LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,396 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,396 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The good reviews are likely fake and bought after they left a bad review. I’ve been rescheduled 4 times already. The first time I was rescheduled without any notice. This company will book you for time slots that they have no ability to fulfill just to reschedule later and they know they have you on the hook because you only get 50% back if you cancel.”

Helpful Report

Posted 5 years ago

“Woke up at 7a on my day off to get ready for my 8a-noon window. I finally got a call 6 hours later at 2pm letting me know they would be another 2 hours.”

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Posted 5 years ago

“The removal of our mattress has been rescheduled 4 times with no promise that it will be removed this time. Due to both my husband’s and my health conditions, we chose to use this service. Instead this company’s lack of accepting their responsibility, after they received full payment, has aggravated my health condition. I wouldn’t ever recommend this company to anyone. They take the money and don’t complete their part of the business transaction. I believe they make their profits by taking advantage of the elderly and sick. They frustrate you to the point of cancellation and keep the monies you pay upfront.”

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Posted 5 years ago

“We scheduled a pickup and paid for it. No pickup happened, no reschedule was offered, and their "policy" is to refund HALF our money in this situation. This company is a scam - they WILL steal your money.”

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Posted 5 years ago

“this is the third time they rescheduled for a simple pickup,and if i would not have called them I would still be waiting be aware!!!”

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Posted 5 years ago

“10/11/2020Updated review These people are unethical cheats. They pre-charged me $149 to take away a tub. They NEVER came out and did the work, but they still kept my $149. They STOLE my money. I have tried repeatedly to get my money back from them and they refuse to return it. How do they think that they have a right to my $149 when they did not come out and do any work for the money. THEY are dishonest cheats,, and they are an immoral and unethical and untrustworthy business. They scammed me out of $149. DON'T TRUST THEM.”

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Posted 5 years ago

“Absolutely unreliable. Poor customer service to resolve issues. Load Up was scheduled to arrive this week. Did not and had no call, email or text to advise they were not coming. We've rescheduled 3 additional days and times each time with them cancelling saying "we cannot secure a driver" I live in a major metro (over 1MM people) and they cannot secure a date and meet a commitment. Avoid them at all cost!”

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Posted 5 years ago

“WARNING!! Unreliable! Called for a pick up for a couch and loveseat. 149.00 told them I had new furniture coming so they guaranteed me a date, 4-8 pm. The driver rescheduled to same day drop off of new furniture, 8:00 am. so I called the driver to see if he was coming since it was getting late. No answer! Do not call this co. You’ve been warned. Calling the BBB.”

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Posted 5 years ago

“after booking and receiving a time slot. i received a text the afternoon before delivery saying i would have to select a new day and time. when i said no because we had needed it done that day. I was told if i cancelled i would lose 50%. they said it was in the small print. even though it was not my fault. Will never use them again very poor attitude and offered no help or apologises.”

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Posted 5 years ago

“I had a pick up scheduled on a Saturday between 8am and 12pm. When I had heard nothing from LoadUp by 12:30pm, I called customer service to check in. The representative, without apology, informed me that my pick-up could not be completed as the company failed to secure a drive the day before and that they discovered this failure after the time they stop calling customers. Despite the clear mistake and poor customer service from LoadUp, another pick-up time was not offered until Tuesday and a discount for the inconvenience was refused. I would not recommend this company due to both their poor performance and terrible customer service.”

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Posted 5 years ago

“I had a window from 8-12. my drivers did not show up until 3:30!!!! When I contacted the company they had such a cavalier attitude. I assume because they already had my money. When the drivers showed up ,they were in a small pick up truck. one of the drivers had on flip flops{??) I got no explanation for the long wait I'm telling everyone I know not to use this service!!!.EVER!!!! Oh ..they only gave me 7 dollars off for the inconvenience. Never again!!!!”

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Posted 5 years ago

“I paid them to remove carpet from my 73 year old, recently widowed mother. They wouldn't take it because it wasn't rolled. F" these people.”

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Posted 5 years ago

“Awful service. Had 2 scheduled pick ups and no one contacted me to convirm whether they were going to p/u both days. Answering service hangs up on you and then when you call back it drops you further on the waiting list. Awful!!!”

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Posted 5 years ago

“Never showed up. No call. DID NOT GET FULL REFUND. DO NOT USE.”

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Posted 5 years ago

“DO NOT USE THIS ORGANIZATION!!! They are a joke, completely unprofessional and just a scam to get your upfront payment. I booked a time slot that was available on website and now they have cancelled / rescheduled twice with not future commitment to a time that works for me. Complete waste of time and money.”

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Posted 5 years ago

“I waited four hours yesterday during the time slot the company gave me to have a piece of furniture removed from my home. No one in the company came to pick It up and no one ever called me to tell me they could not come. The company also charged my credit card and has not refunded me my money. I am waiting to hear back from this company but have not.”

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Posted 5 years ago

“It is so frustrating. I booked and paid properly. Got a message Saturday at 5:15 that Monday ‘s pick up couldn’t happen. Called Monday morning and rescheduled for a 5:00 to 8:00 Wednesday window. No show. No call. I can’t reach anyone on the phone at the office. They say that they are open until 8:00 but the office is closed. Save yourself the aggravation. I will call them yet again tomorrow.”

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Posted 5 years ago

“Booked on Wednesday for a Saturday pickup (paid in full as per their requirements). Received a text message Friday night that the “crew” had delays, and would not be coming on Saturday. They asked me if Monday or Tuesday work be OK. I said that Monday would work for me. They said that they have rescheduled me for Monday. Saturday night they sent me a text saying basically the same thing that they said on Friday night, regarding delays, and that they would not be arriving on Monday. They asked me what day I would like to Reschedule for. I said “ just tell me when you can be here, and I will let you know if it works for me”. They said “how about Wednesday?” I then asked “ what happens if you can’t get a crew for Wednesday?” They responded with”We will give you at least 24 hours notice if we don’t find a crew to take the job, and you can then reschedule - if you don’t want to reschedule you are free to cancel”. I said “please cancel and issue a refund to my credit card” Today is Tuesday, and they have still not issued my refund, and they have not acknowledged my request to cancel. Their website says that my pickup is scheduled for tomorrow, but they were still working on the details (translation - they are still trying to find a crew to accept the job) I would steer clear of this company - they obviously are just a booking agency that accepts your money up front, and then tries to get a local trucker to bid on the job.”

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Posted 5 years ago

“You cancelled during your window, after my husband drove two hours to be there for the removal.”

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Posted 5 years ago

“They missed their pick-up window, so I called customer service. Although the customer service rep was very nice he said "Did you book this pickup on the web site? If so, the site doesn't know the availability of drivers, so the date and time it gives you aren't valid" So now I have a couch sitting in my front yard, in a thunderstorm getting soaking wet, that my HOA is already calling me about. Not a great first impression.”

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Posted 5 years ago

LoadUp is rated 4.6 based on 7,396 reviews