Chapter Reviews

5.0 Rating 1,483 Reviews
99 %
of reviewers recommend Chapter

About Chapter:

Chapter provides the best Medicare guidance in America by breaking down barriers to information, training best-in-class Advisors, and maintaining continuous community & support.

Other advisors only recommend plans from insurance companies that pay them. Chapter’s technology enables its Advisors to search every plan from every carrier at unprecedented levels of detail—to ensure we provide the best recommendation every time.

Every Chapter Advisor is trained to use our proven 3 Ps Method to review each Medicare beneficiary’s providers, prescriptions, and priorities—ensuring that every client receives the high-quality healthcare they need and deserve at the best value.

We never stop being there for our members and provide continuous community & support to ensure no one’s ever left alone in this exciting chapter of life!

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Anonymous
Anonymous  // 01/01/2019
Jonathan provided outstanding assistance and information regarding both drug plan for Medicare and supplement plan. He is an enjoyable, bright and caring individual which reflects well on the company. I look forward to engaging with him in the near future regarding plan changes. He not only provided information for me personally, but also professionally, as I am a physician. Thank you so much.
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Posted 1 month ago
Ms. LaTiera Carpenter was amazingly helpful in getting Medicare and a Medicare supplement in order. I started this process in late fall 2023 and got nowhere until Ms. Carpenter got involved in early April 2024. The process then moved along quickly without problems! Ms. Carpenter is a great asset to your company! Thanks
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Posted 1 month ago
Dianna was a terrific agent! Knowledgeable, and helpful in a very positive way. It was a pleasure doing business with her!
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Posted 1 month ago
Tyler was my advisor and he was great! Gave me the info I asked for initially and waited for me to get back to him without hassling me. Very personable and knowledgeable about all the plans. Made signing up easy.
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Posted 1 month ago
Dianna help me out thru the process, excellent knowledge. I highly recommend her
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Posted 1 month ago
The idea of signing up for Medicare the first time was a bit intimidating as there was so much information to wade through. However, John Brooks, Jr. was absolutely fantastic in helping me sort through the different choices until we could find the right solution. Incredibly helpful on any and all issues. Thank you, John!
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Posted 1 month ago
Chapter always has excellent customer service, and is incredibly responsive and helpful. I am always thoroughly informed of my benefits and costs when I have completed a call. I recommend them highly.
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Posted 1 month ago
Lati made applying for my Medicare benefits and supplemental plans effortless! She was thorough, professional, and I never questioned her recommendations. Now I question why I had procrastinated for so long. Lati found the right plans for my needs and did all the hard work. Thank you Lati and Chapter
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Posted 1 month ago
Spencer was an absolute joy to work this. He was knowledgeable and professional. His most important attributes are his compassion, empathy and patience. The skills are paramount in a success. These are paramount in establishing a healthy relationship with an insurance professional. I appreciate his thorough explanation of all of the benefit entitlements. He is the best part of Chapter. I recommend a promotion and pay increase for him.Great customer service deserves recognition, reward and compensation. Spencer deserves both.
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Posted 1 month ago
Thank you, Jonathan McKnight, for excellent customer service. You listened to my questions and concerns and provided for me clear, understandable answers. I was able to make an informed choice for my Medicare supplemental, prescription and dental insurance without questioning my choices. Your pleasant demeanor and positive attitude is so appreciated, especially when making a decision which affects the rest of my life. Your assistance was a blessing. Please know I will share your information with my friends and family as they prepare for their future.
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Posted 1 month ago
Spencer was so sweet. He went above and beyond to help me get the right plan that works for me. At the end of our call I was in tears because Spencer found me a plan that will cover a prescription I really need. Thank You Spencer keep up the good work.
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Posted 1 month ago
Lindsey Klun was very patient with our redundant questions as he had to map out our options many times with the various carriers as we worked out the appropriate packing for the plans to fit our needs the best. During the 2nd zoom call and 70 minutes into our review with Lindsey we felt confident with him to allow him to our application with a carrier.
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Posted 1 month ago
Professional, courteous, calm, delightful and above all helpful! Cannot recommend him or Chapter Advisors highly enough.
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Posted 1 month ago
John Brooks helped me through the entire process. He is very knowledgeable about Medicare and supplimental heath coverage. He made it easy for me
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Posted 1 month ago
LaTiera was excellent. She was patient, knowledgeable and thorough. She answered questions promptly and followed through as promised.
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Posted 1 month ago
Sophia is awesome she explained things perfectly. She is extremely friendly and knowledgeable. She is definitely an asset to your company. It was a pleasure working with Sophia.
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Posted 1 month ago
Stephanie is great. She walked me through the Medicare maze and going by my current needs she helped me get the best fit Medicare Advantage plan.
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Posted 1 month ago
Our representative, Devendra, has been professional, knowledgeable and patient. He laid out the options for supplemental plans, cost comparisons and details. Took care of the application process as well. Wonderful.
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Posted 1 month ago
Stephanie did amazing and offered a solution to my unsatisfaction with Aetna. She was very informative and also helped my cousin get the best medicare dual advantage plan. She seems to actually care about what she is doing.
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Posted 1 month ago
Sophia was highly knowledgeable and very thorough in her explanation of Medicare coverage, plans and timelines. She took something very tedious and made it simple and easy for me to understand. I'm very happy that my friend referred me to Chapter.
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Posted 1 month ago
Chapter is rated 5.0 based on 1,483 reviews