LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,720 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,720 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loaders never showed on scheduled day. Which screwed us as we were getting photos done for house listing. They asked to reschedule and that they would come back in two days. The next day they notified me they could not pick up for another week. All i needed was a washer and dryer picked up. Customer service didn’t seem to care at all.”

Helpful Report

Posted 4 years ago

“Service is straight trash! They were supposed to show up anywhere from 8am to 12. 4 hours past noon and still haven't arrived. I've tried to call the driver several times and now they won't pick up the damn phone.”

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Posted 4 years ago

“I wish I could give the service no stars. They are not committed to providing you with the best residential junk removal service possible. In my case, they took my money and hired a towing service, that couldn't make the 4 hour time window. Neither Load Up or RCTowing could be bothered to inform me of what was going on. I had to repeatedly call and each call ended with well get back to you... The claims of donating or recycling go out the window when items sit in the rain for two hours past the pick-up window. You will be better off hiring a local company on your own.”

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Posted 4 years ago

“Listed the items to be picked up, got an online quote and placed the order. Got a confirmation of the order and the time and date of pick up. A few days before the pick up got a call telling me that the quote was only for one of the items listed and even though the other items were listed in my request we didn't enter them correctly and to add them to the order would be an additional $80...feels like bait and switch.”

Helpful Report

Posted 4 years ago

“Setting up the pick up was easy, paid upfront based on the estimate provided via photos submitted. They then asked for more photos prior to the pickup as was stated an unlisted item was also scheduled. I submitted those photos via their website as well as via email the morning of the day before our scheduled pick up. On the day of the scheduled pickup they never came. We contacted them and they needed to reschedule for the following day. They finally arrived and as they were loading up the items I asked if they had enough room in their van and they assured me it would all fit. It didn't. They had to unload the van at a local place and come back for a second load up (no pun intended). Upon returning their service center attempted to contact me and the loader handed me his phone to speak with them. Speaking with the rep I was told that I needed to pay an additional fee, which was more than the original amount I paid upfront, claiming that due to the second loading trip it I have to pay more. I told them this is extortion asking for more money due to the lack of either your estimator, process, scheduler or size of the vehicle that I shouldn't have to pay for. They put me on hold and later came back saying they would lower the amount but I still had pay in order to remove the rest. I said no way I'm paying any more than I already did so how do we proceed from here. They said they then couldn't complete the job and take anything else. Unfortunately for them the loaders were done with the second batch so I asked what now? Are you seriously going to ask them to do more work to not take it and unload it? The rep them spoke with the loader to work out the details but they took the rest and I refused to pay extra. All in all I think they have poor communication with their estimation and dispatch process. Likely just a subcontractor that doesn't do a great job of connecting the work to the right folks and then tries to make up for it by charging more money. Be careful this doesn't happen to you!”

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Posted 4 years ago

“I had a disappointing experience with LoadUp. They missed an all-day appointment to pick up a sofa, then missed another slot the next day. The loader finally arrived 3 hours late by himself, so I had to help lift the sofa. They offered small refund, but too little in my opinion based on how much time I spent on the phone and waiting for them to arrive.”

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Posted 4 years ago

“Missed the time frame by over 2 1/2 hours and still haven't showed up. Tried to contact and took almost 2 hours to return call. To find out they don't even have a team scheduled to come out and they didn't even know when they could make it to get 2 TV's. What a wasted day.”

Helpful Report

Posted 4 years ago

“I would even give you guys a one star! Horrible service! No communication what’s so ever! Left my in laws handing in the wind telling me that you were coming today!(05-29-2021)! You should be ashamed of yourselves! Thinking of sending the ghost bed back!”

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Posted 5 years ago

“No call no show. Customer service rude”

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Posted 5 years ago

“THESE PEOPLE ARE CROOKS. THEY STOLE HUNDREDS OF DOLLARS FROM ME AND THEN TRIED TO TELL ME IT WAS MY FAULT”

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Posted 5 years ago

“I had an extremely poor experience with LoadUp Junk Removal. I scheduled my removal two weeks in advance and the movers showed up at my home over two hours early from the pre-arranged time slot so I wasn't there. I spoke to the LoadUp driver over the phone and he said he'd return during the time slot after his other pick-ups. He never arrived and I waited for over four hours. I called LoadUp and they informed me they couldn't get in touch with the driver either so I had the choice to either cancel with a full refund or reschedule the pick-up with a discount. I chose to reschedule because I was in the process of moving and need the removal to happen quickly. The discount amounted to less than 15% off so I found another service to carry out the pick-up. When I called LoadUp to officially cancel my pick-up, they informed me I could only receive an 80% discount. After re-reading my report, they agreed to grant me a 100% refund as originally promised. The email receipt I received after this call was 80%. I had to call LoadUp another two times to confirm I was receiving a 100% discount and get an email receipt. While the people I spoke to over the phone were polite, this was an incredibly frustrating ordeal. I would recommend anyone looking for a junk removal service look elsewhere for a more reliable experience.”

