LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,720 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,720 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“beware!! my property was damaged and stolen and they are doing nothing to rectify the situation. They just said it's not their responsibility. how is that possible? so I'm going to court. save yourself the hassle.”

Helpful Report

Posted 4 years ago

I sincerely appreciate you taking the time to share your feedback with us. I want to extend my deepest apologies for the experience you had with our services. We would welcome the opportunity to speak with you further regarding this matter. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number at your discretion. Thank you again for bringing this to our attention, and we look forward to speaking with you soon.

Posted 4 years ago

“I paid up front for removal of my elliptical, including additional fees for disassembly and removal from upstairs location. When the two guys arrived, they were ill prepared to remove the elliptical. They said that they never disassemble equipment. They just remove it. I told them that it could not be removed without disassembly since it was assembled in the room initially. They didn't have tools to remove it and seemed confused as to how to do it. I then suggested that if they weren't comfortable, maybe they shouldn't remove it. They agreed that they didn't know how to proceed. They left (less than 10 minutes after arrival). I only received a 50% refund after requesting 100% back because Load up said that the drivers told Load up that they could remove it intact (it was not possible with the size, the fact that it had to be taken downstairs). Clearly these guys had never disassembled anything, didn't have the tools and seemed like people who just move things into their truck without any further knowledge. It should not be my problem if Load up cannot bring individuals who know how to do the job, especially when they specifically ask for these details on their website when paying for and booking the job. Don't ever use this company!!!”

Helpful Report

Posted 4 years ago

Thank you for bringing this to our attention and for sharing such a detailed review of your experience with our services. We set a high standard for ourselves and are truly sorry to hear you had such a frustrating experience. If you'd be willing, we would greatly appreciate the opportunity to discuss this further with you. Please feel free to contact us via phone at (877)786-1348 or email support@goloadup.com with your order number at your discretion. We look forward to hearing from you.

Posted 4 years ago

“Scheduled carpet removal for next day. They do not allow you to get a quote without paying for the full service ahead of time. I texted a picture after paying over $200 and got no response until almost 12 hours later (the evening before the service was booked for) stating that a quote needed to be generated first beforehand. I texted again in the morning at 8 am (when the job was to be started) and they still said they were waiting to "find a loader" to give me a more accurate quote. I started to feel like I was being scammed and needed the job to be completed in the time frame I paid for, and asked to cancel the job. I then received a text from them (after multiple attempts to contact them - good luck) stating that they had found a loader to come before noon and would not refund my full fees. They however did not let me know that this crucial piece of information - I believe this was a lie so they could keep 50% of my fees. They should not be paid at all - they provided absolutely no service. Stay away from this company. The business model of making one pay before a quote is generated is violating consumer protection laws. I am going to file a complaint with the attorney general's office as well.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share such a detailed review of your experience with our services. We are disheartened to hear that many elements of this process were disappointing, to say the least. We have a high standard of quality for customer service and your experience should never have been an exception. We would greatly appreciate the opportunity to discuss this further with you. Please feel free to contact us via phone at (877)786-1348 or email support@goloadup.com with your order number at your discretion. Thank you again for bringing this to our attention.

Posted 4 years ago

“Responsiveness, zero communication, always automatic phone calls and never get a rep on the phone. I scheduled for pick up items because I need to empty house as scheduled time window. When I placed the order, I confirmed with rep twice about the pick up date through text. They said the date works. Then, the day before, they text me for reschedule time, I said I can not reschedule it. They said they can schedule the original time window. When I confirm with them, no response. When I asked to cancel the order, no response. I would not consider this company in future.”

Helpful Report

Posted 4 years ago

Thank you for providing feedback on your recent experience with our services. We pride ourselves on delivering superior service for each and every customer, and it appears we may have not met that standard in this circumstance. There are times when there are factors out of our control that result in a delay or rescheduling of service. However, to your point, communication is the best thing we can offer during those situations and I apologize that we did not do that effectively. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number at your discretion. We look forward to the opportunity to speak with you further.

Posted 4 years ago

“Pick-up scheduled between 12-4pm. Driver showed up at 9:45am. Did not call before arriving. Did not follow instructions, which directed him to the loading dock and asked him to call me when he arrived so that I could meet him and give him access to the freight elevator. Instead he showed up unannounced at the front desk, who called to ask for permission to let him up, and then after picking up the mattress took it back through the front lobby, which my building manager then complained to me about as if it was my fault.”

Helpful Report

Posted 4 years ago

Chris, thank you so much for taking the time to share your feedback with us. We have a high standard of quality for customer service, and your experience should never have been an exception. If you would be willing, we would greatly appreciate the opportunity to discuss this further with you. Please feel free to contact us via phone at (877)786-1348 or email support@goloadup.com with your order number at your discretion. Thank you again for sharing this with us.

