Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

“They never showed up. Gave me no updates if there was a problem. I'm out the money I paid them”

Helpful Report

Posted 5 years ago

“LIARS CHEATS THIEVES STOLE MONEY FROM ME. Took my $$ NEVER came out.”

Helpful Report

Posted 5 years ago

“Junk removal was scheduled between 8am-Noon. Received a call around 10am from the driver saying his help had called out sick. He said he would try to come by later that evening. He showed up at 4pm alone to haul away a VERY heavy wine fridge. It outweighed him by 2:1 and he couldn't control it on the appliance dolly. He damaged the door to my pantry, the walls and a cabinet door. I called the company and reported the issue. They indicated I would get a call from a supervisor within 24-48 hours. I never received a call. I never received a call from the local driver either. Terrible company...would not recommend!”

Helpful Report

Posted 5 years ago

“Greetings. Sending this as a reply to your text request for a rating on the service we received. As a business owner I wanted to pass this on to your company for your review. I was very impressed with your website explaining all your services, etc. I sent a photo of the sofa (2 piece sectional) I needed hauled away and received a quote of $144.00. I called this past Saturday and was very pleased with the quick service date as we needed it removed today to make room for the new furniture. The text detailed all the info about the sofa, that it wouldn't fit in the elevator, etc. I confirmed all that was in the text when I booked and paid for the service on Saturday. I explained that there were stairs 30' from the front door of the apt. so that if they couldn't fit it in the elevator they could go down those stairs and not have to deal with any other obstacles on the way to their truck. The lady that booked the order said she would note all that in the pick up order. Earlier today Carl called me and said they were on the way. His younger helper arrived first and appeared to be a gentleman. I showed him the sofa and asked if he needed me to move the dining room table to give them more room to remove the sofa. He said no and that they would take care of everything. Carl arrived a few minutes later and they loaded the first section on the dolly. I had removed the door stop of the front door before they arrived so that the door would open further and they would have enough room to pass through the doorway without damaging the doorway, etc. Carl lead the way out and passed through with no problem. The helper then tried to pass through and the wooden legs of the furniture struck the door frame causing minor damage. I attached photos. After a few tries he was able to pass it through. I mentioned it to him and maybe due to a language barrier he didn't seem to understand me. They kept moving and just squeezed it by the entrance gate, that leads to front door, without any damage. The helper said they would be back in a few minutes. I went back inside. A few minutes later I went to throw out trash and passed by the 4th floor elevator. They were there trying to get the sofa to fit. I nicely mentioned that I didn't know if they had been notified, but the movers that moved us to this condo said it wouldn't fit in the elevator. I told them that I knew it would be easier if they could get it in the elevator and they were welcome to try, but to please be careful as the HOA monitors the elevator and area with cameras. Carl said they were aware of that. I disposed of the trash and returned home. My wife asked me to pick up the mail while we were waiting for them to return for the second piece. I went down the stairs next to the elevator and when I got to the first floor I saw them trying to stuff the sofa through the doorway of the rear lobby glass door. The furniture legs once again kept banging into the door frame until they finally maneuvered it into the lobby. I pointed out to them, again in a nice way, that the stairs by the apt. door lead directly to the parking lot where they could have there truck waiting if they liked and not have to deal with going through the lobby rear door to go through the lobby and exit to the parking lot via the lobby front door. They said okay. I propped open the front lobby double doors and they went out towards their truck. I picked up the mail and went back home. A short while later the helper returned and walked directly to the living room to pick up the second piece. I asked to show him something at the front door, the minor damage, with the intention to ask them to please remove the legs/be more careful before taking out the second piece or take it out in a different way so that the legs would not make contact with the doorway. I'm not in your line of work and know that you all are the experts, but I have moved and helped many friends and family move through the years so I know that if you position the furniture a certain way on the dolly or even if you are carrying it there will not be contact with the door frame. The helper's reply was, "I know where the stairs are." I asked again and this time he followed me to the front door. I showed him the minor damage, never making any comment reference making a complaint or seeking repairs, etc as my only intention was to prevent a similar occurrence when they removed the second piece. He became upset saying that he didn't do that as it was old damage then used my screwdriver to try and remove the legs. I told him that it was not necessary to remove the legs as he could avoid contact with the doorframe if he was careful on the way out. At that time Carl returned and the helper showed him the damage. They both became very upset raising their voices just outside the apt. door saying that this was not fresh damage and that they hadn't caused it. I explained, again very nicely, that I was standing right behind the helper and saw when he accidentally struck the doorway with the furniture legs. The legs rubbed on the door frame and chipped a small piece off the door frame. Please see the attached photos. The helper then said, "We're not taking anything. Let's go." then they started walking out the door