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Posted 5 years ago

“I scheduled a pick up, loaded all the stuff outside and waited for several hours and paid a lot of money, I received a confirmation email stating who was assigned to me. The guy NEVER CALLED OR SHOWED UP!! When I called the number provided for the person assigned it went straight to voicemail! So unprofessional and I am EXTREMELY disappointed, this was a huge inconvenience for me, and will not be using this company ever again! When a customer pays a ton of money, and works their butt off taking all the stuff out (I'm a single mom I don't have help which is why I ordered a pick up for this stuff) and puts it infront of there house which doesn't look very attractive, and schedules a pick up, SHOW UP! Or at least have the courtesy TO CALL, communicate with the customer, if you CANT MAKE IT! I could of been getting other errands done or spending some quality time with my kids instead of paying a lot of money just for no one to call or show up! I feel like I just got scammed and will be reporting to the BBB!”

Helpful Report

Posted 5 years ago

“I hired Loadup to disassemble and remove a large playground set. They removed the playground (mostly) on the scheduled day, but they left my yard in a dangerous condition, and hid portions of the playground in the brush several yards from where the playground was. The day after they removed the playground, I discovered that they had left over a dozen large metal bolts, washers, nuts, and screws in the grass, and had stashed pieces of the playground in the brush several yards away. Loadup themselves refused to do anything other than have the guy come back and actually asked me to haul the stashed portions of the playground equipment -- which I believe is in my neighbor's yard -- to the front of my house to make it easier for him to pick up. Don't be mislead by Loadup's statements about their multi-million dollar insurance premium, background checks, etc. None of that will do you a bit of good. Their policy is that whatever happens, they are not financially responsible, and they will not refund your money.”

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Posted 5 years ago

“Placed a mattress and box spring pickup through a mattress manufacturer when buying a new mattress. Confirmation email did not show what items were confirmed for pickup and representative that arrived refused to pick up both and refused to contact anyone for authorization. Was unable to call customer service due to them being closed even though it was within delivery hours.”

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Posted 5 years ago

“I arranged and paid for service and no one showed up at our planned time. I received a phone call that the loader did not have a helper. We rescheduled, and a (different) loader called and said he did not have a helper. Finally at 9 pm they showed up. Nice guys but the helper was obviously an untrained random person. They knocked into my counter and chipped the surface off of it. Very bad experience (except the guys were nice)”

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Posted 5 years ago

“One scheduled appointment and one rescheduled appointment did not happen - no phone calls and the numbers provided for the drivers were never answered when called. They suggested rescheduling again - I don’t think so. Very disappointing service.”

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Posted 5 years ago

“This is a horrible company. I needed to get a couch removed and so went to their website to schedule it to be picked up. They said they could pick it up the very next week on Wednesday. The next week, I got a call on Tuesday informing me that the movers could not pick it up on Wednesday and it needed to be rescheduled. I was not too happy about this, but I agreed to push it back another week to the following Wednesday. After waiting another week, they called me yet again to inform me that they couldn't move it this week either, and would I like to reschedule? Hell no, I don't want to reschedule. I told them give me my money back. I couldn't keep adjusting it again and again when they are telling me they will do it this day or that day and then they never do it. So I demanded they give me my money which they refunded. Soon after, I called another company about the couch and not only did I get same day service, I was able to have movers to pick up the couch within around a 2 hour time frame and I was impressed. LoadUp cannot even get someone to remove your junk having been given weeks in advance and already collecting your money but the company I ended up going with was able to get a truck to me within a couple hours and I didn't have to pay anything until the job was complete. I falsely assumed that I didn't have to look at reviews. How difficult is it to bring a truck and pick up a couple items, right? I was wrong. You have to look at reviews for anything you do any more. This is a horrible, unethical company. Stay away.”

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Posted 5 years ago

“Not impressed. I’ll never use again. I had a scheduled indoor pick-up for Saturday evening, and after a lot of back and forth, someone finally picked my stuff up on Wednesday morning. I also hauled my own mattress and box spring down a flight of stairs and outside on my own. Then they gave me a $10 refund. Seriously, consider another company that won’t lie to you a prioritize the Super Bowl over their responsibility.”

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Posted 5 years ago

“The individuals did not show up on time and lied about where they were and how long it would take to get here”

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Posted 5 years ago

“Pickup was to be today 2/2 between 4 and 8. Never showed. They assured me that even though I was out of area, they could accommodate. Now I’m stuck with all this furniture and new furniture is being delivered tomorrow😖”

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Posted 5 years ago

LoadUp is rated 4.6 based on 7,720 reviews