LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,720 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,720 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Load Up reached out to me for mattress removal because California law supposedly requires store to offer it free within the 30 days of purchase of a new bed. Well, I scheduled just fine but then there driver did not come at the allotted time between 8-12. He didn’t make it until 5:30 pm and then when he arrived, he dragged the bed through the dirt all the way to the edge of the driveway and then left it there claiming it was too soiled for him to take and it was in the policy. You destroy the bed more than what it was then you say you can’t take it and make it harder for me to bring it back into my home because it’s all filthy and has debris over it. So much for this being a service to residents if you don’t even care how the bed is treated because you don’t want it. If he would have inspected it before he moved it, I wouldn’t be so bad but that’s one hell of a process to show up late, mistreat the bed and then leave it worst than what it was.”

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Posted 3 years ago

“I had scheduled the company on the 29th of May to pick up some books and DVDs on June 4th between 4 and 8 pm. for 100.00 dollars. Nobody showed up. Got a text after 8 pm saying they will pick up the next day. Was told on Sunday that it that they were going to charge me extra for each box or bags of books. Stay Away!!”

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Posted 3 years ago

“Scheduled a mattress pick up for Thursday between 0800-1200. No updates on the online tracking, had to reach out to customer at 12:30 to confirm ETA and was told driver was delayed. Phone number listed for driver was shut off but was told they would contact driver and advise. Never able to contact driver so we rescheduled for next day. You'd figure if it was rescheduled due to company fault they would find a driver for first thing AM pick up. 8:30 on Friday rolls around and I'm told nobody has accepted the pick up and they are still working on getting someone out. Cancelled and went with another company who already has an ETA for today. Wasted 2 days off waiting for someone to show who never was going to.”

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Posted 3 years ago

“🚩 🚩 🚩 BE WARNED!!!! Stay away from this company at all cost!!! Not worth the hassle. I had placed an order for pick up for my items 18 days prior to the day of pick up. The morning of the pick up I was told that my loader had another commitment and would not be coming. Then I was rescheduled for the afternoon in which they never showed up again. I was then promised that they would be there the next morning and again they canceled. By this time we had to move out of our apartment and we were again promised that they would come following the holiday weekend when our apartment manager was willing to let them in. As you could guess they never came. Today is now six days from my original pick up date and I still have not had my items picked up. So I am facing a fine from my apartment as not having my items removed because the services I paid for never were fulfilled. PLEASE stay clear of this company, save yourself the time and trouble and find a local trustworthy company. It has become frustratingly comical at this point as they have rescheduled and promised pick up 5 times to no avail.”

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Posted 3 years ago

“Bad service. Schedule a pickup on line receive confirmation made arrangements for new furniture to arrive the next day and they wanted for me to reschedule”

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Posted 4 years ago

“I scheduled online for LoadUP to come and pick-up an old mattress and box spring for disposal on 5/26/22 between the hours of 8 AM and 8 PM. >>>> NO ONE arrived!!!!!!”

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Posted 4 years ago

“Robert sent two men. Within five minutes of their being there I told them they were making me nervous because it did not sound like they knew what they were doing, I should have ended the appointment at that point. In the meantime in trying to bring furniture down stairs they gouged my newly painted door frames, walls, woodwork snd stair bannister. I cried when I saw the damage. I sent pictures to Robert. I also sent pictures of furniture items they removed. It turned out to be four pieces instead of the original eleven. I have texted Robert to ask for adjustment of charged snd he has ignored me. I am very displeased.”

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Posted 4 years ago

“Helping future customers. I wanted to have my satellite dish removed. Under the satellite dish removal on the website, it states they cannot remove it from the roof. No where on the website does it specifically state that they cannot remove it from the ground. But when I paid, I paid for the removal, and haul away. They called and I told them it was in the ground. Since they couldn’t complete the job, they said a refund would be issued.But because it was the day of, I only got 50% of my money back. Despite clearly stating on the satellite portion of the website that they cannot remove it. It didn’t clearly state it. They said it was in their terms and agreements stating that they could not make any alterations to the premises etc. Money down the drain.”