Posted 4 years ago

“We hired LoadUp to remove a treadmill. The first company they contracted out too, never showed up and lied saying that they had been to our house and couldn't do the job. They rescheduled us to the following day, and again no call and no show. We were then rescheduled for the following Monday, once again no call and no show. After the third reschedule, we called another company just see how responsive they might be. LoadUp's competition, came the day I called and took the Treadmill, and we were charged less. We did get our money back, as requested from LoadUp, but still I will NEVER use or recommend them to anyone! If I could give them no stars I would!”

Helpful Report

Posted 4 years ago

Thank you for providing your feedback and bringing this issue to our attention. We set a high standard for ourselves and are truly sorry to hear you had such a frustrating experience. We would love the opportunity to speak with you further to discuss your experience in depth. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number at your discretion. Thank you again for sharing your experience with us.

Posted 4 years ago

“Did not arrive between expected window. Changed the time to the next hour after the window I selected. No communication. Yet my payment was on time. I don’t do inconvenience”

Helpful Report

Posted 4 years ago

Wanda, thank you for providing your feedback and bringing this issue to our attention. We are truly sorry to hear you had such a frustrating experience. We would appreciate the opportunity to discuss this further with you. Please feel free to call us at (877)786-1348, or email support@goloadup.com with your order number at your discretion. We look forward to speaking with you soon.

Posted 4 years ago

“I prepaid for pick up and they never showed up. And it’s nearly impossible to get in contact with a person to assist. I’m not even sure how I’ll get reimbursed. Infuriating! Obviously a scam do not hire them or pay them in advance!!!”

Helpful Report

Posted 4 years ago

Thank you for providing your feedback and bringing this issue to our attention. We set a high standard for ourselves and are truly sorry to hear you had such a frustrating experience. Please feel free to reach out via phone at (877)786-1348, or email support@goloadup.com with your order number so that we may discuss this further with you. Thank you again for sharing your experience with us.

Posted 4 years ago

“Scheduled pickup.. driver no show.. rescheduled ..contacted by driver, driver then unresponsive. Customer service via chat is slow at best.. driver no show again. Rescheduled for the next morning. Just received a text delaying delivery again. Unbelievable.”

Helpful Report

Posted 4 years ago

Sharon, I want to extend my most sincere apologies for your recent experience with our services. We pride ourselves on delivering superior service for each and every customer and it appears we may have not met that standard in this circumstance. There are times when there are factors out of our control that result in a delay or rescheduling of service. However, communication is the best thing we can offer during those situations and I apologize that we did not do that effectively. I appreciate you taking the time to share your feedback and bring this to our attention. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number so that we may have the opportunity to make this a positive experience for you.

Posted 4 years ago

“This business is a scam! I booked an appointment online to pick up a mattress and box spring. The evening before the appointment I was notified that they had to change the appointment, moving it out an additional 3 days. I understand scheduling changes can happen, but in this instance I wasn't in the position to wait an additional 3 days for the removal. Again, no problem just let me cancel and I will find another provider that can accommodate the time frame I needed and they agreed to. The scam is they only refunded 80% of what I had pre-paid - when they were the one's that could not meet the agreed upon schedule. Had I needed to cancel at the last moment I get the "policy" of only refunding 80% but this was LoadUp's scheduling issue not mine. What a total scam!”

Helpful Report

Posted 4 years ago

Doug, I want to extend my most sincere apologies for your recent experience with our services. We pride ourselves on delivering superior service for each and every customer and it appears we may have not met that standard in this circumstance. There are times when there are factors out of our control that result in a delay or rescheduling of service. However, communication is the best thing we can offer during those situations and I apologize that we did not do that effectively. I appreciate you taking the time to share your feedback and bring this to our attention. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number so that we may have the opportunity to make this a positive experience for you.

Posted 4 years ago

“SCAM! Movers tried to cancel, showed up late with their kid and no equipment, slid the piano over to my neighbor, and charged me over $400 for this 20min of work.”

Helpful Report

Posted 4 years ago

We sincerely appreciate you taking the time to share your feedback with us. I want to extend my deepest apologies for the experience you had with our services during your office move. We would welcome the opportunity to speak with you further regarding this matter to make this a positive experience for you. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number at your discretion. Thank you again for bringing this to our attention.

Posted 4 years ago

“Booked a job that requires 2 people and clearly indicated that in the special instructions. Even agreed to pay the extra charge. Came with just 1 guy and the company refuses to provide any refund. Such horrible customer experience.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share a review of your experience with our services. We are disheartened to hear that certain elements of this process were disappointing, to say the least. We have a high standard of quality for customer service, and your experience should never have been an exception. If you would be willing, we would greatly appreciate the opportunity to discuss this further with you. Please feel free to contact us via phone at (877)786-1348 or email support@goloadup.com with your order number at your discretion. Thank you again for bringing this to our attention.

Posted 4 years ago

“No show. No progress communication except text 15 min before time expiration from “Elijah McCall” ending in 1234 and when we respond by text and call back, we receive no answer. It’s 8:30… kids in bed. Better not see a charge to my card…just sayin’.”

