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Chapter Reviews

5.0 Rating 3,111 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
what a relief to have chapter help me wade through all the dozens of plans for medicare and choose the best one for me. as someone who spends literally thousands of dollars/year of my own money on medication, it's particularly reassuring to have their help in choosing a prescrption plan.
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Posted 1 year ago
Mark was patient and listened to my concerns first. He then helped me make a plan and now I feel at ease knowing that plan is in place. He assured me He will reach out to me at each stage of the process. Thank you Mark Morrissey....
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Posted 1 year ago
Hollie Leclaire and Venus Hernandez did an outstanding job in securing the medical supplement plan that fit my needs like a glove. I am so happy that I have the option to use my plan nationwide and even abroad. In my book these two ladies are superheroes in navigating the maze of medicare and getting me a supplement plan that good in price, value and flexibility.
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Posted 1 year ago
Excellent Insurance advisory company. Extremely knowledgeable about the ins and out of Medicare. I have been with them since last November. Last year as well as this week Ari Parker made it easy to select the right plan as well as doing all the proper sign up procedures. I was having an issue with one of my bloodtest being covered from last year and Sara Parry followed through with my insurance company to fruition to get the problem solved . She did this with the same determination as Louis Litt from "Suits " except she is much , much nicer. Again , a very efficient competent responsive company with friendly knowledgeable staff. I will recommend them to my patients .
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Posted 1 year ago
I joke that Chapter have saved me from jumping off the roof when trying to decide on the plans each year (my 4th). Cathy, my representative took the time to search and explain the differences and found the one that gave me the most BENIFITS for my interests, very personal service. Saved me hours and made my choice easy. I couldn’t be more enthusiastic about the service they offer.
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Posted 1 year ago
James Johnson is excellent! He provided answers to our questions and thoroughly explained all of the options available to us. Further, he was timely and courteous and provided all of the details needed to make the transition from our current plans. Finally, James described the process completely, making sure we understood the process from beginning to end. James Johnson is an asset to Charter as your representative. We will gladly recommend him to others as a trustworthy professional. Thank you for everything you did for us!!!
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Posted 1 year ago
Stephanie Drago was outstanding. She thoroughly explained all my alternatives and answered all my questions. She covered the costs of,all my meds and When I decided what I wanted, Stephanie led me through the steps to apply and fill out the forms. I was prepared to stay with my current coverage but she helped me see I had better choices. I totally recommend her.
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Posted 1 year ago
Venus Hernandez was absolutely magnificent in getting me signed up with a supplemental medicare plan. The price was great and the service was amazing. She was thoughtful, thorough, patient and totally understanding as to my wants and needs for lifelong health insurance. Venus is simply the best.
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Posted 1 year ago
I called for information as my provider is no longer accepting the Advantage plan and I'm overwhelmed by the choices i get in the mail. My Mercer advisor referred me to Chapter. They provided me with the the pros and cons of various alternatives, completed the application and moved the process along ten times faster than I thought possible. Lindsey was patient with me and I finished the call feeling confident in my decision and future in healthcare.
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Posted 1 year ago
Anna was very professional, knowledgeable, and friendly. She easily referred me to a plan that fit my needs but did not advocate for benefits that I did not need. The process was simple and took very little time. I am very pleased and will recommend Chapter to family and friends.
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Posted 1 year ago
Jacob the representative at Chapter was helpful and thorough. I was very pleased with the quick response.
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Posted 1 year ago
Noreen found a great plan that will be saving me a lot of money and provides great coverage. Thanks
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Posted 1 year ago
Ana was fantastic, helping me for several months while we waited for plans to catch up with my needs ! Ana helped me easily understand all the twists and turns of the insurance process in conjunction with Medicare regulations, the entire process dependent on my “Specialty” prescription coverage, or lack thereof. I became anxious at times with my lack of knowledge regarding insurance/Medicare, and Ana patiently explained everything to me. Yes, Ana was patient, knowledgeable, and stayed with me as much as needed to help me through the entire insurance/Medicare application process.
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Posted 1 year ago
Michael provided really good info that helped us choose the right Medicare plan.
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Posted 1 year ago
I had already talked to an advisor from another source, and thought I had found the best plan for me. But Mark compared that plan with several others, and found a better one for me. He was thorough and patient and knowledgeable.
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Posted 1 year ago
The depth of information that was presented was very helpful. The plans are vast in their options but Jill made quick work of the task
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Posted 1 year ago
Lindsey Klun, was very helpful and walked me through the whole process good job.
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Posted 1 year ago
I contacted Chapter because I felt overwhelmed by all the different plans and gaps involved with Medicare. Jacob was not only very knowledgeable but patient and understanding of the different needs my husband and I had with medical and prescription issues. When we finished I felt as if a great weight had been lifted from my shoulders. Thank you Jacob for the great service you provided.
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Posted 1 year ago
A welcome relief to have someone unbiased to look at the true best plan for you. Knowledgeable and professional! Will use company again without hesitation!
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Posted 1 year ago
My experience with Chapter (Seth) was excellent. He listened to my requirements, answered questions and provided input discussing the pros and cons of the plans based on my needs. I never felt rushed to make a decision and the fact that he was an independent agent and could represent multiple companies makes me believe we selected the best plan.
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Posted 1 year ago
Chapter is rated 5.0 based on 3,111 reviews