyone.”

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Posted 5 years ago

Thank you Lynne! Donavan will be pleased to hear you enjoyed your appointment with him despite one of the issues not being able to be fixed.

Posted 5 years ago

“At around 18 month intervals we ask Geeks to carry out a check of our computers' systems and performance and have found it very good value for money. Donavan carried out this check today to the high standard that we have found Geeks personnel always provide.”

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Posted 5 years ago

Hi John! Thanks for the great feedback. We are thrilled to hear you have had an ongoing good experience with us. Donavan will be thrilled to hear your kind words. We look forward to the next time we can help you with your technology.

Posted 5 years ago

“Very good advice and pleasant service”

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Posted 5 years ago

Thanks for the feedback Max! We look forward to helping you if you have any future IT problems

Posted 5 years ago

“We changed from having our emails hosted by iSERVE to one hosted by the Geeks. Before with iSERVE we both got about 30 scam emails a day and nothing we did could stop that. Now with the Geeks we get no scam emails. We are so happy. Thank you Geeks”

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Posted 5 years ago

Hi Susan! Thank you for going to the effort of leaving us a great review! We are thrilled that the change of your emails has made your life more relaxed with fewer scam emails to deal with! We’re looking forward to the next time we can help you.

Posted 5 years ago

“Joseph , is great at what does and inspires confidence in his abilities and helpfulness. Joseph is an asset to Geeks on on line . We want to keep using him. Oh great sales guy . Mike Wildash .”

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Posted 5 years ago

Thanks Mike! We’re so pleased you rated Joseph's work. We’ll let him know. We’re looking forward to the next time we can help you.

Posted 5 years ago

“Arrived on time I enjoyed his visit friendly open honest and very comfortable dealing with such a man How lucky the firm is to have such staff, I thank you very much Well presented introduction hand shake i feel fortunate to have the machine fixed Calm clear communication had some trouble with router. Lucky he sold me one. machine all fixed”

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Posted 5 years ago

Hi Francis. We are really grateful for your feedback. Your positive experience reaffirms our focus on customer satisfaction. Yuri prides himself on giving our customers a great experience. Thanks again for taking the time to review our services.

Posted 5 years ago

“Friendly, easy to deal with, couldn’t fix but had a solution”

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Posted 5 years ago

Hi Rachel. Thanks for the feedback. I trust the guys in the workshop should be able to find the right solution for your computer before it is returned to you!

Posted 5 years ago

“Great service”

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Posted 5 years ago

Thank you for the feedback!

Posted 5 years ago

“Bryn was excellent in all ways”

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Posted 5 years ago

Thank you for the lovely feedback for Bryn, Steve!! Great to hear.

Posted 5 years ago

“Efficient and dealt with a variety of issues on the laptop and printer. Pleasant to deal with and good value.”

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Posted 5 years ago

Thanks for the great review!

Posted 5 years ago

“although geeks on wheels were unable to help me. I found them professional and very aproachable. and willing to help me”

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Posted 5 years ago

Hi Maree. We take pride in taking ownership and caring about our customer's experiences and reassure you that this is not our usual standard. Thank you for giving us the opportunity to rectify the situation and letting us know about it in the first place. All the best, BrianC.

Posted 5 years ago

“Extremely happy with the service from the initial online chat to the service provided by Joseph. Very efficient and all problems resolved in a helpful and informative manner. Would highly recommend and will definitely use again. Many thanks Amanda”

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Posted 5 years ago

Hi Amanda. We’re really pleased you had such a great experience. Joseph loves to hear back from his customer thinks he provides exceptional service. Next time you or anyone you know needs tech help we would be pleased to help!

Posted 5 years ago

“ARMON was our guy, he did a brilliant job for us dummies and set everything up perfectly for our understanding,highly recommended.”

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Posted 5 years ago

Armon will be thrilled to hear your kind words, John! He prides himself on giving our customers a great experience and sounds like he achieved this for you. We look forward to the next time we can help you with your technology.

Posted 5 years ago

“Great service, James us professional & friendly, will definitely use the service again Sandy”

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Posted 5 years ago

Great to hear Sandy! Positive reviews are really important to James. We look forward to the next time we can help you with your technology.

Posted 5 years ago

“The thing I liked was the explanations, the why's and wherefores of what my Geek reps doing. Plus the good general advice regarding my laptop.”

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Posted 5 years ago

Hi David. It’s incredibly satisfying to get such great feedback. We work really hard to offer a great customer experience and we pride ourselves on providing good explanations and translations of techy problems. Thanks again for the great review!

Posted 5 years ago

Geeks on Wheels is rated 4.8 based on 7,587 reviews