Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,826 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,826 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels is a mobile computer support and repair task force. We travel to your home or office to fix troublesome technology and help solve your computer problems.

We have staff based across New Zealand in Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Taupō, Hawke's Bay, New Plymouth, Kapiti Coast, Wellington, Palmerston North, Nelson, Christchurch, Ashburton, Dunedin and Invercargill.

Here at Geeks on Wheels, we have spent over two decades assisting New Zealanders with their IT needs – we take the stress and frustration out of tech repair, malware removal and everything in between, so you can enjoy your laptop, computer, smart TV, Wi-Fi network and other technology, exactly as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that has been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 2nd July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ash was extremely and gave me good advice about changing provider for one nz”

Helpful Report

Posted 6 months ago

Thanks for the 5-star rating of Ashvin's recent visit. Awesome to hear that he could provide both assistance and advice, and we hope this helps you get the most out of your tech going forward!

Posted 6 months ago

“Geeks are great at fixing laptops (5 stars) but the wifi troubleshooting service is very average. I was warned in advance that the fault may not be resolved but hoped for more indepth testing for the $200 charge. My tv intermittently freezes and double-takes which I (amateur) read can be high jitter. My ad-hoc wifi measurements show great download speeds but really variable jitter with an average of 38, worst was 168. (Ping ~48.) He said that might be just my laptop (fair enough) but he only tested speed, looked at my current wifi settings and said freezing is normal without ethernet. He did suggest that I could replace my tv or (2 mnth old) dongle and use ethernet but he didn't check the ethernet, even from the remote (satelite) wifi box that the tv would use. A nice enough chap but I am not confident in his approach to spend more $$ on this theory. UPDATE: A second, more experienced, Geek (Ben) has now checked and tuned our wifi / setup. It will take a few days to see if it worked (the fault is so intermittent) but we do know that it has been properly considered and thoroughly investigated. Definitely happier with the quality of the service.”

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Posted 6 months ago

Hi there! Thank you for the feedback we are sorry to hear you've had this experience. Our managers are going to look into this and get in touch with you shortly.

Posted 6 months ago

“Very good service, clear explanations”

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Posted 6 months ago

Hi Pam, thank you for the great feedback and 5-star rating. Happy to hear that you found the service to be good with clear expectations, we look forward to assisting more in the future if needed. Thanks again!

Posted 6 months ago

“Rang Geeks, got James, excellent, explained situation, he understood, made appointment for next day, great service. Next day, lady rang me from Geeks to say technician, Frank, running a bit late, no swear, Frank rang to say on his way, turned up 5 minutes later. Nice guy, explained situation, he got it immediately, set too, pulled out old gear, hooked up new modem, downloaded Deco app to my iPad, set up modem. He was about to go, we noticed light had changed to red, still had time on call, fixed problem, then set up my phone and laptop to new WiFi in the house. Great conversation, great guy, 10/10 for service from Geeks-on-Wheels, thank you guys 👍😊👏”

Helpful Report

Posted 6 months ago

Hi Graeme, thank you for the awesome 5-star review! We're delighted to hear that James and Frank looked after you so well, explained things clearly, and got everything up and running smoothly. We're glad your new Wi-Fi is all up and running now! We’ll pass along your thanks to the team! Thanks for the kind words!

Posted 6 months ago

“Very happy installation of Wi-Fi and transfer of data to a new Mac. Ryan was very knowledgeable and helpful.”

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Posted 6 months ago

Hi John, thank you for the 5-star review! We're stoked that you're very happy with the installation of your Wi-Fi and the data transfer. We're glad Ryan could help you out! Thanks for the kind words!

Posted 6 months ago

“he was polite, helpful, and he successfully fixed my laptop”

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Posted 6 months ago

Hi, thank you for the 5-star review! We're glad that our technician was polite, helpful and able to fix your laptop! Thanks again!

Posted 6 months ago

“Santana did a great job. I'm very happy with his work.”

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Posted 6 months ago

Thank you for the lovely 5-star review! We will be sure to pass on your kind words to Santana.

Posted 6 months ago

“Rob came - so punctual. pleasant, patient and professional. Addressed all our queries! Wow we are impressed by the service.”

Helpful Report

Posted 6 months ago

Hi, thank you for the 5-star review! We're stoked to hear that Rob was punctual, pleasant, patient, professional and able to help you with your tech troubles! Thanks for the kind words, we're glad you're happy with our service!

Posted 6 months ago

“Not much good at giving praises for expert work by Anthony. I appreciate Geeks for allowing me to request Anthony to repair my silly brain with thanks”

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Posted 6 months ago

Hi Dennis, thank you for the 5-star review! We're glad to hear that Anthony was able to help you with your tech troubles! Thanks for the kind words!

