LoadUp Reviews

Name: LoadUp
Rating: 4.58

4.6 Rating 6,322 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,322 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't even show up on the two different days I tried scheduling them to come get my stuff and they didn't even bother to call me either. Would never use this company again”

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Posted 2 years ago

“Would give zero if I could. 7 rescheduled appointments and gave up and used another provider! Waste of time”

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Posted 2 years ago

“Excellent. Great people.”

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Posted 2 years ago

“Excellent. Great people.”

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Posted 2 years ago

“Excellent. Great people.”

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Posted 2 years ago

“Loadup promised to pick up between 9-12 on a Friday. Then at 12:10 they text that they have to reschedule to Monday. What BS. Do not trust these peopel - it's like bait and switch”

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Posted 2 years ago

“This bad review is not the company’s fault, but the fault of the loader named James that no showed on the day of pick up and went unresponsive. The help center very kindly rescheduled for first thing the following morning, and to all of our surprise the same loader who no showed and went unresponsive the first day, accepted the job and was unresponsive the second day as well. The company canceled the order and gave me a full refund. It’s a shame that there are horrible contractors out there who accept a job on one end and refuse to actually follow through and go unresponsive. It’s unfortunate that I can’t rate the loader and company separate. But if anyone gets James (his voicemail just says JR) assigned to them for a pick up, call the help center and request a new loader, as James will not show and will not answer his phone.”

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Posted 2 years ago

“I understood that my appointment had to be rescheduled due to rain. The new appointment gave me a time of 8-12 via email. The driver spoke to my husband the previous day and said 11-1. Every time we called we were told within the hour…within the hour. We paid for them to pick it up inside. However when they arrived at 3 something, my husband moved it out so it could be outside. I will never use this service again nor recommend it. I would say it was not money well spent. Very disappointed!!!!”

Helpful Report

Posted 2 years ago

“I put in an order to pick up a sofa. The first window that was confirmed was for 12 hours - 8am to 8pm. No one came to pick up the sofa. Customer service apologized and reschedule for the next day, window 12pm-4pm. Again, no call, no one came to pick up the sofa. Customer service asked for another chance and promised someone would come. Another day another window 12pm-4pm. again no call and no one came to pick up the sofa. Customer service promised they would not let me down and would handle it if I gave them one more chance. I did, today 12pm-4pm window. No one called, so I followed up to get the contractor's number. Called. It is just over an hour before the window closes and the driver seemed to think could just come later and pick it up outside the house (no clue), and is over an hour and 20 minutes away from my house. There is no active number to call to speak with customer service, texts are very slow response time and no refund or accountability for no shows. Feels like a scam as I paid in full but have yet to receive any service and have given Load Up many opportunities to make good on their contract. Customer service has yet to return my call despite many messages asking them to call me via text and their call center. There is no live chat function on the website. It is a dead link.”

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Posted 2 years ago

“Paid $124 to have a large screen tv removed. They only sent one guy so I had to help him load the truck. I shouldn’t have to pay full price if I’m doing half the work.”

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Posted 2 years ago

“waited all day they finally came around two guys in a pickup truck and they only took one couch i had two pieces a love seat and couch thats what the site saids they were going to take both but the driver said only i was expecting a big truck with the name on it not professional at all i told everyone i know not to use your site or company and i am never going back to them again”

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Posted 2 years ago

“Called three hours into my four hour window to say they weren’t sending anyone. Absurdly bad customer service. DO NOT USE THEM.”

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Posted 3 years ago

“First of my service got rescheduled twice and then the Loader that arrived, Christoph, only did the disposal part of the job and said that he cannot do the assembly portion since he does not know how to. And then he had the audacity to ask my dad for $75 when I clearly paid for everything online. My dad didn't know the service was already paid since it was suppose to be a surprise gift. When my dad confronted him he started swearing at him and threatening my dad. Feared for his safety, he decided to give him the $75 since he knew where my dad lives. I contacted customer service about the incident but all they did was reschedule the job while they still have this conniving Loader not completing the task and taking advantage of people. So we decided to just cancel it and do the job ourselves.”

