LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,175 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,175 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have rescheduled on me three times. I can’t ever get anyone on the phone to talk to. My items were supposed to be picked up two weeks ago and they rescheduled me again so now it’ll be three weeks and waiting.”

Helpful Report

Posted 4 years ago

I appreciate you taking the time to share your feedback and bring this to our attention. We pride ourselves on delivering superior service for each and every customer, and it appears we may have not met that standard in this circumstance. There are times when there are factors out of our control that result in a delay or rescheduling of service. However, communication is the best thing we can offer during those situations and I apologize that we did not do that effectively. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number so that we may have the opportunity to make this a positive experience for you.

Posted 4 years ago

“This is a scam. I booked 12 days in advance and paid. Driver did not show up. I was not even told this until almost halfway into the four hour window. I was not guaranteed another date or time but told I would be called back. I waited almost an hour and called another service that showed up in 30 minutes, and did not demand upfront payment before showing up. LoadUp will not refund my money based on some technicality they claim (being allowed to reschedule anytime into the future whenever it is convenient for them). I would never use this company again.”

Helpful Report

Posted 4 years ago

KJ, thank you for taking the time to share such a detailed review of your experience with our services. We are disheartened to hear that many elements of this process were disappointing, to say the least. We have a high standard of quality for customer service, and your experience should never have been an exception. We’d love the opportunity to speak with you further regarding this matter. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number at your discretion. Thank you again for bringing this to our attention.

Posted 4 years ago

“Pick up scheduled for a Friday, noon to 4PM. No pick up. I called, then used the provided text number to find out what happened. No response. The following day I initiated an on line chat. The reason given for the pickup failure: no elevator access. My house is street level, no stairs. The pick up was then rescheduled for Monday 8-noon, and confirmed. Moments ago I received a text rescheduling pickup to Thursday 8-noon. The text number does not allow a response. I checked the on line status of the order, it's Thursday.....unless there is a change! Let's see what happens THIS week!”

Helpful Report

Posted 4 years ago

Irene, thank you for sharing your feedback with us. We have a high standard of quality for customer service and your experience should never have been an exception. There are times when there are factors out of our control that result in a delay or rescheduling of service. However, communication is the best thing we can offer during those situations and I apologize that we did not do that effectively. We appreciate your patience, and look forward to making your removal a seamless and swift experience! Thank you again for bringing this to our attention.

Posted 4 years ago

“Scheduled pickup from 12-4 today. Went online to see status and now it says my window was 8am-8pm. Who would ever agree to that?! Impossible to reach anyone by phone and nobody replied to my text. Worst reliability of any company. Seems I'm not alone, judging from the reviews. Never again.”

Helpful Report

Posted 4 years ago

“I had a removal booked yesterday that was a no-show. Upon contacting customer service, learned they "offer" the job to local contractors, and they have no recourse if the local contractor flakes. Was told the best they could do was a reschedule for late next week, but why bother when that's not guaranteed either? The customer service people were very nice, but since they apparently can't do a single thing about a no-show, that doesn't really help. My refund was processed quickly, at least.”

Helpful Report

Posted 4 years ago

“Delivery was scheduled for 8 - 12. At 12 we tried contacting them - horrible options on phone. Could not get to “live” person and their records showed delivery between 11 and 12 - and this was at 3:40. They finally arrived, set up the bed - did not haul away all the packing and did not properly set up the bed. They took some of the packing material away and just left - no notice they were finished! When we contacted the company they told us - too bad, it’s now ours and we need to deal with it!”

Helpful Report

Posted 4 years ago

“This company is an absolute scam and I would like to warn others DO NOT USE THEIR SERVICE. As “stated in their terms and conditions”- they can give a 4 hour window, change to the time of pickup last minute, not show up at scheduled time, cancel, not follow through on their end, and still charge you for %50 of the quote. I checked BBB and sure I enough there are many complaints of the same thing. Won’t be long until a lawsuit is pending for this company. BEWARE!!!!! The worse thing about this business is that it does state some of these points in their “terms and conditions“. You can spend an hour reading it before you book(if you have the time) or STAY AWAY”

Helpful Report

Posted 4 years ago

“Don’t use this company. Not organized, poor communication, and lack follow through. First pickup scheduled received an email telling me they couldn’t accommodate agreed upon time. Spoke with rep that evening and rescheduled to the next day between 4-8 pm. Next day received a voicemail stating they didn’t complete pickup the prior day as they couldn’t reach me and asking me to reschedule. Couldn’t get a rep on the phone when I called them back. Was able to reach them via email. Let them know that the driver never called me, that I’d received an email stating they couldn’t accommodate the pickup time, and that I’d already rescheduled. The rep responded with that they had no record of this. How can you run a business if you can’t keep track of correct communication and correct scheduled pick up times. The rep assured me that they did now schedule the pickup. We wait from 4-8 pm. No call and no show. Reached out again to the company and so far no response. I question if they even intend to fulfill our order. I’ve since read other reviews on the BBB that reflect unfortunately this same experience with poor service recovery. Go with a local trusted company instead and save yourself the time of this circus. We are still uncertain if and when they’ll even complete our order.”

