LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,175 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,175 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called three hours into my four hour window to say they weren’t sending anyone. Absurdly bad customer service. DO NOT USE THEM.”

Helpful Report

Posted 3 years ago

“First of my service got rescheduled twice and then the Loader that arrived, Christoph, only did the disposal part of the job and said that he cannot do the assembly portion since he does not know how to. And then he had the audacity to ask my dad for $75 when I clearly paid for everything online. My dad didn't know the service was already paid since it was suppose to be a surprise gift. When my dad confronted him he started swearing at him and threatening my dad. Feared for his safety, he decided to give him the $75 since he knew where my dad lives. I contacted customer service about the incident but all they did was reschedule the job while they still have this conniving Loader not completing the task and taking advantage of people. So we decided to just cancel it and do the job ourselves.”

Helpful Report

Posted 3 years ago

“If I could give 0 stars I would. If you like in their 60 mile radius they probably would be great for you but if you live outside their normal limits then your pretty much screwed. I scheduled with them a month in advance for them to pick up a bed and foundation they gave me confirmation that they’d be there in that date, I took off work and no one showed up, after I took a whole day off work for this, and of course they don’t take calls they make you leave a message and then someone texts you… then said sorry we couldn’t find someone we tried to call you the night before.. I never received a call.. then rescheduled for another day and I had to reach out to them again the night before and they said sorry we couldn’t find anyone to come pick it up again. This company sucks!!!! All big companies that need a truck company to pick up for them don’t use these people their horrible. After I complained the first time they should have made someone come get my stuff. So I missed work for two days because of them. You guys ask that if we need to cancel or reschedule to give you guys 24-48 hrs notice.. maybe y’all should take your own advice!”

Helpful Report

Posted 3 years ago

“Never showed up!”

Helpful Report

Posted 3 years ago

“This business and service was not at all what I expected. The original driver was a no call no show. The second driver showed up with no warning. The item that was being picked up was broken as they removed it from my home. Then, after this business advertised that they try to keep things out of landfills and they try to find a place to donate items, the workers threw the items (furniture) in my apartment complex's trash compactor. I could have done that myself and saved the money. When I presented this information to their customer service department I was told that they couldn't give me a refund or do anything because I didn't have pictures. The sad thing is that I wasn't looking for a refund, I only wanted the company to do the right thing. I don't recommend this company. Their service and customer service is atrocious.”

Helpful Report

Posted 3 years ago

“Load Up reached out to me for mattress removal because California law supposedly requires store to offer it free within the 30 days of purchase of a new bed. Well, I scheduled just fine but then there driver did not come at the allotted time between 8-12. He didn’t make it until 5:30 pm and then when he arrived, he dragged the bed through the dirt all the way to the edge of the driveway and then left it there claiming it was too soiled for him to take and it was in the policy. You destroy the bed more than what it was then you say you can’t take it and make it harder for me to bring it back into my home because it’s all filthy and has debris over it. So much for this being a service to residents if you don’t even care how the bed is treated because you don’t want it. If he would have inspected it before he moved it, I wouldn’t be so bad but that’s one hell of a process to show up late, mistreat the bed and then leave it worst than what it was.”

Helpful Report

Posted 3 years ago

“I had scheduled the company on the 29th of May to pick up some books and DVDs on June 4th between 4 and 8 pm. for 100.00 dollars. Nobody showed up. Got a text after 8 pm saying they will pick up the next day. Was told on Sunday that it that they were going to charge me extra for each box or bags of books. Stay Away!!”

Helpful Report

Posted 3 years ago

“Scheduled a mattress pick up for Thursday between 0800-1200. No updates on the online tracking, had to reach out to customer at 12:30 to confirm ETA and was told driver was delayed. Phone number listed for driver was shut off but was told they would contact driver and advise. Never able to contact driver so we rescheduled for next day. You'd figure if it was rescheduled due to company fault they would find a driver for first thing AM pick up. 8:30 on Friday rolls around and I'm told nobody has accepted the pick up and they are still working on getting someone out. Cancelled and went with another company who already has an ETA for today. Wasted 2 days off waiting for someone to show who never was going to.”

