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Chapter Reviews

4.9 Rating 5,034 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Shield Garrett of Chapter was simply magnificent. I was not the usual applicant. She was supportive. Knowledgeable and professional. Chapter has my gratitude
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Posted 1 month ago
I had a wonderful experience working with Jono McKnight. He was very knowledgeable and made the entire process much easier!
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Posted 1 month ago
I called this morning and was connected with Mr. Tom Fehr. This was my second year being enrolled in Medicare. Very little education on all of the different choices. Mr. Fehr, was patient, professional and courteous to my needs. Fully explained and asked what was important to me. A decision was made and I’m happy about the choice and grateful Mr. Fehr was the representative. Doris Vasrani
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Posted 1 month ago
It was a delight to work with Kai Smalls to find new coverage. My insurance company discontinued offering my Advantage Plan in NH. In less than half an hour, Kai found and signed me up for an A+ carrier with one of the lowest prices available. He even found a $30/mo discount since I don’t live alone. I was sure this process was going to take hours — even days. I couldn’t be happier with this service. Thank you, Consumer Reports, for recommending Chapter.
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Posted 1 month ago
My EXSPEARIANCE of explaining every thing was very understandable
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Posted 1 month ago
I initially contacted Chapter's message line and received a call back within the same day. My agent, Cordell addressed all my questions, gathered personal information and recommended an appropriate plan for me. I appreciate the professional and knowledgeable service that Chapter provides. I will continue to do business with Chapter.
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Posted 1 month ago
Bennett Osborne was amazing! So patient and well informed. He answered all of my questions. So thankful to have heard about Chapter. Recommendation… Call 1st thing in the morning, otherwise the wait time is crazy!
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Posted 1 month ago
I the rush to get assistance for my first time Medicare Advantage Plan, Chapter was recommended and though the wait is long I was able to get through and be helped by Vison Castanza, who was hugely helpful checking plans where I could keep my current practitioners. Grateful for Chapter and Vison's very thoughtful help!
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Posted 1 month ago
Had a call with Noah Wilson. He seemed very impatient, arogant & rude. Did not explain well. I ended the call as he was not helping at all. Spoke with at least three other reps from different sources later and had a much better experience.
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Posted 1 month ago
Lati Carpenters patience and abundant knowledge made my first foray into Medicare a pleasant experience. She helped me tailor a plan that made me comfortable with the premiums and secure in the plan that we ultimately chose.
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Posted 1 month ago
Courtney Caputo was wonderful. She looked at all of the options for me so that I could make an informed decision. I greatly appreciate her patience and understanding of my situation. I want her to be my medicare representative every year! She was wonderful!
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Posted 1 month ago
In a world where we need true and good advice, Mr. Daniel Cheeseman and Chapter provides this. Daniel is top notch, friendly, professional and funny. A joy to work with. He saved me an incredible amount of money and I am very grateful. I respect Daniel and his chosen profession. There must be little angels flying around in the Chapter offices. Continue to help people like me, Daniel. Thank you, Shelley Marie
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Posted 1 month ago
I had little time left to revise my annual Medicare HMO and then found Richard Brutka, a licensed agent at Chapter.com. He was on top of all the plans, explained things clearly and efficiently got me set up with a better plan for next year. This turned out to be a painless procedure that I had dreaded needlessly.
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Posted 1 month ago
This review will fall short in truly expressing my gratitude for an incredible Chapter representative, Jason Kim. Jason’s patience, knowledge, expertise, dedication assisting me, and final securing of a new plan for the coming year, will go down in my book as a Godsend. Being a lower income senior, with daily financial struggles, this plan will help me greatly. The pricing, coverage, and the fact I now have a great team of experienced professionals available to me as a Chapter member, has brought needed peace into my life. If anyone needs help navigating through Medicare’s maze of benefits you’ve landed in the right place. Thank you Jason and Chapter for your help and kindness.
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Posted 1 month ago
Richard Brutka helped us so much with picking our Medicare Part D coverage. He was knowledgeable, kind, friendly, informative. He could’ve sold us some oceanfront property in Arizona! Haha! Seriously, he was a gem and you all are lucky to have him.
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Posted 1 month ago
Oh my goodness I’m so happy with my new healthplan chapter helped me out. I know I waited the last minute because I just didn’t know what to do but I kept watching the videos Dr. Ed weir PhD so I decided to call chapter and they helped me. I’m so happy I call. Thank you chapter.
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Posted 1 month ago
Our rep Shannon Davis was awesome! She answered all questions correctly concisely and handed us all the information we needed to make an educated and informed decision. Shannon cared about us getting everything we needed and did it in a sincere and friendly manner. No rushing even at the late hour. We will definitely recommend Chapter to anyone looking for Medicare Advantage programs, especially directing them to Shannon. Great doing business with you.
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Posted 1 month ago
Ethan was my Agent and was Thee Most Professional & Kind Representative Your Company could Ever Ask For ! His Information that we didn't know about he shared & was Such A Huge Relief During the Whole Precess. We feel he Deserves a Raise. Sincerely, Judy & Brian
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Posted 1 month ago
Preston and Chapter were my Christmas Miracles. I can only say thank you from the bottom of my heart!!
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Posted 1 month ago
Jason K. patiently walked me through all the Medicare hoops and answered my many questions, guiding me without pressuring me. I'm very grateful!
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Posted 1 month ago
Chapter is rated 4.9 based on 5,034 reviews