Helpful Report

Posted 3 years ago

“If I could give 0 stars I would. If you like in their 60 mile radius they probably would be great for you but if you live outside their normal limits then your pretty much screwed. I scheduled with them a month in advance for them to pick up a bed and foundation they gave me confirmation that they’d be there in that date, I took off work and no one showed up, after I took a whole day off work for this, and of course they don’t take calls they make you leave a message and then someone texts you… then said sorry we couldn’t find someone we tried to call you the night before.. I never received a call.. then rescheduled for another day and I had to reach out to them again the night before and they said sorry we couldn’t find anyone to come pick it up again. This company sucks!!!! All big companies that need a truck company to pick up for them don’t use these people their horrible. After I complained the first time they should have made someone come get my stuff. So I missed work for two days because of them. You guys ask that if we need to cancel or reschedule to give you guys 24-48 hrs notice.. maybe y’all should take your own advice!”

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Posted 3 years ago

“Never showed up!”

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Posted 3 years ago

“This business and service was not at all what I expected. The original driver was a no call no show. The second driver showed up with no warning. The item that was being picked up was broken as they removed it from my home. Then, after this business advertised that they try to keep things out of landfills and they try to find a place to donate items, the workers threw the items (furniture) in my apartment complex's trash compactor. I could have done that myself and saved the money. When I presented this information to their customer service department I was told that they couldn't give me a refund or do anything because I didn't have pictures. The sad thing is that I wasn't looking for a refund, I only wanted the company to do the right thing. I don't recommend this company. Their service and customer service is atrocious.”

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Posted 3 years ago

“Load Up reached out to me for mattress removal because California law supposedly requires store to offer it free within the 30 days of purchase of a new bed. Well, I scheduled just fine but then there driver did not come at the allotted time between 8-12. He didn’t make it until 5:30 pm and then when he arrived, he dragged the bed through the dirt all the way to the edge of the driveway and then left it there claiming it was too soiled for him to take and it was in the policy. You destroy the bed more than what it was then you say you can’t take it and make it harder for me to bring it back into my home because it’s all filthy and has debris over it. So much for this being a service to residents if you don’t even care how the bed is treated because you don’t want it. If he would have inspected it before he moved it, I wouldn’t be so bad but that’s one hell of a process to show up late, mistreat the bed and then leave it worst than what it was.”

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Posted 3 years ago

“I had scheduled the company on the 29th of May to pick up some books and DVDs on June 4th between 4 and 8 pm. for 100.00 dollars. Nobody showed up. Got a text after 8 pm saying they will pick up the next day. Was told on Sunday that it that they were going to charge me extra for each box or bags of books. Stay Away!!”

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Posted 3 years ago

“Scheduled a mattress pick up for Thursday between 0800-1200. No updates on the online tracking, had to reach out to customer at 12:30 to confirm ETA and was told driver was delayed. Phone number listed for driver was shut off but was told they would contact driver and advise. Never able to contact driver so we rescheduled for next day. You'd figure if it was rescheduled due to company fault they would find a driver for first thing AM pick up. 8:30 on Friday rolls around and I'm told nobody has accepted the pick up and they are still working on getting someone out. Cancelled and went with another company who already has an ETA for today. Wasted 2 days off waiting for someone to show who never was going to.”

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Posted 3 years ago

“🚩 🚩 🚩 BE WARNED!!!! Stay away from this company at all cost!!! Not worth the hassle. I had placed an order for pick up for my items 18 days prior to the day of pick up. The morning of the pick up I was told that my loader had another commitment and would not be coming. Then I was rescheduled for the afternoon in which they never showed up again. I was then promised that they would be there the next morning and again they canceled. By this time we had to move out of our apartment and we were again promised that they would come following the holiday weekend when our apartment manager was willing to let them in. As you could guess they never came. Today is now six days from my original pick up date and I still have not had my items picked up. So I am facing a fine from my apartment as not having my items removed because the services I paid for never were fulfilled. PLEASE stay clear of this company, save yourself the time and trouble and find a local trustworthy company. It has become frustratingly comical at this point as they have rescheduled and promised pick up 5 times to no avail.”

Helpful Report

Posted 3 years ago

LoadUp is rated 4.6 based on 6,322 reviews