LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,175 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,175 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the worst. Two days in a row they sent one person, not a "Team". the first time, without a mask as I had requested. They said they would make it up to me by refunding the cost, but then one of them called me back and said that they couldn't refund it all because the one guy did take some items. This is a scam. Do not go near them, no matter how they advertise. You pay in advance, which makes sense. I doubt I will ever see a penny. I will take them to court.”

Helpful Report

Posted 3 years ago

“I ordered a pickup for a mattress and was given a 12 hour window for pickup. I waited at home for the entire time. I received no communications from LoadUp during that time. With thirty minutes to go (7:30PM) I tried to call, was unable, texted them and they said that they were having difficulties getting someone to come. At 8:30, I again contacted them with text and was informed that no one was coming and asked if the next morning would be OK. I said yes, and then waited all through the next morning and no one came. When I again communicated (phone) with them they said that they could have someone come the next day between 8 and 12. I agreed...the folks came at 1:30 the next day. I DO NOT RECOMMEND THIS COMPANY!!”

Helpful Report

Posted 3 years ago

“This is the worse paid service ever. 1/ service provider was paid before the delivery of the service. 2/ didn’t bother communicate with me. I was left in the dark 3/ I had to beg to have the service provider come on Sunday to deliver a service scheduled for Saturday. I am really disappointed and I need a refund please”

Helpful Report

Posted 3 years ago

“I have been waiting all day for the supposed 0800-2000 pickup...I have communicated with the on line feature without any response, and it is now 1930 with no one in sight...pretty sorry picture”

Helpful Report

Posted 3 years ago

“Would never have them again. Their guys felt like the job was to much for them. My husband had to help load the furniture. We had a sofa hide a bed to be picked up and they said if they knew they were picking up a sofa, they would not had taken the job!!! They asked if I had rugs to protect my flooring , wanted to know if my husband had a hammer and screw driver to take the table apart!! Have mercy!Mercy!! Should had called. "Got Junk". They are much more professional than Load Up. Plus I got a call from Load up after they left saying they were going to charge me more than what I was quoted for the job because it was to heavy. Could not have a conversation with the caller bcuz it was all recorded. Tried to call them back and always got a recording. Will call "Got Junk" the next time I want my things hauled away. So so upset over LoadUp!!!”

Helpful Report

Posted 3 years ago

“Can’t leave zero stars…..but THESE PEOPLE WANTED $116 TO REMOVE 6 EMPTY BOXES!!!!!!! THAT IS $20 PER BOX. This company is a rip off…..what I told the guy was we moved and I had at least 6 cardboard boxes that I filled with cut up cardboard from our move. Also had some extraneous things such as a ladder and bins that previous owner left…..so the NEW PRICE WAS estimated to be $500…..for cardboard….that you can recycle…..this company should be ashamed of itself….what a rip off….don’t do business unless you are ready to pay through the nose for picking up empty boxes. Apparently they really don’t listen to you when you call and tell them what you want removed.”

Helpful Report

Posted 3 years ago

“Terrible customer service. Original time of 12-4p pushed back to 6-7p w/o a call to confirm if time was good. I reworked my schedule to be home during that time and no one came. After leaving several voice-mail and text voicing my annoyance, it was arranged for another vendor to p/u my sectional. I would never recommend your services.”

Helpful Report

Posted 3 years ago

“DO NOT use this service if you have any type of time frame requirement whatsoever. Please don't be fooled by the option to choose your preferred time. They told me after the fact that they take zero responsibility for the time frame no matter how long it takes. Also, you cannot actually track the delivery. There is just an estimate that you are sent, but in my experience it means nothing. Here is my experience: LoadUp accepted my request for 8am to noon pickup, but informed me around 9am on pickup day that they didn't have someone until 6:30pm. I asked for earlier as I was moving out of my apartment and they said sure someone will come at 4pm. No one came until 7pm (this was a pattern where they would WAY over promise and completely under-deliver. they seem to have zero consequences for agreeing to something they can't follow through on). I had noted my couches were heavy, but the person who came didn't bring someone to help and therefore couldn't remove them. You would think LoadUp would ensure 2 people came to load my couches, but no they say that isn't their responsibility. I was rescheduled for the next day between 8am-noon and again around 10am they informed me they didn't have anyone. After so many phone calls and another day of staying home and waiting a loader finally came at 3pm. The loader was great, but I would have much rather worked with him directly rather than go through this awful company. The most they offered to refund me for all of the trouble they caused was $10. Every time I called to talk to customer service, it took many tries and many times of explaining the same thing over and over to different people who were equally unhelpful. They only care about getting the money from the customer initially, not making sure your service happens in a timely manner. Find a loader on your own. I thought going through a company meant more accountability, but from my interactions it is clear it doesn't. Not worth the fees they are charging.”