Posted 6 months ago

“Justin explained the problem I had on the computer well.. Also he said that DVD remotes are available at the shop but I see you can get apps to do the same, this was not suggested. Also he didnt respond in time for me to purchase a computer through geeks on wheels and in the meantime I arranged my own purchase. I would use geeks on wheels again if the need arose.”

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Posted 6 months ago

Hi, thank you for the 4-star review! We're glad Justin explained the issue clearly! Thanks for your feedback about suggesting alternatives to remotes and about response time. We will aim to improve! We appreciate that you would use us again! Many thanks!

Posted 6 months ago

“Great service from Steven L Got through the list in no time”

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Posted 6 months ago

Hi, thank you for the 5-star review! We're glad that Steven was able to help you with your tech troubles and get through your list! Thanks again!

Posted 6 months ago

“I am so grateful to have Rob , he makes it so easy for me to cope with my iPad. I have a vision problem and often hit wrong keys, which doesn't help. So a big Thankyou Rob😋😋. Lorraine”

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Posted 6 months ago

Hi Lorraine, thank you for the 5-star review! We're thrilled that Rob was able to help you out with your iPad and that you can use it more easily now! Thank you for the kind words, we'll pass them on to Rob!

Posted 6 months ago

“You listened to my problems and everything I needed to know about was well explained. It's fantastic to have everything working and better than before.”

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Posted 6 months ago

Hi, thank you for the 5-star review! We're stoked that we could help you with your tech troubles and explain any details! Thanks for the kind words!

Posted 6 months ago

“A big thankyou to Ben for his services recently. My issues were fixed with ease as I listened and watched him perform his magic - Im very happy. He is a true asset to the team at Geeks on Wheels, well done Ben.”

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Posted 6 months ago

Hi John, thank you for the 5-star rating and kind review of Ben. We will be sure to pass on your lovely words and are stoked to hear that you had such a great experience. Ben is great at what he does and as you said is a real asset to Geeks on Wheels. We look forward to helping in the future!

Posted 6 months ago

“I'm very happy with Weonsuk”

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Posted 6 months ago

Hi Jill, thanks for the 5-star review. We will pass on your kind words to Weonsuk!

Posted 6 months ago

“Brandon was brilliant. He quietly listened to my issues and methodcally resolved each one. He also provided me with an explanation of how to avoid future issues as well as providing tips on useage. He suggested the advantages of jioning the "Geek Club" which I have done. Overall excellent sevcice and value. Many thanks”

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Posted 6 months ago

Hi Bob, wow, that is wonderful feedback, we will be sure to pass on your kind words to Brandon, and we appreciate you taking the time to leave us such a detailed review! We always aim to provide some useful explanations to our customers, enabling them to take control of their tech. It's great to hear that you're part of the Geek Club and we look forward to assisting you going forward!

Posted 6 months ago

“The total experience was excellent. From first making contact, the appointment, the huge knowledge of the technician could not be faulted. Sorted my issue, recommended some additional protection and future service all within a very good price. Very happy camper.”

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Posted 6 months ago

Hi Terry, thank you for taking the time to leave such a detailed and thoughtful review. We are thrilled to hear that every part of the process was excellent and that the issue was resolved. It really makes the team feel satisfied with a job well done when we get to read awesome reviews like this. Thanks again Terry!

Posted 6 months ago

“The geeks always manage to sort out our problems. We appreciate their friendliness and that they do not favour male over female customers. Female customers feel included in discussions.”

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Posted 6 months ago

Hi Digby and Annemarie, thank you for the thoughtful feedback. That's an insightful perspective, which we are so pleased to hear. We always strive to treat every customer equally and with the utmost respect. Thanks again!

Posted 6 months ago

“Excellent response time, expert knowledge; friendly and helpful experts, 5 star service Well worth the money to get your technology up and running fast. Highly recommended.”

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Posted 6 months ago

Hi Bob, thank you for the great feedback and 5-star rating. You've mentioned some really important parts of our service, and it's great to hear that we ticked the box on so many of them. It's always rewarding to read such positive feedback and it's truly appreciated!

Posted 6 months ago

“very good he help me with scan to email. so easy I have struggled with this but now aswesome THANKYOU”

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Posted 6 months ago

Hi there, thank you so much for the 5-star rating and kind feedback. It's great to hear that we were able to assist with scanning your documents to email and we look forward to helping with anything in the future you might need.

Posted 6 months ago

Geeks on Wheels is rated 4.8 based on 7,826 reviews