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Posted 4 years ago

“made an appointment to have a couple of couches removed. they cancelled twice and by the time i found out it was too late to hire someone else. cant get ahold of them on the phone just sends you in circles. if i could give zero stars i sure would”

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Posted 4 years ago

“Waste of time, money, and energy. GoLoadUp has no actual drivers or trucks; they contract out to local people who have no guarantee of showing up or doing the job. We were rescheduled multiple times (each at the last minute), and eventually had a no-show with zero communication. After the pickup window closed, GoLoadUp's site still said, "Job accepted, not yet en route." After wasted time, I eventually asked for a refund and found a reputable local hauler which was less money, ironically. Don't bother with GoLoadUp.com”

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Posted 4 years ago

“Contracted the company to set up my new bed and mattress. The team sent by LoadUp told me parts were missing for the bed and they couldn’t set up. After hours talking with the bed company and their warranty provider there were no issues with the bed and my friend and I set it up ourselves. Spent $160 with this company to have them refund me $30 for basically doing nothing. Additionally the customer service prevented me from talking to an actual person and focused on delayed texting.”

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Posted 4 years ago

“Will never use again! They gave us a time window and the loader called at the end and said they “would have to do it another day because something came up”! Tried to call the company ALL DAY (8 times) and left messages and had no response! If you want dependable, would NOT recommend!”

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Posted 4 years ago

“They do come right out for a estimate. The prices are outrageous not affordable at all. I had a lot of recyclables items it seems they don’t take take that under consideration. It’s a service for someone who just want things moved and the price doesn’t matter.”

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Posted 4 years ago

“This company is very robotic automated not human friendly and very unhelpful they pick and choose what they will take and the rates are crazy high and they say they vet their loaders but most are cons and you get some scuzzy dudes who ruin your yard even though u asked them not to drive on the lawn.”

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Posted 4 years ago

“I made an appointment for mattress pick up. They no call no showed. Later said no staff. It was rescheduled for two days later. Again, no staff. I asked for a refund and went with another company. Their customer service line doesn’t answer or respond to voicemail. Only had any responses to texts.”

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Posted 4 years ago

“Very disappointed with removal today. Had a large 2 piece sectional that needed to be removed and 1 mover showed up. Good thing my husband was home to help. Did not expect to have to move the furniture ourselves. Very disappointed”

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Posted 4 years ago

“Canceled my scheduled pick up time twice in a row, less than 24 hours before pickup both times. Did not communicate well. Did not call back when requested. DO NOT USE THIS SERVICE IF YOU CARE ABOUT YOUR TIME.”

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Posted 4 years ago

“The $1,949 mattress I purchased on 18 December 2021 is still, as of 21 January, sitting in its box downstairs. I paid Avocado Green for the In-Home Delivery and Setup, White Glove service, to set up the mattress and remove the old mattress. On 23 December I received an email from Avocado stating that there was a Curbside Downgrade, i.e. they could deliver the mattress but not complete the pre-paid setup and removal. But no worries! They have other service providers, such as Go Load Up. Mattress was delivered on Friday 14 January, Go Load Up was supposed to come the same day. They cancelled and rescheduled…five more times. Avocado Green and Go Load Up have failed to live up to their obligation; this could be considered a breach of contract and could possibly result in legal action.”

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Posted 4 years ago

Linda, I want to extend my most sincere apologies for your recent experience with our services. We pride ourselves on delivering superior service for each and every customer and it appears we may have not met that standard in this circumstance. There are times when there are factors out of our control that result in a delay or rescheduling of service. However, to your point, communication is the best thing we can offer during those situations and I apologize that we did not do that effectively. I appreciate you taking the time to share your feedback and bring this to our attention. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number so that we may have the opportunity to make this a positive experience for you.

Posted 4 years ago

“1. PRICE IS REDICULOUS 2. PICK UP WAS SUPPOSED TO BE EARLY DAY ,BUT HAPPENED AT 8:30 PM.”

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Posted 4 years ago

Dudley, thank you so much for taking the time to share your feedback with us. While we strive to make this process easy and convenient for our customers, there are times when situations out of our control result in a delay of service. I.e. traffic, weather, mechanical issues. Our most sincere apologies for the inconvenience this caused you. Please feel free to call us at (877)786-1348 or email support@goloadup.com with your order number so that we may look into this further for you. Thank you again for bringing this to our attention.

Posted 4 years ago

“I did not hire you recently?”

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Posted 4 years ago

LoadUp is rated 4.6 based on 7,720 reviews