with the dolly. I tried explaining that all I was asking them is to be more careful when they removed the second piece of the sofa. My wife asked them to please take it as we had already paid for the service. When they were already outside the door they spoke in their native language then left the dolly outside the front door and came back inside. They picked up the second piece manually and carried it out the front door and through the gate without any issues. I thanked them and went back inside our apt. Thank you for your time in reading this. Greetings. Sending this as a reply to your text request for a rating on the service we received. As a business owner I wanted to pass this on to your company for your review. I was very impressed with your website explaining all your services, etc. I sent a photo of the sofa (2 piece sectional) I needed hauled away and received a quote of $144.00. I called this past Saturday and was very pleased with the quick service date as we needed it removed today to make room for the new furniture. The text detailed all the info about the sofa, that it wouldn't fit in the elevator, etc. I confirmed all that was in the text when I booked and paid for the service on Saturday. I explained that there were stairs 30' from the front door of the apt. so that if they couldn't fit it in the elevator they could go down those stairs and not have to deal with any other obstacles on the way to their truck. The lady that booked the order said she would note all that in the pick up order. Earlier today Carl called me and said they were on the way. His younger helper arrived first and appeared to be a gentleman. I showed him the sofa and asked if he needed me to move the dining room table to give them more room to remove the sofa. He said no and that they would take care of everything. Carl arrived a few minutes later and they loaded the first section on the dolly. I had removed the door stop of the front door before they arrived so that the door would open further and they would have enough room to pass through the doorway without damaging the doorway, etc. Carl lead the way out and passed through with no problem. The helper then tried to pass through and the wooden legs of the furniture struck the door frame causing minor damage. I attached photos. After a few tries he was able to pass it through. I mentioned it to him and maybe due to a language barrier he didn't seem to understand me. They kept moving and just squeezed it by the entrance gate, that leads to front door, without any damage. The helper said they would be back in a few minutes. I went back inside. A few minutes later I went to throw out trash and passed by the 4th floor elevator. They were there trying to get the sofa to fit. I nicely mentioned that I didn't know if they had been notified, but the movers that moved us to this condo said it wouldn't fit in the elevator. I told them that I knew it would be easier if they could get it in the elevator and they were welcome to try, but to please be careful as the HOA monitors the elevator and area with cameras. Carl said they were aware of that. I disposed of the trash and returned home. My wife asked me to pick up the mail while we were waiting for them to return for the second piece. I went down the stairs next to the elevator and when I got to the first floor I saw them trying to stuff the sofa through the doorway of the rear lobby glass door. The furniture legs once again kept banging into the door frame until they finally maneuvered it into the lobby. I pointed out to them, again in a nice way, that the stairs by the apt. door lead directly to the parking lot where they could have there truck waiting if they liked and not have to deal with going through the lobby rear door to go through the lobby and exit to the parking lot via the lobby front door. They said okay. I propped open the front lobby double doors and they went out towards their truck. I picked up the mail and went back home. A short while later the helper returned and walked directly to the living room to pick up the second piece. I asked to show him something at the front door, the minor damage, with the intention to ask them to please remove the legs/be more careful before taking out the second piece or take it out in a different way so that the legs would not make contact with the doorway. I'm not in your line of work and know that you all are the experts, but I have moved and helped many friends and family move through the years so I know that if you position the furniture a certain way on the dolly or even if you are carrying it there will not be contact with the door frame. The helper's reply was, "I know where the stairs are." I asked again and this time he followed me to the front door. I showed him the minor damage, never making any comment reference making a complaint or seeking repairs, etc as my only intention was to prevent a similar occurrence when they removed the second piece. He became upset saying that he didn't do that as it was old damage then used my screwdriver to try and remove the legs. I told him that it was not necessary to remove the legs as he could avoid contact with the doorframe if he was careful on the way out. At that time Carl returned and the helper showed him the damage. They both became very upset raising their voices just outside the apt. door saying that this was not fresh damage and that they hadn't caused it. I explained, again very nicely, that I was standing right behind the helper and saw when he accidentally struck the doorway with the furniture legs. The legs rubbed on the door frame and chipped a small piece off the door frame. Please see the attached photos. The helper then said, "We're not taking anything. Let's go." then they started walking out the door with the dolly. I tried explaining that all I was asking them is to be more careful when they removed the second piece of the sofa. My wife asked them to please take it as we had already paid for the service. When they were already outside the door they spoke in their native language then left the dolly outside the front door and came back inside. They picked up the second piece manually and carried