LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,720 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,720 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give you zero stars I would. I’ve been waiting the entire day for your guys to show up. No one communicated with me to let me know ETA and it was only after I contacted the number I was given the second time did I learn that the guys were going to be an hour late. Guess what? They still aren’t here. And your customer service is a joke. How can you have no one with management authority working on a weekend when the bulk of your service is being provided. I look forward to writing further reviews elsewhere warning people away from this shoddy service.”

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Posted 2 years ago

“I've used them before and had no issues, but when they mess up, they REALLY mess up. I counted on them to pick up a very large sofa the day before I had some furniture delivered - I needed furniture to sit on while we waited for the delivery, which is why I had them schedule to pick up the day before delivery. On delivery day, they did not call or show and left me in a panic trying to find a solution for what I was going to do with a couch that I literally had no room for. Fortunately, there are other services available that were able to fill the short-term need, but it would have been nice if LoadUp had maintained its reliability. To make matters worse, the support number is simply an automated menu with limited options available - pressing '0' won't get you to a real person. I only got feedback after giving up on the call and getting an automated text message. To my surprise, someone responded to my frustrated texts and (to their credit) they offered a 10% for the inconvenience. That, however, was simply not enough. 10% off won't remove this couch by the time I need, so I've gone with another service. Depending on how that goes, I may not be coming back to LoadUp. To everyone else, I hope you don't have any issues with LoadUp! If you do, good luck... I hope you didn't plan any dates with thin margins...”

Helpful Report

Posted 2 years ago

“Not a good experience. The loader did not know the items were in the basement. He said had he known he would have brought a helper. I responded that LoadUp asked for pictures of the items but didn’t ask where they were. He attempted to call LoadUp but quit after 30 minutes on hold. He had an injured foot and struggled with the stairs. I would have helped but I have a bad back and am 76. That’s why I hired LoadUp. The loader took around half the items and decided that was enough. So I have paid LoadUp in full but half of the items are still in the basement. LoadUp can send another loader to finish the job or refund part of the fee. If they will do one of these items I will share that and enter a second review at maybe a higher number. Also I tried to call LoadUp while the mover was there but could not get to a person”

Helpful Report

Posted 2 years ago

“We hired load up to pick up used furniture. All good, got our quote and paid. The day of service, they were to be here between 8a and 12p. The loader called and said we won't be there til 2p. 2pm comes and goes. Around 4p, they call and said they are coming back from Harrisburg. Now mind you they started in philly and we are very close to philly which means they bypassed us to go to Harrisburg. Come 7pm, I reach out to the company to find out they are not coming at all. No call no nothing. They are now trying to find someone for tomorrow to come pick our furniture. Tomorrow is Sunday and new furniture is coming Monday. I will never use them again. I'm beyond upset and my husband will now waste entire weeked waiting for someone to come pick up this furniture.”

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Posted 2 years ago

“Horrible, and Horrible Customer Service. SCAM ALERT”

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Posted 3 years ago

“Pickup window was between 8-12. No driver showed up. I called customer service only to be put on hold for over 30 minutes. I used the text message customer service and it literally just repeats an automated message. No assistance whatsoever.”

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Posted 3 years ago

“Mattress, box spring, and frame never picked up. Appointments for 2 successive days. Called drivers, said they would call back or come pick up and neither did. Spent $169 for nothing. Keep making promises to fulfill order & no action.”

Helpful Report

Posted 3 years ago

“Will keep this brief and say that the experience that I had with load up over the past four days was nothing short of abysmal and that I will never do business with this company or the like. Again. The customer service or lack thereof that I received was subpar at best and I have never done business with a company that treated its customers this poorly.”

Helpful Report

Posted 3 years ago

“Worst customer experience I've ever received. Long story short, after paying up front for the junk to be removed, they sent someone in a car smaller than the junk itself despite sending photos of what I needed removed. After admitting he could not perform the work he called them to find another loader. They have since given me nothing but empty platitudes and claims that they are trying their best to get me taken care of. They left me holding the bag and gave me nothing in return.”

Helpful Report

Posted 3 years ago

“My loader didn't arrive the first day I scheduled, so I had to reschedule for the next day. That loader also didn't arrive, and customer service tried to reschedule me for two days later. I had already paid (paying up front is NOT a good idea, I now realize), so I kept trying to work with them, but eventually I cancelled and asked for a refund (which I did get, but I was worried I wouldn't). I also did not like that there was not a call center; only communicating by text, email, and live chat was suspicious and ended up being a complete hassle on my end.”

Helpful Report

Posted 3 years ago

“They did not set up the new bed only took away my old mattress. When I asked them they said they were only there for takeaway. I paid 279.00 for white glove service to have old bed taken away and new bed set up. I was left with an un ensemble bed.. why? Not happy who is responsible? This needs to be addressed. Would like my refund of 279.00. I would like to here from someone since I gave my business to this company.”

Helpful Report

Posted 3 years ago

“I would highly recommend people avoid this company at all cost! They don’t show up! I have scheduled twice now and they’ve never shown up but they already took my money! I’m sitting here waiting now and I’m getting bad vibes that they’re not going to show up again!”

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Posted 3 years ago

“Didn’t pick up everything”

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Posted 3 years ago

“Just canceled and took my money.”

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Posted 3 years ago

“If I could make this zero stars I would!!! Buyer beware!!! They took my Credit card payment and left me waiting for 3 days for someone to show up. I had to call them to find out the status of my order. day 3 still no call, no show. I have requested a refund that I paid in full. Hopefully they credit me back my money so I can hire a REAL JUNK REMOVAL COMPANY...... LOAD UP ARE SCAMMERS!!!”

Helpful Report

Posted 3 years ago

“Worst experience of my life. Automated communications system is terribly frustrating. No person ever available. Just exceedingly poor text communications. Had my location wrong. Extreme delay in providing load crew. Very unprofessional. Ordered cancellation and they proceeded with order anyway. Bad, bad, bad! Never again!”

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Posted 3 years ago

“They showed up in there own car and there was no room for my items. I can’t get a refund and they marked order complete. I refused for them to take my items. There is no customer service, no one to talk too and I am going to refute the charges!! Awful company. It’s a scam.”

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Posted 3 years ago

“I contracted for removal of a sofa and mattress in rural Colorado. Load Up could not find a crew and was unable to complete the service. And they charged ME $168 (50% of the fee) because of their failure!”

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Posted 3 years ago

“No show for pickup. Will not answer the phone but refer you to text which they do not answer. Also, my bank warned me this was potentially fraudulent.”

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Posted 3 years ago

“Highly disappointed when th this service. I was given a gigantic 12 hour pick up window and the pick up was not made until 90 minutes outside that timeframe. The loader was not responding and it’s impossible to reach a human being regarding issues. This service is awful and I won’t roll the dice on it again.”

Helpful Report

Posted 3 years ago

LoadUp is rated 4.6 based on 7,720 reviews