Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,828 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,828 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels is a mobile computer support and repair task force. We travel to your home or office to fix troublesome technology and help solve your computer problems.

We have staff based across New Zealand in Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Taupō, Hawke's Bay, New Plymouth, Kapiti Coast, Wellington, Palmerston North, Nelson, Christchurch, Ashburton, Dunedin and Invercargill.

Here at Geeks on Wheels, we have spent over two decades assisting New Zealanders with their IT needs – we take the stress and frustration out of tech repair, malware removal and everything in between, so you can enjoy your laptop, computer, smart TV, Wi-Fi network and other technology, exactly as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that has been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 2nd July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shasika was a very pleasant and helpful IT person. He explained everything to us. We were very happy with the service.”

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Posted 3 years ago

Hi Tony! If you're happy, we're happy! Providing a great service is essential to us, and having a good tech force to do that is key! We're so proud to hear that Sashika achieved that for us and was able to be helpful and pleasant! Thank you for the review!

Posted 3 years ago

“Arrived when expected and dealt with tech problems successfully.”

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Posted 3 years ago

Hi Jocelyn! We're thrilled to hear that our tech was able to sort out your tech troubles! Thank you for the review!

Posted 3 years ago

“Where would I be without Geeks? Always so helpful.”

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Posted 3 years ago

Hi Cynthia! We're glad to hear that you always find us helpful! We truly do want to be invaluable to everyone in New Zealand! Thank you!

Posted 3 years ago

“Geeks on Wheels were dealing with a 7 yr-old Apple computer, and an even older iphone and external drive. Vaughan did an approximate 2-hour home visit, foresaw a great loss of data should the computer suddenly die, and installed a new external drive to keep data back up for future transfer to a new computer should that be necessary. His knowledge (and that of my previous Geek Lafi) is absolutely amazing. (NB: My surname in the SUBMIT below is misspelled. Should be FAIERS).”

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Posted 3 years ago

Hi Pauline! We are so happy to hear that Vaughan's visit went well! It's always great to get feedback on how our technician went. Working on old tech is always risky with data if something goes wrong, then it could be gone! So we are very happy to hear Vaughan offered a backup for you. We are glad that you have also had two great experiences with different technicians! Thank you for the review!

Posted 3 years ago

“turned up on time very friendly”

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Posted 3 years ago

Hi Rosalie! Thank you for the feedback and the 5-star review!

Posted 3 years ago

“Excellent and very professional Service. Issues resolved.Would engage again in resolving any subsequent issues.Serviceman who attended was great,obliging, courteous ,and very knowledgeable .A pleasurable if not an inexpensive experience that in required circumstances I would repeat.Well done.”

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Posted 3 years ago

Hi Jan! Thank you so much for such a great in-depth review! We are so proud to hear that you go all your tech troubles resolved and that our technician was able to offer an amazing and professional service whilst being courteous and knowledgable. Thank you again!

Posted 3 years ago

“Extremely knowledgeable, sorted out problem, showed me how to do some things that I didn’t know, very friendly and helpful. Would call them again if needed, very impressed.”

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Posted 3 years ago

Hi Robin! We’re really pleased you had such a great experience. We always aim to fix problems whilst upskilling our customers so that they're more equipped to use their tech. It's great to hear that this happened! Thank you so much for the review!

Posted 3 years ago

“David was a delightful young man, he didn’t laugh at this pc ignorant old lady and fixed all the problems I was having with setting up my new iPad and iPhone, retrieving information I imagined was long gone. I had forgotten to ask him about Protection from ‘malware’? issues,after a Norton debacle… but will contact you sometime soon to set something up. Many thanks again David. Chris Coles.”

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Posted 3 years ago

Hi Chris! We are so happy to hear that David was such a shiny star for you! We always want our techs to understand where each customer is and take them on a journey that suits their needs, because technology can be complicated and so we want to make sure we come to you at your level! We will pass your thanks onto David so he gets recognition for a job well done! Thank you for the review!

Posted 3 years ago

“Our second experience of GOW. Excellent and prompt service. Very happy”

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Posted 3 years ago

Hi Marian! We are happy to hear that you've continued to get great service from us! We will continue to bring you the best tech support around! Thank you!

