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Chapter Reviews

5.0 Rating 3,028 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Meet with Spencer Murdock. Very satisfied with our meeting. Spencer was helpful, and came across honest and professional.
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Posted 4 months ago
I was calling a number recommended by Nerd Wallet and got a service called Chapter. I had done some research and I felt I had to do something because the insurance my husband's employer provided was taking such a bite out of his paycheck. Josh Pederson really made a difference. He explained the difference between advantage and supplemental that really helped me evaluate what my priorities really were beyond cost and perks. But he managed to save me money too.
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Posted 4 months ago
Leah was professional, friendly, and knowledgeable from beginning to finish. She asked questions and listened carefully to my needs. She explained each step and continuously checked for any questions I might have and when necessary provided additional information. I would definitely recommend her to friends and family. Thank you for making it painless.
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Posted 4 months ago
Chapter saved me more than $1,000 annual compared to my previous Medicare supplement premium! The Chapter Advisor carefully explained everything too me and took care of making the change without any effort on my part. I am so thankful.
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Posted 4 months ago
After more than 3 weeks and three different agents from Chapter and a lot of my own leg work, I finally got to a place where I will have coverage. Customer service seems good on front end but the delivery and expectations moving past the initial contact was horrible at best. The agents did not explain the processes beyond the initial call nor was there follow-up to make sure I had all the things required to get the policies secured. After two weeks I found out that my Medicare Supplement policy was being held up through no fault of my own. The underwriting agent didn't have his license to sell for the carrier he recommended, thus holding up the entire process. Once that was resolved I had to get the letter(s) of approval and premium costs from the carriers myself. Getting insurance should never be this difficult. If I need a agency to underwrite my policy(s) next open enrollment, it WILL NOT be Chapter
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Posted 4 months ago
Since I started Medicare I have always had advantage plans HMO. This year watching all the info on tv, I thought Medicare Supplement was the way to go. I received a huge bill in January. I called my agent up today January 2 and told that I would like to do a PPO. much more affordable. He said I couldn’t switch. I told him about the time between Jan 1-Mar 1, I could switch if there had any issues. He said I could only switch to a lower cost N plan on my birthday (2-13)So that’s when I called Chapter and talked to Keith. Wow he was SUPER GREAT. Had my Aetna PPO Plan done in 45 minutes. I have always been skeptical of doing insurance over the phone. Like to see the numbers written down so I could look at the comparisons. But Keith so calm and polite. Now I am excited to get my cards and make my appts for Feb. Thank you so much. I know that God was directing me in this directions.‼️ 👍🙏😃 HAPPY NEW YEAR TO ALL OF CHAPTER. Thank you
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Posted 4 months ago
Quality, informative and courteous customer service. Clearly presented options
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Posted 4 months ago
I have used Chapter for my Medicare decisions for 2023 and 2024. I am pleased with the plan I selected with Abrams assistance. I am confident it will meet my needs at the lowest out of pocket costs. Using a Medicare advisor helps narrow the pool of plans so you can make a wise choice. I found the reps to be pleasant, patient with all my questions and knowledgeable
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Posted 4 months ago
Lati helped us get set up with a Medigap Plan G supplement and did a great job. She answered all our questions and waited patiently for us. She always responded right away to any email, text or phone call. I have just recommended her to a friend. Great job Lati!!!
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Posted 4 months ago
So easy and stress free! Jordan answered every question and made this transition to Medicare a great experience!
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Posted 4 months ago
Toni did a wonderful job of explaining and finding right advantage program for me. I have given her number to all my friends and relatives that are on Medicare. She spent several hours working with me as I take specialty medications that are very expensive monthly. She also followed up and found another program for me when Medicare changed some of my benefits. Thanks again Toni for all your help and patience. Look forward to talking to you next year.
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Posted 5 months ago
My financial advisor recommended Chapter and I am glad they did!. I had the privilege of working with Jonathan McKnight. Jonathan has the heart of a teacher, is extremely patient and expertly guided and supported me through the entire process. I can confidently recommend Jonathan and Chapter to help any one in need of Medicare insurance, service and education.
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Posted 5 months ago
Working with Doug made the process of getting on Medicare near effortless. All questions were explained in detail in a way that left me confident in understanding the process. Doug made it clear the he or the team was available with any further questions I may have. Thank you Doug.
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Posted 5 months ago
The Chapter team guided me through the morass of Medicare, its Parts, and Supplement Insurance. The information was consistent regardless of the associate delivering. They provided excellent customer service. I will refer family and friends to them.
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Posted 5 months ago
My Chapter Advisor, Lati Carpenter, was among the most professional, responsive, informative, personable, and helpful individuals I've had the pleasure of working with. An excellent and patient listerner - she acted more as a colleague with her particular area of expertise helping us to get to the best outcome under my particular circumstances.
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Posted 5 months ago
Melanie Gross helped me pick out a plan that is perfect for me. She answered all my questions and found me a plan that I am happy with. I no longer have to be stressed out about having insurance on January 1, 2025.
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Posted 5 months ago
Good Afternoon, All I can say is remember this name Rachel Miller oh and the other were amazing as well, OMG she went above and beyond to get me set up correctly, follow through was above anything I have experienced. I truly feel safe and I have been with them since 2023, so was a little worried about wanting to change somethings this year, but the attention and help was everything and more than I could have asked for. Thank you!
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Posted 5 months ago
Cathy was such a good help in answering questions through the whole time of looking for a new plan. She was very friendly and so appreciated her.
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Posted 5 months ago
I'm so glad I found out about Chapter on Dr. Ed's YouTube channel. Chapter's Daniel Cheeseman made the Medicare application very easy. He explained how the Medicare process works and helped me choose the right plan for me. Thank you, Daniel, for your guidance, expertise, patience and for the birthday and holiday wishes. Wishing Daniel and everyone at Chapter a great holiday season.
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Posted 5 months ago
Lorri Hatfield did great work.
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Posted 5 months ago
Chapter is rated 5.0 based on 3,028 reviews