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Chapter Reviews

5.0 Rating 2,951 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Tony reached out to me to help me with my Medicare insurance and was very patient, helpful, and knowledgeable. We still have some work to do, and I look forward to finalizing everything with her.
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Posted 1 month ago
Venus gave me a very detailed explanation of what I can get. She was accommodating to my limitations. She's a Godsend. Very much appreciated. Thank you very much.
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Posted 1 month ago
If only I could give Melanie more stars! She was so patient and helpful. She found that my husband had an Advantage Plan that was not needed and got me all set to start Medicare next month on my 65th birthday. A tremendous weight has been lifted off our shoulders! Melanie is exactly the type of person who should be helping people like us, at this time in our lives, to get the benefits we need and want.
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Posted 1 month ago
I was satisfied with the representative in processing the UHC Dual Complete PPO application to completion & got the best benefits with that plan … Regards 😊
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Posted 1 month ago
I am very thankful that the person whom I spoke to Ms Sidney was so helpful in helping me with what I was searching for , I am not savvy in computers and she helped me through the process, now I am just waiting to hear from my future insurance company. Once again Thank you.
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Posted 1 month ago
The process of choosing and applying for Medicare was very clear and easy with Chapter.
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Posted 1 month ago
Jake took all the time needed to answer every question I had. He made sure I knew every important detail about the new plan, and how it was different, and better, than the old one. I would highly recommend them!
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Posted 1 month ago
Jaclyn was absolutely fantastic! Since we had no idea how Medicare worked, she took time to explain the process. She guided us through the Medicare supplement enrollment process with expertise and patience. She answered all of our questions, whether about HSA contributions, eligible HSA distributions, or coverage details. Her guidance made the experience smooth and effortless. We will definitely be recommending both Jaclyn and Chapter!
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Posted 1 month ago
Knowledgeable and knows all options. Extremely easy to sign up to the plans. Returned calls promptly and followed up on all questions. Highly recommended. James Dunlap was my Chapter representative.
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Posted 1 month ago
IT REALLY TOOK FOREVER TO GET MY MEDICARE GOING AND TONI WAS SO PATIENT WITH ME THROUGH IT ALL AND NEVER GAVE UP ON ME. SHE WAS CHEERFUL AND ENCOURAGING AND WENT THROUGH ALL THE PLANS SHE THOUGHT WOULD BE BEST FOR ME. WE FINALLY AGREED ON THE ONE AND I'M HAPPY WITH THE ONE I PICKED. THERE WAS NEVER ANY PRESSURE AND SHE REALLY LISTENED TO MY CONCERNS. THANK YOU TONI!
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Posted 1 month ago
I cannot say enough about how patient, helpful, and courteous our Medicare advisor Bennett O was. He took a tremendous amount of time and was very helpful with all of our questions, walking through all the forms we had to fill out and what we need to do for the next steps as we begin Medicare coverage.
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Posted 1 month ago
Alexandra was awesome at explaining everything to me so that I understood it. She was very patient and kind. She knew her stuff very well. I would give her 110 stars.
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Posted 1 month ago
I needed to evaluate the medicare plan that I currently was on so I decided to make the call to Chapter. My wife and I were pleasantly greeted by Shannon Davis and she was very happy to explain the specifics and my options. We were so pleased with the care and concern and the professionalism that Shannon provided. She answered all of our questions and concerns, even went through all of my prescriptions and physicians, to reassure me that I would still receive the same benefits and some were even better than before. If you are ever in question about calling Chapter, even if it is just to receive information, please do not hesitate to make the call.
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Posted 1 month ago
Very helpful and knowledgeable about everything to do with Medicare health plans and which plans are best for you.
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Posted 1 month ago
Professional, Knowledgeable, Well discipline in trade matters and communication skills. Thank you for your most excellent work.
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Posted 1 month ago
We had a great experience with Jilly Silvers. She was knowledgeable, polite, and willing to explain things in a way that was easy to understand. She offered suggestions that made sense and worked well. I would recommend her to anyone that wants to find solutions and answers to questions about how to navigate Medicare. I have called since our original inquiry and she has not hesitated to help or return my calls promptly. Wonderful experience. Thank you.
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Posted 1 month ago
My consultant was excellent in her field. Tonie was very knowledgeable and caring in caring for our needs. She was very patient and courteous. We enjoyed our experience of entering the world of Medicare. Please keep her she's an asset to the company.
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Posted 1 month ago
Tonie has the superior type of customer service that most companies would die for. She is the consummate expert in her field and both Cathy and I are super blessed to have Ms. Tonight ad our expert consultant. We will tell all our friends and family members to connect with her.
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Posted 1 month ago
My Chapter experience was excellent. My advisor was well educated on all Medicare components and add ons, facile with Chapter's tools, communicated clearly and professionally, and helped me easily initiate the enrollment process on my desired timeline.
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Posted 1 month ago
Very helpful
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Posted 1 month ago
Chapter is rated 5.0 based on 2,951 reviews