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Chapter Reviews

5.0 Rating 2,933 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
My experience with Chapter has been fantastic. My representative Carlos gave much clarity to all the Medicare confusion and noise. His patience and willingness to answer all my questions gives me a peace about getting applied for this next chapter in my life. Thank you!!!
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Posted 2 weeks ago
Shannon Davis is an excellent advisor for Chapter. I knew nothing about Medicare and she explained everything so simply and thoroughly that after I finished my consultation, I was feeling so confident and well-informed that I was able to explain it all to my relative and now she’s also ready to enroll! Shannon was patient, caring, and so knowledgeable. I felt she had my best interests at heart and went the distance to find the most compatible plan serving my particular needs. Because of Shannon’s expertise and exceptional service, I am so impressed with Chapter and will be referring this organization to my family, friends, and associates. Thank you for everything and I will be following up with your Member Success team!
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Posted 2 weeks ago
I called even tho I honestly didnt want to, I was hearing so many bad things about medicare , however i talked to a man name Daniel Cheeseman. Let me tell you he was very patient and calmed my nerves. He went through all my stupid questions and was so polite throughout the enrollment. I am so thankful to get him on the phone, and hope next year my husband receives the help he needs by also talking to Daniel. Honestly he was the best, and answered every question I threw at him with so much knowledge. This man was 100%.
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Posted 2 weeks ago
Chapter has been very easy to work with through the whole process of getting my Medicare started, set up and has answered my questions completely. Doug and the whole team are very knowledgeable. Thank you for helping me!
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Posted 2 weeks ago
I was so pleased with the time and care from Shannon Davis. She so helpful and knowlegable. A real pleasure to do business.
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Posted 2 weeks ago
I live in New York and on Disability plus will be new to Medicare. The New York State info provided was too generic to sift through. Chapter’s Venus was outstanding in finding the right Medicare Medigap Supplemental insurance that fit my specific healthcare needs and Venus filled out the complex under 65 years old healthcare provider’s application with me. Chapter’s Ariel found the right unique prescription drug plan (Part D) that matched my needs. Ariel & Venus provided elite customer service and now I feel like I am part of a Medicare Information Team! ! I highly recommend Chapter to any new Medicare individuals. Thank You Ariel & Venus!!
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Posted 2 weeks ago
Bennett was very informative, patient, respectful and professional. Easiest and most efficient change of medical insurance service I’ve had in 20 years!
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Posted 2 weeks ago
Doug Hall, very knowledgeable and very patience with my Mom. She is very hard to please.
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Posted 3 weeks ago
The representative from Chapter, Jim Johnson was fabulous. He explained everything clearly and patiently answered all of my questions. Overall, a five stat plus experience.
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Posted 3 weeks ago
I had the pleasure of working with Shannon for my Medicare insurance needs, and I was impressed by her professionalism and expertise. She made the process simple and straightforward, explaining all my options thoroughly and ensuring I understood every step. Shannon genuinely cared about finding the best plan for me, tailoring her recommendations to suit my needs. Shannon is an excellent choice if you’re looking for knowledgeable and dependable guidance for Medicare insurance. Her dedication and clear communication made all the difference, and I’m grateful for her support.
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Posted 3 weeks ago
Dealing with Chapter is absolutely amazing! Alexandra helped me every step signing me up for my supplemental health insurance, she is wonderful! Also thank you Steve for helping me with part D. He is wonderful, helped me find the best policy! If I could give Chapter a 10* rating I would do so! I highly recommend Chapter to everyone! Thank you so much, I truly appreciate both of you!
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Posted 3 weeks ago
Thank you to Tony Aldridge who was so helpful and made the process so smooth and easy.Great service
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Posted 3 weeks ago
Oh my goodness. Daniel Cheeseman helped me enroll with the best program for me.He took time to answer questions. He is very knowledgeable. Thankyou again Daniel, I am so glad I called Chapter.
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Posted 3 weeks ago
I was privileged to talk with William Dean about my medicare plan yesterday. I had problems getting part d set up when talking to someone from Medicare on the phone. William helped me find a plan that had all of my doctors and medicine.. He was very patient and helpful. He is such an easy person to talk to and understand! If all of your representatives are as nice and helpful then you have a wonderful crew of people.. Thank you Mr Dean 💓
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Posted 3 weeks ago
I am so thankful for the folks at Chapter. Getting more benefits and saving a little bit of money is always a blessing. Very thorough and polite and concerned with meeting. All of my medical needs. I've been dealing with insurance companies for quite a few years, and these people are real helpful And professional.
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Posted 3 weeks ago
My guy was awesome! I was so confused and he helped clear everything up completely. I don't know why my stuff got all changed but he got me back on track! Thank you so much! Nice to know there is someone out there who can help! I'm so happy!
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Posted 3 weeks ago
Jessica Boeggeman helped me navigate the stressful medicare process with ease . She was extremely professional , honest and thorough . She patiently explained the different choices and guided me to the best choice for me . She also took extra care to make sure I got enrolled in the drug program so I wouldn’t be penalized . In all it was a very positive experience and I feel confident that I have the best health plan for me . I will be reccomending her to my medicare age friends !
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Posted 3 weeks ago
Ms. Jessica B. Was very helpful in navigating the various plans. She ask questions and gave me options as to which ones would work best for my individual needs.
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Posted 3 weeks ago
Derrick was absolutely the best today during my phone call with him. He was patient, kind and understanding. He helped me in so many ways I can’t begin to explain! Thank you so much Chapter!
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Posted 3 weeks ago
Bennett was very knowledgeable and helpful to me at what can be a stressful time in life. I am hopeful that together, we developed a plan that suits my needs and is cost-effective. I am especially grateful for Bennett's availability, both by e-mail and phone... not just today, but going forward.
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Posted 3 weeks ago
Chapter is rated 5.0 based on 2,933 reviews