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Chapter Reviews

5.0 Rating 3,111 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
My experience with Lottie was very positive. She is professional, knowledgeable and relates well to her clients. I would recommend Lottie without any reservations.
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Posted 1 year ago
It was a pleasure working with Spencer. He was knowledgeable, professional and patient while comparing and contrasting the plan differences. Most importantly, he found a plan for my mother that provides 80% coverage for a Tier 3 prescription not covered under her current plan. Better yet, the plan is comparable in price to her current plan so the experience has been a win win. I highly recommend Chapter.
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Posted 1 year ago
Jacob’s was so helpful and knowledgeable. Great service
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Posted 1 year ago
Sara in KC,a customer advocate saved me $400 by finding a less expensive drug plan with same or better coverage. Well done Sara! Joe
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Posted 1 year ago
Brian did a great job getting me a better medicare program for 2024. Prescriptions were the most important thing to me. He was very helpful and complete i describing my new plan. I will recommend Chapter to all my friends looking for a new plan.
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Posted 1 year ago
Chapters looked at my options and guided me through a significant plan change. They helped every step of the way including completing the digital form. They are the best!!
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Posted 1 year ago
Noah walked us through Medicare supplemental and drug plans and we’re all set to go. So much easier to have someone who has the expertise to educate and guide us to the best plans that fit “us”.
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Posted 1 year ago
Danielle m was fantastic she went above and beyond like no one ever has to work on getting me what i need for my glucose she called for 2 weeks at least my dr and cvs to get what my plan b covered but it ended up i had to be on insulin to get it .I can not thank danielle m enough for her help she is definitely a keeper we need more people like her.I think its raise time!Thank you again Danielle m.We had contact by text
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Posted 1 year ago
Everyone I spoke with at Chapter was professional and informative, but Colby, in particular, handled my applications for new coverage and explained every aspect of the process to give me a thorough understanding of the issues. It would be virtually impossible for me to research and to select the best possible plans all by myself, so the service that Chapter provides is invaluable. i highly recommend them to anyone looking to find the best insurance coverage available at reasonable prices.
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Posted 1 year ago
Daniel did a great job helping me find the best plan for my needs
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Posted 1 year ago
My experience with Eugene was the best! He was very thorough in explaining all the different plans and benefits to me. He made sure that my drs and medicine would be covered and looked up each medicine individually. Patient and kind, I appreciated his help and knowledge of what I needed. I definitely had a great experience! Thank you Eugene!
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Posted 1 year ago
Spencer was kind, knowledgeable and respectful of my time, particular needs and desires. I utilized my local senior services the last time I chose a new Medicare Advantage plan, and they were fine, but Spencer and Chapter were pretty great: I got a better plan I think, and I’m happy about that!
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Posted 1 year ago
Ari Parker and Jacob Aubuchon were both excellent in explaining the options available within the Medicare offerings. Key to me was their fluency with the material and their ability to explain in clear simple to understand language. Their patience and excellent listening skills were a refreshing change and what stood to differentiate them from the "other" Medicare suppliers. They both are strong representatives of "askchapter". Thank you. Lyn Frates
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Posted 1 year ago
When I received letters from Medicare, United Healthcare, and my former employer that my AARP Medicare Advantage was being closed/discontinued, I felt lost. Recommended websites turned out to be confusing, and the responsibility of choosing a plan felt like a huge burden. I talked with several agents, who put me on hold so often, I found it hard to trust the answers they provided. By chance I got a call from Jacob Taylor with Chapter. From the start of the conversation I was getting clearly stated information, and he was clearly adept at researching specific information. With his help I decided with confidence on a health plan and drug coverage. Even outstanding advisors like Jacob need good tools, and Chapter must be a leader in providing those.
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Posted 1 year ago
Originally Brock Engle called, set an appointment with Ari Parker. I just got off the phone with Ari....he is truly committed to helping people. Appreciate your help. Thank you.
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Posted 1 year ago
Alex Williams at Chapter "threw me a line" and helped me out of that quagmire known as Medicare/Advantage Plans. His knowledge and patience proved to be exceptional while assisting me in selecting just the right plan for me. He allowed me all the time I needed to feel comfortable with the decision I made regarding the plan I had chosen. Alex went way above my expectations in comparing plans, coverage, benefits and costs. He made the enrollment process efficiently simple once I finally made up my mind. I am a very picky person. So, if you too, feel like I did - stuck trudging thru the quagmire of questions known as Medicare/Advantage, HMOs vs PPOs, benefits, available plans, costs, co-pays, deductibles, etc. etc. etc., I urge you to contact Alex @ Chapter. He is very personable, knowledgeable and dedicated to assisting you in choosing the correct plan for you too. I couldn't be happier. A big thank you to Alex and Chapter.
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Posted 1 year ago
Great calls with Jill C -- professional, friendly, informative and helpful!
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Posted 1 year ago
My first call regarding Medicare as I am still a year away. Caroline J. was sooo wonderful! Patient and answered all my very numerous questions even knowing I am a year away from age to apply. Found Chapter through Nerd Wallet and absolutely Caroline has one my future businesses and will be referring all my friends as well! Great experience with levity on a Friday afternoon... she said she loves working there so that means it must be a great company and she made it so simple! Thanks!!
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Posted 1 year ago
Michael was patient, efficient, informative, and was able to answer all of my questions... impressive. I would recommend him to anyone and may have my husband contact him for Medicare plans advise.
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Posted 1 year ago
Had the pleasure of working with Katelyn to navigate the complicated initial sign up and decision making for Medicare. Her expertise and patience were fantastic and helped expedite the entire process. We are so happy we found Chapter!
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Posted 1 year ago
Chapter is rated 5.0 based on 3,111 reviews