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Chapter Reviews

5.0 Rating 3,025 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
My advisor Melanie Gross was more than outstanding. I was retiring. coming off my company plan, going on to Medicare and moving to another state all at the same time. In addition, my wife has several health issues which require special medications. Melanie was thorough in her research, very clear and concise in explaining our options and her recommendations and excellent in her follow up. There was no way I could have handled this without her. She was fantastic and we are so thankful she became our advisor
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Posted 4 months ago
Noah provided detailed explanation and assistance on the different process in enrolling in the plans that i needed to enroll in. In addition he followed up to ensure that i was enrolled.
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Posted 4 months ago
It was a pleasure to work with Lati Carpenter. She was knowledgeable, helpful, personable, and professional. She carefully explained the Medicare process, timing, and the available options. We had a great experience. I highly recommend Lati and Chapter to anyone seeking Medicare guidance.
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Posted 4 months ago
There are not enough stars to rate Jaclyn Green. She went far above and beyond in helping me with my mothers Medicare needs. If Chapter has more employees like Jaclyn, I could not recommend them high enough in helping you with your Medicare decisions.
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Posted 4 months ago
Great experience working with Chapter. They listened to my concerns and questions and helped me decide the best coverage for my needs. Highly recommend them!
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Posted 4 months ago
Had an informative chat with the representative who answered all my questions. Was courteous and walked me through the entire procedure with professionalism. Have no complaints at all. Wish everyone was as easy to work with.
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Posted 4 months ago
Jaclyn Green was amazing! She patiently walked me through the process and answered all questions i had. Jaclyn was knowledgeable about the process and al questions I asked. I definitely recommend her for other people to weed through the complex process of applying for Medicare.
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Posted 4 months ago
Matt was extremely helpful & knowledgeable. He walked us through our options & guided us in the decision making process.
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Posted 4 months ago
Kayla was wonderful to work with. She did an excellent job explaining our options and was incredibly helpful in finding the best plan for me. I will definitely be recommending her to friends.
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Posted 4 months ago
Tyler did a great job explaining and navigating the different insurance options. He was always very helpful, attentive and professional!
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Posted 4 months ago
For years I have been confused on what Medicare is all about. It seems I could never get an "unbiased" representative that just explained the basics. I saw a phone number on t.v. that seemed to be a number to call to get answers to generic questions. And it did just that!!! I feel so fortunate to have gotten a Medicare Advisor by the name of Melanie. She was personable, informative, unbiased and pleasant to talk to....plus giving her personal phone number in order for me to get back with her directly. This is unheard of in this day and time....to be able to call them back directly. Chapter has an exceptional Representative in Melanie. Thanks Melanie and your Chapter for providing information that is understandable!
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Posted 4 months ago
Excellent customer service. Made everything easy to follow. Great personality of Venus Hernandez, really enjoyed talking with her. She's polite, kind, personable, outgoing, and I could hear her smile coming through the phone. What a great experience
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Posted 4 months ago
This was amazing! It is really worthwhile to call and see what options are available . So glad I called .
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Posted 4 months ago
Leah was very helpful and a pleasure to deal with ..!
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Posted 4 months ago
Doug Hall was very helpful ,informative and polite.
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Posted 4 months ago
Just want to say that James did an outstanding job of breaking down a complicated process and being fully prepared by the time we got together so that it all flowed easily and quickly. He instructed me how to make the process go easily by telling me exactly what I needed to send him so he could customize our time together. Really can't say enough about how professional and easy switching from my former healthcare insurer that couldn't get a contract settlement with one of my primary healthcare providers was.
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Posted 4 months ago
John Brooks Jr was very helpful and explained every detail to me. I will definitely recommend Chapter to anyone who is confused about Medicare.
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Posted 4 months ago
Meet with Spencer Murdock. Very satisfied with our meeting. Spencer was helpful, and came across honest and professional.
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Posted 4 months ago
I was calling a number recommended by Nerd Wallet and got a service called Chapter. I had done some research and I felt I had to do something because the insurance my husband's employer provided was taking such a bite out of his paycheck. Josh Pederson really made a difference. He explained the difference between advantage and supplemental that really helped me evaluate what my priorities really were beyond cost and perks. But he managed to save me money too.
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Posted 4 months ago
Leah was professional, friendly, and knowledgeable from beginning to finish. She asked questions and listened carefully to my needs. She explained each step and continuously checked for any questions I might have and when necessary provided additional information. I would definitely recommend her to friends and family. Thank you for making it painless.
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Posted 4 months ago
Chapter is rated 5.0 based on 3,025 reviews