LoadUp Reviews

Name: LoadUp
Rating: 4.58

4.6 Rating 6,315 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,315 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“Horrible, and Horrible Customer Service. SCAM ALERT”

Helpful Report

Posted 2 years ago

“Pickup window was between 8-12. No driver showed up. I called customer service only to be put on hold for over 30 minutes. I used the text message customer service and it literally just repeats an automated message. No assistance whatsoever.”

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Posted 2 years ago

“Mattress, box spring, and frame never picked up. Appointments for 2 successive days. Called drivers, said they would call back or come pick up and neither did. Spent $169 for nothing. Keep making promises to fulfill order & no action.”

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Posted 2 years ago

“Will keep this brief and say that the experience that I had with load up over the past four days was nothing short of abysmal and that I will never do business with this company or the like. Again. The customer service or lack thereof that I received was subpar at best and I have never done business with a company that treated its customers this poorly.”

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Posted 2 years ago

“Worst customer experience I've ever received. Long story short, after paying up front for the junk to be removed, they sent someone in a car smaller than the junk itself despite sending photos of what I needed removed. After admitting he could not perform the work he called them to find another loader. They have since given me nothing but empty platitudes and claims that they are trying their best to get me taken care of. They left me holding the bag and gave me nothing in return.”

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Posted 2 years ago

“My loader didn't arrive the first day I scheduled, so I had to reschedule for the next day. That loader also didn't arrive, and customer service tried to reschedule me for two days later. I had already paid (paying up front is NOT a good idea, I now realize), so I kept trying to work with them, but eventually I cancelled and asked for a refund (which I did get, but I was worried I wouldn't). I also did not like that there was not a call center; only communicating by text, email, and live chat was suspicious and ended up being a complete hassle on my end.”

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Posted 2 years ago

“They did not set up the new bed only took away my old mattress. When I asked them they said they were only there for takeaway. I paid 279.00 for white glove service to have old bed taken away and new bed set up. I was left with an un ensemble bed.. why? Not happy who is responsible? This needs to be addressed. Would like my refund of 279.00. I would like to here from someone since I gave my business to this company.”

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Posted 2 years ago

“I would highly recommend people avoid this company at all cost! They don’t show up! I have scheduled twice now and they’ve never shown up but they already took my money! I’m sitting here waiting now and I’m getting bad vibes that they’re not going to show up again!”

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Posted 2 years ago

“Didn’t pick up everything”

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Posted 2 years ago

“Just canceled and took my money.”

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Posted 2 years ago

“If I could make this zero stars I would!!! Buyer beware!!! They took my Credit card payment and left me waiting for 3 days for someone to show up. I had to call them to find out the status of my order. day 3 still no call, no show. I have requested a refund that I paid in full. Hopefully they credit me back my money so I can hire a REAL JUNK REMOVAL COMPANY...... LOAD UP ARE SCAMMERS!!!”

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Posted 2 years ago

“Worst experience of my life. Automated communications system is terribly frustrating. No person ever available. Just exceedingly poor text communications. Had my location wrong. Extreme delay in providing load crew. Very unprofessional. Ordered cancellation and they proceeded with order anyway. Bad, bad, bad! Never again!”

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Posted 2 years ago

“They showed up in there own car and there was no room for my items. I can’t get a refund and they marked order complete. I refused for them to take my items. There is no customer service, no one to talk too and I am going to refute the charges!! Awful company. It’s a scam.”

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Posted 2 years ago

“I contracted for removal of a sofa and mattress in rural Colorado. Load Up could not find a crew and was unable to complete the service. And they charged ME $168 (50% of the fee) because of their failure!”

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Posted 2 years ago

“No show for pickup. Will not answer the phone but refer you to text which they do not answer. Also, my bank warned me this was potentially fraudulent.”

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Posted 2 years ago

“Highly disappointed when th this service. I was given a gigantic 12 hour pick up window and the pick up was not made until 90 minutes outside that timeframe. The loader was not responding and it’s impossible to reach a human being regarding issues. This service is awful and I won’t roll the dice on it again.”

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Posted 2 years ago

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Posted 2 years ago

“I hired load up to pick up a grill between 12-4 due to limitations with my building. About 10 minutes before the start of the window, I was told that my pickup had been cancelled. No longer able to lug the grill back up to my apartment and unable to keep it out front, I was forced to complete the junk drop-off myself. LoadUp offered only a partial refund even though 1) they made the cancellation 2) could not provide any assistance with my order and 3) did not give me any true notice of the cancellation.”

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Posted 2 years ago

“They had a 4 hour window for pickup and did not show up - and never called. When I tried to call, the choice for questions on ETA required a confirmation number which was never given at the time of order. I called again on the "order new" line and was told I would be connected to the "cusotmer service" line - but only music for about 10 minutes before I hung up. I guess they think I should wait all day, and even then they may not show up.”

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Posted 2 years ago

“Guys showed up 30 minutes early but never called to tell me they would be early. When I told them I lived 30 minutes away, and that’s why I needed a heads up, they told me they were going to leave. Then he argued that my stuff should have been outside - why would I hire a company to remove junk from my apartment? They stunk of weed, kept headphones on the entire time and left a carpet. Worst experience ever and I paid for it”

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Posted 2 years ago

LoadUp is rated 4.6 based on 6,315 reviews