Posted 3 years ago

“Ashvin was very good and gave us some good advice, will ask for next time.”

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Posted 3 years ago

Hi Peter! We are happy to hear that you enjoyed Ashvin's visit! We always want our techs to be trusted advisors in our customer's houses, and so the fact he's able to offer good advice tells us he is able to do that! Thank you for the review, we will share this with Ashvin!

Posted 3 years ago

“Great job is done by Josh,realy appreciate the work he did for us .”

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Posted 3 years ago

Hi Gary! Thanks for sharing your feedback with Josh. We will let him know you enjoyed the visit!

Posted 3 years ago

“Excellent visit from Josh. He painstakingly went through the various aspects of our computer issues as simply as possible and set us up for trouble-free management of our two computers.”

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Posted 3 years ago

Hi Margaret! We are so happy that Josh could get through all your tech troubles! Josh certainly puts his all into his customer setup to ensure they can use their tech without any stress! Thank you for this wonderful review!

Posted 3 years ago

“Plenty of suitable appointment times available, on-time, cheerful informative service. Great to have computer cleanup and be more informed of how to keep it that way. Thanks for the Gold card discount.”

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Posted 3 years ago

Hi Faye! Thank you for sharing your feedback on our service! We've recently restructured how our bookings work so that we have more appointment times, and we are stoked to hear that it's worked! You're welcome for the Gold Card discount! Thank you for the review.

Posted 3 years ago

“Tom was able to explain clearly the problems I had. He also was able to point out other features. He was very patient with me as new things take me a while now.”

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Posted 3 years ago

Hi Liz! We're so thrilled to hear that Tom was able to help explain all the tech troubles that were coming up for you! Patience with technology is important, and knowing how to go at each person's speed with technology is important to us, so we're happy to hear that Tom was able to do that too! Thank you for the review.

Posted 3 years ago

“These guys are wizards. They explain everything so non computer savy people can understand. Professional and punctual.”

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Posted 3 years ago

Hi Brad! Tech wizards could be an excellent term for our technicians! They definitely know their stuff and can explain it in simple terms that aren't full of jargon! We're proud to hear that you agree! Thank you for the review!

Posted 3 years ago

“Excellent work. Definitely needed assistance for this task.”

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Posted 3 years ago

Hi there! Thank you for sharing your feedback and the 5-star review!

Posted 3 years ago

“Jack was on time, polite and managed to fix an issue other IT specialists couldn't. Very polite & courteous, keeping me informed throughout his tasks. Would definitely recommend Jack to anyone. He deserves a pay rise !!”

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Posted 3 years ago

Hi Jon! It's great to hear such great things about Jack! We always want our technicians to be a trusted advisor for our customers and it sounds like Jack was a star in achieving that! On top of that, being able to fix tech troubles that other technicians weren't able to resolve is great to hear!!! Thank you for sharing your experiences and we will be sure to pass this on to Jack!

Posted 3 years ago

“Very good service today thankyou”

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Posted 3 years ago

Hi there! Thank you for the feedback and 5-star review!

Posted 3 years ago

“Hi , I requested to have extenders added to improve my Spark Wifi service / GOW reckoned easy fix and that I installed DECO units however these failed to work, however I kept losing my internet connection. I requested that Geeks return and reinstall so the system worked correctly however two visits later nothing improved. In fact I had worse Wifi coverage than previously. At the same time I lost connection to Netflix, Spotify and my security cameras. Geeks suggested that I replace the Deco units with another batch but I was so frustrated by this time that I decided to request my money back which was agreed.”

Helpful Report

Posted 3 years ago

Hi Jamie. We're sorry to hear you had this experience. Usually, we have a great track record with Deco's working well for us, but it sounds like you must have had a faulty batch. We're sorry for the stress this experience may have caused as we understand that internet and WiFi coverage is critical in this day and age. Whilst we have already agreed to refund all the decos and jobs if we can help in any further way to improve your experience please give us a call on 0800 424 335 and ask to speak to a manager, as we would love to turn this into a positive experience for you.

Posted 3 years ago

“Always good”

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Posted 3 years ago

Thank you, Ian! We're proud to continue to provide good service to you!

Posted 3 years ago

Geeks on Wheels is rated 4.8 based on 7,828 reviews