Helpful Report

Posted 4 years ago

Angie, thank you for providing your feedback and bringing this issue to our attention. We set a high standard for ourselves and are truly sorry to hear you had such a frustrating experience. If you would be willing, we would greatly appreciate the opportunity to discuss this further with you. Please feel free to contact us via phone at (877)786-1348 or email support@goloadup.com with your order number at your discretion. We look forward to speaking with you soon.

Posted 4 years ago

“now on the 3rd reschedule with no contact except an email that says oh, now we're coming on Monday between 8 and 12. I picked the original time because we'd made arrangement to actually be here, and in every case the only communication was just an email - no questions about whether it would actually work for us, nothing. So I cancel and reschedule other stuff, then the night before another note that says they've rescheduled me for another day and time. I'm not sure these guys actually even exist. I'm beginning to think I've been scammed.”

Helpful Report

Posted 4 years ago

We sincerely appreciate you taking the time to share your feedback with us. We pride ourselves on delivering superior service for each and every customer, and it appears we may have not met that standard in this circumstance. There are times when there are factors out of our control that result in a delay or rescheduling of service. However, communication is the best thing we can offer during those situations and I apologize that we did not do that effectively. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number so that we may have the opportunity to make this a positive experience for you. Thank you again for bringing this to our attention.

Posted 4 years ago

“Overall wouldn’t recommend as the independent contractor used left a lot to be desired. I’ll need to retract my recommendation to our concierge team as well. Good luck if you use them and hope you get a better subcontractor than I did. Ended up messing up my floors so now I’m frantically trying to clean them so it doesn’t damage them too much. Still visible even after the darkest parts are cleaned with Clorox.”

Helpful Report

Posted 4 years ago

Kenneth, thank you for taking the time to share such a detailed review of your experience with our services. We are disheartened to hear that many elements of this process were disappointing, to say the least. We have a high standard of quality for customer service, and your experience should never have been an exception. We’d love the opportunity to speak with you further regarding this matter. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number at your discretion. Thank you again for bringing this to our attention.

Posted 4 years ago

“They have rescheduled on me three times. I can’t ever get anyone on the phone to talk to. My items were supposed to be picked up two weeks ago and they rescheduled me again so now it’ll be three weeks and waiting.”

Helpful Report

Posted 4 years ago

I appreciate you taking the time to share your feedback and bring this to our attention. We pride ourselves on delivering superior service for each and every customer, and it appears we may have not met that standard in this circumstance. There are times when there are factors out of our control that result in a delay or rescheduling of service. However, communication is the best thing we can offer during those situations and I apologize that we did not do that effectively. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number so that we may have the opportunity to make this a positive experience for you.

Posted 4 years ago

“This is a scam. I booked 12 days in advance and paid. Driver did not show up. I was not even told this until almost halfway into the four hour window. I was not guaranteed another date or time but told I would be called back. I waited almost an hour and called another service that showed up in 30 minutes, and did not demand upfront payment before showing up. LoadUp will not refund my money based on some technicality they claim (being allowed to reschedule anytime into the future whenever it is convenient for them). I would never use this company again.”

Helpful Report

Posted 4 years ago

KJ, thank you for taking the time to share such a detailed review of your experience with our services. We are disheartened to hear that many elements of this process were disappointing, to say the least. We have a high standard of quality for customer service, and your experience should never have been an exception. We’d love the opportunity to speak with you further regarding this matter. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number at your discretion. Thank you again for bringing this to our attention.

Posted 4 years ago

“Pick up scheduled for a Friday, noon to 4PM. No pick up. I called, then used the provided text number to find out what happened. No response. The following day I initiated an on line chat. The reason given for the pickup failure: no elevator access. My house is street level, no stairs. The pick up was then rescheduled for Monday 8-noon, and confirmed. Moments ago I received a text rescheduling pickup to Thursday 8-noon. The text number does not allow a response. I checked the on line status of the order, it's Thursday.....unless there is a change! Let's see what happens THIS week!”

Helpful Report

Posted 4 years ago

Irene, thank you for sharing your feedback with us. We have a high standard of quality for customer service and your experience should never have been an exception. There are times when there are factors out of our control that result in a delay or rescheduling of service. However, communication is the best thing we can offer during those situations and I apologize that we did not do that effectively. We appreciate your patience, and look forward to making your removal a seamless and swift experience! Thank you again for bringing this to our attention.

Posted 4 years ago

“Scheduled pickup from 12-4 today. Went online to see status and now it says my window was 8am-8pm. Who would ever agree to that?! Impossible to reach anyone by phone and nobody replied to my text. Worst reliability of any company. Seems I'm not alone, judging from the reviews. Never again.”

Helpful Report

Posted 4 years ago

“I had a removal booked yesterday that was a no-show. Upon contacting customer service, learned they "offer" the job to local contractors, and they have no recourse if the local contractor flakes. Was told the best they could do was a reschedule for late next week, but why bother when that's not guaranteed either? The customer service people were very nice, but since they apparently can't do a single thing about a no-show, that doesn't really help. My refund was processed quickly, at least.”

Helpful Report

Posted 4 years ago

LoadUp is rated 4.6 based on 7,720 reviews