it out the front door and through the gate without any issues. I thanked them and went back inside our apt. Thank you for your time in reading this. Greetings. Sending this as a reply to your text request for a rating on the service we received. As a business owner I wanted to pass this on to your company for your review. I was very impressed with your website explaining all your services, etc. I sent a photo of the sofa (2 piece sectional) I needed hauled away and received a quote of $144.00. I called this past Saturday and was very pleased with the quick service date as we needed it removed today to make room for the new furniture. The text detailed all the info about the sofa, that it wouldn't fit in the elevator, etc. I confirmed all that was in the text when I booked and paid for the service on Saturday. I explained that there were stairs 30' from the front door of the apt. so that if they couldn't fit it in the elevator they could go down those stairs and not have to deal with any other obstacles on the way to their truck. The lady that booked the order said she would note all that in the pick up order. Earlier today Carl called me and said they were on the way. His younger helper arrived first and appeared to be a gentleman. I showed him the sofa and asked if he needed me to move the dining room table to give them more room to remove the sofa. He said no and that they would take care of everything. Carl arrived a few minutes later and they loaded the first section on the dolly. I had removed the door stop of the front door before they arrived so that the door would open further and they would have enough room to pass through the doorway without damaging the doorway, etc. Carl lead the way out and passed through with no problem. The helper then tried to pass through and the wooden legs of the furniture struck the door frame causing minor damage. I attached photos. After a few tries he was able to pass it through. I mentioned it to him and maybe due to a language barrier he didn't seem to understand me. They kept moving and just squeezed it by the entrance gate, that leads to front door, without any damage. The helper said they would be back in a few minutes. I went back inside. A few minutes later I went to throw out trash and passed by the 4th floor elevator. They were there trying to get the sofa to fit. I nicely mentioned that I didn't know if they had been notified, but the movers that moved us to this condo said it wouldn't fit in the elevator. I told them that I knew it would be easier if they could get it in the elevator and they were welcome to try, but to please be careful as the HOA monitors the elevator and area with cameras. Carl said they were aware of that. I disposed of the trash and returned home. My wife asked me to pick up the mail while we were waiting for them to return for the second piece. I went down the stairs next to the elevator and when I got to the first floor I saw them trying to stuff the sofa through the doorway of the rear lobby glass door. The furniture legs once again kept banging into the door frame until they finally maneuvered it into the lobby. I pointed out to them, again in a nice way, that the stairs by the apt. door lead directly to the parking lot where they could have there truck waiting if they liked and not have to deal with going through the lobby rear door to go through the lobby and exit to the parking lot via the lobby front door. They said okay. I propped open the front lobby double doors and they went out towards their truck. I picked up the mail and went back home. A short while later the helper returned and walked directly to the living room to pick up the second piece. I asked to show him something at the front door, the minor damage, with the intention to ask them to please remove the legs/be more careful before taking out the second piece or take it out in a different way so that the legs would not make contact with the doorway. I'm not in your line of work and know that you all are the experts, but I have moved and helped many friends and family move through the years so I know that if you position the furniture a certain way on the dolly or even if you are carrying it there will not be contact with the door frame. The helper's reply was, "I know where the stairs are." I asked again and this time he followed me to the front door. I showed him the minor damage, never making any comment reference making a complaint or seeking repairs, etc as my only intention was to prevent a similar occurrence when they removed the second piece. He became upset saying that he didn't do that as it was old damage then used my screwdriver to try and remove the legs. I told him that it was not necessary to remove the legs as he could avoid contact with the doorframe if he was careful on the way out. At that time Carl returned and the helper showed him the damage. They both became very upset raising their voices just outside the apt. door saying that this was not fresh damage and that they hadn't caused it. I explained, again very nicely, that I was standing right behind the helper and saw when he accidentally struck the doorway with the furniture legs. The legs rubbed on the door frame and chipped a small piece off the door frame. Please see the attached photos. The helper then said, "We're not taking anything. Let's go." then they started walking out the door with the dolly. I tried explaining that all I was asking them is to be more careful when they removed the second piece of the sofa. My wife asked them to please take it as we had already paid for the service. When they were already outside the door they spoke in their native language then left the dolly outside the front door and came back inside. They picked up the second piece manually and carried it out the front door and through the gate without any issues. I thanked them and went back inside our apt. Thank you for your time in reading this. Greetings. Sending this as a reply to your text request for a rating on the service we received. As a business owner I wanted to pass this on to your company for your review. I was very impressed with your website explaining all your services, etc. I sent