Helpful Report

Posted 3 years ago

“The truck was an hour late, and they had no way to load it. The "helper" was useless just stood around. They had to borrow TWO fork lifts from our tenant to load it. Next time I'll use a more professional company.”

Helpful Report

Posted 3 years ago

“Will never use again. Terrible customer service, we’re so unhelpful and took incredibly too long to come up with a solution. $800 wasted because of them.”

Helpful Report

Posted 3 years ago

“Booked same-day pick up around 1pm and was told the window was 8am-8pm. This was fine as I did not have plans until a little bit later. 8:15pm rolls around so I call. Wait on hold for a while and am told they are unable to reach the contractor and they could reschedule for tomorrow. I said I would need a small discount all things considered. This could have been $1 - just something to show they were willing to make up for not holding up their end of the bargain. Unfortunately the rep blamed the independent contractor (not their fault, was clearly a script). Ultimately if this company is going to promise a service, they should perform it as agreed or accept full responsibility when they cannot.”

Helpful Report

Posted 3 years ago

“Loadup took three attempts over four days to pick up my mattress. I spent 5 hours waiting the first time, 5 hours the second time and an hour the third time. Nothing but lame excuses each time! They'll probably find a way to delete my post but it is exactly the truth, no exaggeration. The manufacture was upset with them also. I think if they can find an alternative solution, they will.”

Helpful Report

Posted 3 years ago

“Missed 4 hour window-Missed second time scheduled-missed pickup the next day. I'm sure they will refund and blame a contracted driver but it's on them for hiring out unreliable services. Go elsewhere Go local”

Helpful Report

Posted 3 years ago

“Originally, delivery scheduled for a 12 hour window. On day of service, expected a more targeted window. Instead, received a single morning text and then heard nothing at all from the company. At 6 pm I attempted to cancel by the provided chat link. Over 30 minutes, the company provided only a single response. Was notified 3 minutes before the end of the 12 hour window that the driver was on the way and then got a call from the driver 15 minutes later. No excuse for this kind of unprofessional lack of communication. Never again.”

Helpful Report

Posted 3 years ago

“Wow, what horrible service. They were 10 hours late picking up my mattress without so much as an apology. When I wrote to customer service, they blew me off and just sent me a survey instead of actually getting ahold of the driver or solving my problem. If I could rate lower, I would. Also, asking me to review your bs company 20 times is crazy. Enjoy your 1 star reviews.”

Helpful Report

Posted 3 years ago

“Had an appt for 8-12 am to remove a sectional to make room for my newly ordered one. No one showed!! They offered to reschedule for another day, I said they could come later that day please!! They booked me for 12-8pm…no one showed again. Said they couldn’t get anyone to come. Whole day wasted. I didn’t realize having a confirmed appt was only based on their ability to find a sub contractor loader the day of😖”

Helpful Report

Posted 3 years ago

“After waiting three hours the driver said he had truck problems, and couldn't pick up today. I has to call him three times to find out he wouldn't be there. No way to run a business! He should have called me when his truck broke down. I want my money back!! Don't use this company!!!”

Helpful Report

Posted 3 years ago

“Horrid system. You don't truly have a confirmed appointment even though they take payment and say you do. They then state via automation they are working on confirming order. You do not know if they are showing up or not as you can't speak to anyone.”

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Posted 3 years ago

“Driver never showed up and then they wanted to only refund $10 of the $134 that I paid. Don't use this company. It's a scam.”

Helpful Report

Posted 3 years ago

“like everyone else, no driver ever showed up despite them giving us a phone number. When you call customer service you just sit on hold for 5 mins then it asks you to leave a message. Do not use this service its a fraud.”

Helpful Report

Posted 3 years ago

LoadUp is rated 4.6 based on 7,175 reviews