Helpful Report

Posted 3 years ago

“🚩 🚩 🚩 BE WARNED!!!! Stay away from this company at all cost!!! Not worth the hassle. I had placed an order for pick up for my items 18 days prior to the day of pick up. The morning of the pick up I was told that my loader had another commitment and would not be coming. Then I was rescheduled for the afternoon in which they never showed up again. I was then promised that they would be there the next morning and again they canceled. By this time we had to move out of our apartment and we were again promised that they would come following the holiday weekend when our apartment manager was willing to let them in. As you could guess they never came. Today is now six days from my original pick up date and I still have not had my items picked up. So I am facing a fine from my apartment as not having my items removed because the services I paid for never were fulfilled. PLEASE stay clear of this company, save yourself the time and trouble and find a local trustworthy company. It has become frustratingly comical at this point as they have rescheduled and promised pick up 5 times to no avail.”

Helpful Report

Posted 3 years ago

“Bad service. Schedule a pickup on line receive confirmation made arrangements for new furniture to arrive the next day and they wanted for me to reschedule”

Helpful Report

Posted 3 years ago

“I scheduled online for LoadUP to come and pick-up an old mattress and box spring for disposal on 5/26/22 between the hours of 8 AM and 8 PM. >>>> NO ONE arrived!!!!!!”

Helpful Report

Posted 3 years ago

“Robert sent two men. Within five minutes of their being there I told them they were making me nervous because it did not sound like they knew what they were doing, I should have ended the appointment at that point. In the meantime in trying to bring furniture down stairs they gouged my newly painted door frames, walls, woodwork snd stair bannister. I cried when I saw the damage. I sent pictures to Robert. I also sent pictures of furniture items they removed. It turned out to be four pieces instead of the original eleven. I have texted Robert to ask for adjustment of charged snd he has ignored me. I am very displeased.”

Helpful Report

Posted 3 years ago

“Helping future customers. I wanted to have my satellite dish removed. Under the satellite dish removal on the website, it states they cannot remove it from the roof. No where on the website does it specifically state that they cannot remove it from the ground. But when I paid, I paid for the removal, and haul away. They called and I told them it was in the ground. Since they couldn’t complete the job, they said a refund would be issued.But because it was the day of, I only got 50% of my money back. Despite clearly stating on the satellite portion of the website that they cannot remove it. It didn’t clearly state it. They said it was in their terms and agreements stating that they could not make any alterations to the premises etc. Money down the drain.”

Helpful Report

Posted 3 years ago

“made an appointment to have a couple of couches removed. they cancelled twice and by the time i found out it was too late to hire someone else. cant get ahold of them on the phone just sends you in circles. if i could give zero stars i sure would”

Helpful Report

Posted 3 years ago

“Waste of time, money, and energy. GoLoadUp has no actual drivers or trucks; they contract out to local people who have no guarantee of showing up or doing the job. We were rescheduled multiple times (each at the last minute), and eventually had a no-show with zero communication. After the pickup window closed, GoLoadUp's site still said, "Job accepted, not yet en route." After wasted time, I eventually asked for a refund and found a reputable local hauler which was less money, ironically. Don't bother with GoLoadUp.com”

Helpful Report

Posted 3 years ago

“Contracted the company to set up my new bed and mattress. The team sent by LoadUp told me parts were missing for the bed and they couldn’t set up. After hours talking with the bed company and their warranty provider there were no issues with the bed and my friend and I set it up ourselves. Spent $160 with this company to have them refund me $30 for basically doing nothing. Additionally the customer service prevented me from talking to an actual person and focused on delayed texting.”

Helpful Report

Posted 3 years ago

“Will never use again! They gave us a time window and the loader called at the end and said they “would have to do it another day because something came up”! Tried to call the company ALL DAY (8 times) and left messages and had no response! If you want dependable, would NOT recommend!”

Helpful Report

Posted 3 years ago

“They do come right out for a estimate. The prices are outrageous not affordable at all. I had a lot of recyclables items it seems they don’t take take that under consideration. It’s a service for someone who just want things moved and the price doesn’t matter.”

Helpful Report

Posted 3 years ago

“This company is very robotic automated not human friendly and very unhelpful they pick and choose what they will take and the rates are crazy high and they say they vet their loaders but most are cons and you get some scuzzy dudes who ruin your yard even though u asked them not to drive on the lawn.”

Helpful Report

Posted 3 years ago

“I made an appointment for mattress pick up. They no call no showed. Later said no staff. It was rescheduled for two days later. Again, no staff. I asked for a refund and went with another company. Their customer service line doesn’t answer or respond to voicemail. Only had any responses to texts.”

Helpful Report

Posted 3 years ago

LoadUp is rated 4.6 based on 7,175 reviews