Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.39

4.4 Rating 2,100 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,100 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 24th June 2025

301

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super helpful and proven customer support … above average in all ways. Items sturdy well made too”

Helpful Report

Posted 1 year ago

“Happy with my new bed and the service from Get Laid Beds. Unfortunately, the bed-assembly option was not available in my area (London!) so I had to put it together myself. I managed to do it on my own, but it was not an easy task for one person. I felt like some additional guidelines/markers on the wood could have been helpful. And, it's really a 2-person job.”

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Posted 1 year ago

“Good quality bed. Easy to assemble”

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Posted 1 year ago

“Poor customer service following a wrongly manufactured bed. Redelivery date was not promptly communicated (we had to chase the customer service team three times for this) and proper compensation has not yet been offered for the inconvenience of no bed to sleep on.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We understand your disappointment with your order. The incorrect parts have been remade and sent to you and a partial refund has been agreed upon for the issues you have had. Those involved both the production and customer service have been managed accordingly. Kind Regards, Get Laid Beds Team

Posted 1 year ago

“I purchased a four poster super king bed. While the bed is very sturdy one of the posts was split a good few inches at the top but they were very helpful”

Helpful Report

Posted 1 year ago

“Straight forward ordering and delivery exact to time.”

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Posted 1 year ago

“Quick and easy to order delivered on time really easy to put together anybody could do it really pleased with my purchase thanks”

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Posted 1 year ago

“Sturdy bed. Looks good. Order process efficient and delivered as promised. Recommend obtaining samples to check colour, samples arrived promptly. Instructions to construct from flat pack fine until dealing with slats. Guidance on correct spacing would be useful so that it's done correctly. Would recommend this company.”

Helpful Report

Posted 1 year ago

“My new bed is great! Sturdy and elegant with a really comfy mattress. The assembly service was impressively quick too, with friendly service. All-day delivery window is a slight drawback, but for a bed that should last a good long time it's well worth the minor inconvenience.”

Helpful Report

Posted 1 year ago

“From ordering to receiving the bed, excellent customer service, kept well informed leading up to delivery date and on delivery day. Product superb.”

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Posted 1 year ago

“brilliant service lovely bed put it together myself today and I' m 75 yr old female”

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Posted 1 year ago

“Had delivery of our low oriental space saver bed, which fits just perfectly, with a comfy mattress. The friendly delivery team, Chris and Susan were brilliant at assembling the bed with such skill - the right choice to go for the white glove + assembly option. Thank you to all of the staff in the showroom who expertly advised us on bed options available and for keeping us posted by email and to Susan and Chris. Couldn't be more pleased 🙂”

Helpful Report

Posted 1 year ago

“After being scammed by another company I messaged the Get Laid Beds team to help me find a low down bed to be used for me 15 months old son as a floor bed. They were super responsive and helpful. I loved the detail the website provided so I could envision exactly how it would look. The best thing was how quickly the bed arrived from order to delivery (3 days) thanks to their express delivery option. The bed arrived packed well and easily to put together. When I need to join my son on bed I know the bed is strong enough for this. Very happy thank you for providing us with a great bed for our son.”

Helpful Report

Posted 1 year ago

“Good bed frame”

Helpful Report

Posted 1 year ago

“We booked our slot to visit the showroom, and got undivided attention. All the beds looked fantastic. All really well made proper beds. Decided on the White Knight space saver small double with an underbed storage drawer. I received emails saying when the bed was being made. On delivery day, I got an estimated delivery time, a phone call saying they were on their way, and then a 'track your bed' I could even see it got stuck in traffic at the end of the road. Chris and Susan assembled the bed quickly and carefully. We are really happy with the bed and how it got to us.”

Getlaidbeds.co.uk 5 star review on 12th September 2023

Helpful Report

Posted 1 year ago

“Not really impressed to be honest. Firstly, The optional extra side bedside table piece came with damage to it. It wasn't huge, but noticeable and when paid £79 extra for essentially a couple of pieces of wood I wasn't expecting it to be damaged. Emailed the company website a number of times and got no response which I found very frustrating. Tried with and without attachments so don't see any way that it won't have got through. And when I emailed before purchasing I got a response very quickly regarding my query. It seems they're not interested now I've made my purchase. Poor customer service in summary. In terms of the bed, I'll caveat this as I assembled myself (I needed the bed asap and the information seemed to suggest it would be an easy assemble and I do quite a lot of DIY). However it isn't as sturdy as I imagined it would be. The headboard has quite a lot of movement in it and the pieces don't sit flush where they should be after I needed to move it across the room. I found the picture instructions quite confusing a lot of the time and felt there could have been worded explanations in addition to the pictures. I certainly wouldn't call it an easy assemble. I wouldn't recommend assembling yourself and would choose a different company who would assemble if need sooner than the assembly delivery allows for. The price they offer to assemble is very reasonable, and would also have been able to show them the damage to the bedside table so my first review point probably wouldn't be an issue either. So I'll give it an extra star because in principle it is a good service, just hasn't been for me. However I'm not really convinced it is my assembly that has caused the problems rather than just not being the most sturdy of designs that doesn't cope with being moved a couple of feet across the room.”

Helpful Report

Posted 1 year ago

Good Afternoon, We are very sorry but we have not received any correspondence from you in any of our Customer Service Inboxes, Spam folders, Live chat or phone records. This is why you have not had a timely response. The team have replied to one of your old email chains in the hope it reaches you. They have requested information so they can assist you further with your delivery damage and of course any other concerns you may have with its assembly. Please be assured once we hear from you they will be able to come to a resolution for you. Kind regards, Marie Customer Service Manager

Posted 1 year ago

“The bed looks great and feels sturdy. I had a difficult time choosing the colour and although I think I went for the right colour in the end I think having more pictures of the bed in different situations would be useful. Customer service was quite responsive but couldn't give me a time period for my delivery which was frustrating as I had to make sure I was home between 7am and 9pm.”

Helpful Report

Posted 1 year ago

“Absolutely amazing customer service from requesting samples through to delivery and bed assembly. Couldn’t be happier with our new bed. We went for the headboard cover and shelves too and so glad we did - everything is fantastic quality.”

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Posted 1 year ago

“From online ordering to delivery, I have not been disappointed. The white glove delivery was excellent. The delivery guys were absolutely wonderful and the bed looks amazing. Not to mention, the mattress feels like I am lying on a cloud.”

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Posted 1 year ago

“Excellent build quality. Instructions could be a lot clearer with regard to labelling of the parts, but the bed came together well and I am very happy with the final product.”

Helpful Report

Posted 1 year ago

Getlaidbeds.co.uk is rated 4.4 based on 2,100 reviews