Helpful Report

Posted 4 years ago

“Pick up order was confirmed by multiple texts, each giving a new window 2 hours later that the other, in the end I was left waiting for a no show, with no explanations or apologies.”

Helpful Report

Posted 4 years ago

“This was a mistake - I wish I had done my research, but hopefully you can learn from my dumbness...Driver cancelled, nobody contacted us as we waited. I recommend booking with an actual local company - this is like the door dash of movers... they have zero input into if someone shows up.”

Helpful Report

Posted 4 years ago

“This company is awful. Never showed up, never called. I finally got a hold of the assigned driver who told me he was “pulled from the job” after several texts, emails and messages in which I specifically asked someone to call me, they “snuck an email” seven hours after scheduled pick up time to tell me that the driver had a “medical issue” which was a direct lie as I had spoken to the driver who seemed pretty healthy when we spoke. No pick up, zero communication. The only way I got Anyone to speak with me was by calling and pretending I wanted a new pick up. Of course they answered the phone. After dealing with with the person who answered for 10 minutes and getting really bad excuses, I asked to speak with a supervisor. She came back several minutes later without one. I promptly cancelled the service and hired a local pick up company who guaranteed they would be here the next afternoon at 2:30. They were cheaper and actually picked up the phone. DO NOT USE THIS COMPANY. BRUTAL!!”

Helpful Report

Posted 4 years ago

“Driver never went to get help over 4 hours a go no show no call, what is going on? beats me”

Helpful Report

Posted 4 years ago

“Items have been outside for 2 days now. The loaders called 2 hours ahead of schedule which resulted in a missed pick up on the original day. By the time I woke up and saw that they attempted to reach me and to give them the right phone number, dispatch already told them to move on to the next pick up. Dispatch is not trying to understand that their lack of following rules would’ve resulted in my items not being picked up even if my phone number was correct. They state that the confirmation call will happen 30 minutes in advance, but then they actually call you way earlier than that. My pick up was scheduled at 12pm and they were set to arrive at 11am. There is no way to talk to an actual person over the phone so trying to get support is long and drawn out. The service does not make me feel welcome and it has further cemented that I will never use this company again. I feel like they just took my money and now I’m at the mercy of when they decide they want to send a team to pick up my items. The pick up got rescheduled to a different day and they are trying to say that there is no guarantee that the items will get picked up on the rescheduled date either. Do not use this service, there are better companies out there that actually care about their customers experience.”

Helpful Report

Posted 4 years ago

“This company forces you to pay before hand to book, after I book they try to cancel my appointment, trying to reach them is very difficult they wait till the end of their business day to send me a message to reschedule or cancel, I looked them up on the BBB and from the reviews they got Loadup have a real bad habit of taking people money and canceling appointments, almost like a scam either come pick my furniture up, or refund my $237.00 y'all happily took without providing service, and I will be filing a complaint with the better business bureau”

Helpful Report

Posted 4 years ago

“Cancelled on me the day of pickup. The customer service to get help was purposely difficult to reach. The phone service is no help. Chat took a long time to reply. When I finally reached someone on chat, they were rude and non-helpful. I haven't seen my refund as promised, so I've disputed the charge with my credit card company.”

Helpful Report

Posted 4 years ago

“Disaster. Driver allegedly shows up... never even saw him... says he can't park... I tell him to look at the top of the street, says he will... disappears. Using a fake phone number. Won't answer his text. No ability to reach Load Up to follow up in any way. Live Chat is automated. Telephone is not reachable. E-mail takes days to get a response.”

Helpful Report

Posted 4 years ago

“I have wasted 2 weekend on this company 😒 would 👎 not recommend very poor service”

Helpful Report

Posted 4 years ago

“30 minutes after my order time, I did not receive any call or update so I took the liberty to check my order online, where it stated that they required more info from me, after I texted the number given, they informed me they have not found a loader for me and my order would be delayed. Mind you I requested time from my job to be home ready for the pickup and arranged my schedule for it, just for them not to prioritize my time or business.”

Helpful Report

Posted 4 years ago

“Do not use this company if you live outside a large city. They will schedule a pick-up for a mattress, have you pay for everything, and then not show up for 3 weeks. They won't notify you until week 4 when they tell you that they are not going to fulfill the contract. They lie about sending an email, are rude on the phone, and getting a hold of someone requires the go around in their automated system where you never reach a person. They only pick up in cities, 10 miles outside you are out of luck because the service area is "extended". They seem to belong to the group of businesses who think that customers are only found within cities, everything else is cattle country. Absolute failure!”

Helpful Report

Posted 4 years ago

“They canceled a pickup on the day they were to pickup”

Helpful Report

Posted 4 years ago

LoadUp is rated 4.6 based on 7,175 reviews