Login
Start Free Trial Are you a business?? Click Here

Chapter Reviews

5.0 Rating 3,019 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

Visit Website

Write Your review

Anonymous
Anonymous  // 01/01/2019
Sarah was a great help in patiently meeting me where I'm at in my knowledge of the processes and options, and then filling in the gaps with information that helped me to make the best possible decision for our family.
Helpful Report
Posted 2 months ago
Ms. Davis was very easy to work with and was a great help finding the best health plan for me . I appreciate her and her assistance. Thank you
Helpful Report
Posted 2 months ago
Andrew Kost was very professional and knowledgeable about Medicare and the supplemental products available in our area. Being new to Medicare and the various programs he reassured me and gave many options. Thank you for everything. Cecil Lawrence Porter
Helpful Report
Posted 2 months ago
Ben Gasper of Chapter was thorough, knowledgeable and pleasant. Additionally, Ben was able to explain the ins and outs of all aspects of Medicare with simplicity and precision. We were left not only with expanded knowledge of the process but also with a sense of peace and calm regarding what we thought may be a complex process. With Ben and Chapter in our corner we now know we are in good hands.
Helpful Report
Posted 2 months ago
I was guided to Chapter by Dr. Ed Weir (YouTube) seeking help with finding a Medicare Supplement that best fit my needs. Navigating the many Medicare Supplement plans proved to be overwhelming, but Daniel Cheeseman was an excellent advisor on the available options. He was very knowledgeable, patiently answered all of my questions and concerns, provided options, and assisted me with making the best choice, which I really appreciated. Can't thank you enough Daniel, and thanks to Chapter for providing great support and this much needed service. I highly recommend using them.
Helpful Report
Posted 2 months ago
The person I spoke with was awesome. Knew what she was talking about and found a much better plan for me
Helpful Report
Posted 2 months ago
Excellent service! issues resolved quickly and efficiently! Highly recommend Chapter services! Thanks Bennett you're amazing!
Helpful Report
Posted 2 months ago
Found the perfect plan for me
Helpful Report
Posted 2 months ago
Dave was very friendly and knowledgeable about what I was needing for insurance and I would recommend him to anyone.
Helpful Report
Posted 2 months ago
Doug made the info easy to understand.
Helpful Report
Posted 2 months ago
I retired in Dec '24 and started the process of what I thought would be a straightforward process in signing up for Part B coverage and then Medicare Advantage plan for myself and my wife. Although my wife had Part A coverage for several years, she was covered under my group insurance from employer. My application was processed and completed in a few weeks but wife was delayed and could not find out why from Medicare after many hours of being on hold with them. Finally found out they needed some additional verification and submitted. Then had to wait weeks to get approved. The reason for long winded story was through this entire process, Abe Finfrock provided amazing support and customer service. While we were waiting for approval, he would daily check the status of wife's application status and committed to me as soon as saw the approval he would get her Advantage application processed as quickly as possible. During the approx 8 weeks it took to get my wife approved, Abe would send me regular emails assuring me he was continuing to monitor. On 2/20 he checked and saw the approval had gone through (even before I could see update on Medicare web site) and called me immediately and we finished the application for signing up my wife for Advantage plan. I just want to commend Abe for going above and beyond my expectations and delivering excellent customer service. He committed to making sure he would not stop until my wife and I were taken care of and he followed through on that commitment. My thanks to Abe for his excellent service and he is a real asset for Chapter. Abe and Chapter are highly recommended.
Helpful Report
Posted 3 months ago
I really appreciated speaking with Shannon from Charter! She answered all my questions and was so kind. I was appreciative of her style of making sure I understood all of what we discussed. Thank you Charter and Shannon and Dr. Ed for helping me today.
Helpful Report
Posted 3 months ago
Chapter helped me find and change a plan within Cigna to drastically reduce my prescriptions and make my insulin affordable again However, Cigna could not get the plan correct and simply was refusing to help me Justin borrow with chapter got on the phone with me contacted not only the drug provider to get further information but stayed on the phone with me for over an hour contacting Cigna and making them not just open yet another ticket but to contact directly and override group and corrected the issue on the spot I was fighting this for three weeks. It took him one day. I cannot say enough about chapter and how much they have helped me. I will be recommending them to everyone. I speak to.
Helpful Report
Posted 3 months ago
Toni was very pleasant to work with and she had my best interest at heart with her sweet personality. She’s very professional and knows about a multitude of insurances and found the best one for my personal needs. I would highly recommend her to my family and friends!
Helpful Report
Posted 3 months ago
When I called Chapter for help it was Toni Aldridge who took my call and wow am I glad. She was very kind and patient with me and her work experience and knowledge showed She helped me find the right insurance coverage that is right for me. Thank you so much Toni
Helpful Report
Posted 3 months ago
Working with Rachela has been a breeze. She is extremely knowledgeable and answered all of our questions. Having her fill out the application for our Medigap coverage made it simple and headache free. We are very pleased to have Rachela and the rest of Chapter as a resource as we move through this new phase in our lives. Thank you
Helpful Report
Posted 3 months ago
Mr. Doug Hall was absolutely wonderful to work with. I was repeatedly having difficulties getting everything in place so he could get me set up with health insurance. We talked several times on the phone and he gave me suggestions. Finally, everything was in order and an insurance plan was chosen. Without question Doug deserves a top rating. Thank you Mr. Hall
Helpful Report
Posted 3 months ago
I had a waylaid application. 3 years set aside Mark helped me through the process of kickstaring the stale application and through the whole process. We had success, and got the whole process done. Thankyou! Marky
Helpful Report
Posted 3 months ago
Made Medicare decisions and sign up super easy and painless!
Helpful Report
Posted 3 months ago
Yes all my concerns and questions were addressed and Alexandra rec amended a bit better plan for me personally and I highly recommend Chapter I will be back knowing she was knowledgeable and courteous thanks I appreciate your help
Helpful Report
Posted 3 months ago
Chapter is rated 5.0 based on 3,019 reviews