a photo of the sofa (2 piece sectional) I needed hauled away and received a quote of $144.00. I called this past Saturday and was very pleased with the quick service date as we needed it removed today to make room for the new furniture. The text detailed all the info about the sofa, that it wouldn't fit in the elevator, etc. I confirmed all that was in the text when I booked and paid for the service on Saturday. I explained that there were stairs 30' from the front door of the apt. so that if they couldn't fit it in the elevator they could go down those stairs and not have to deal with any other obstacles on the way to their truck. The lady that booked the order said she would note all that in the pick up order. Earlier today Carl called me and said they were on the way. His younger helper arrived first and appeared to be a gentleman. I showed him the sofa and asked if he needed me to move the dining room table to give them more room to remove the sofa. He said no and that they would take care of everything. Carl arrived a few minutes later and they loaded the first section on the dolly. I had removed the door stop of the front door before they arrived so that the door would open further and they would have enough room to pass through the doorway without damaging the doorway, etc. Carl lead the way out and passed through with no problem. The helper then tried to pass through and the wooden legs of the furniture struck the door frame causing minor damage. I attached photos. After a few tries he was able to pass it through. I mentioned it to him and maybe due to a language barrier he didn't seem to understand me. They kept moving and just squeezed it by the entrance gate, that leads to front door, without any damage. The helper said they would be back in a few minutes. I went back inside. A few minutes later I went to throw out trash and passed by the 4th floor elevator. They were there trying to get the sofa to fit. I nicely mentioned that I didn't know if they had been notified, but the movers that moved us to this condo said it wouldn't fit in the elevator. I told them that I knew it would be easier if they could get it in the elevator and they were welcome to try, but to please be careful as the HOA monitors the elevator and area with cameras. Carl said they were aware of that. I disposed of the trash and returned home. My wife asked me to pick up the mail while we were waiting for them to return for the second piece. I went down the stairs next to the elevator and when I got to the first floor I saw them trying to stuff the sofa through the doorway of the rear lobby glass door. The furniture legs once again kept banging into the door frame until they finally maneuvered it into the lobby. I pointed out to them, again in a nice way, that the stairs by the apt. door lead directly to the parking lot where they could have there truck waiting if they liked and not have to deal with going through the lobby rear door to go through the lobby and exit to the parking lot via the lobby front door. They said okay. I propped open the front lobby double doors and they went out towards their truck. I picked up the mail and went back home. A short while later the helper returned and walked directly to the living room to pick up the second piece. I asked to show him something at the front door, the minor damage, with the intention to ask them to please remove the legs/be more careful before taking out the second piece or take it out in a different way so that the legs would not make contact with the doorway. I'm not in your line of work and know that you all are the experts, but I have moved and helped many friends and family move through the years so I know that if you position the furniture a certain way on the dolly or even if you are carrying it there will not be contact with the door frame. The helper's reply was, "I know where the stairs are." I asked again and this time he followed me to the front door. I showed him the minor damage, never making any comment reference making a complaint or seeking repairs, etc as my only intention was to prevent a similar occurrence when they removed the second piece. He became upset saying that he didn't do that as it was old damage then used my screwdriver to try and remove the legs. I told him that it was not necessary to remove the legs as he could avoid contact with the doorframe if he was careful on the way out. At that time Carl returned and the helper showed him the damage. They both became very upset raising their voices just outside the apt. door saying that this was not fresh damage and that they hadn't caused it. I explained, again very nicely, that I was standing right behind the helper and saw when he accidentally struck the doorway with the furniture legs. The legs rubbed on the door frame and chipped a small piece off the door frame. Please see the attached photos. The helper then said, "We're not taking anything. Let's go." then they started walking out the door with the dolly. I tried explaining that all I was asking them is to be more careful when they removed the second piece of the sofa. My wife asked them to please take it as we had already paid for the service. When they were already outside the door they spoke in their native language then left the dolly outside the front door and came back inside. They picked up the second piece manually and carried it out the front door and through the gate without any issues. I thanked them and went back inside our apt. Thank you for your time in reading this. Greetings. Sending this as a reply to your text request for a rating on the service we received. As a business owner I wanted to pass this on to your company for your review. I was very impressed with your website explaining all your services, etc. I sent a photo of the sofa (2 piece sectional) I needed hauled away and received a quote of $144.00. I called this past Saturday and was very pleased with the quick service date as we needed it removed today to make room for the new furniture. The text detailed all the info about the sofa, that it wouldn't fit in the elevator, etc. I confirmed all that was in the text when I booked and paid for the service on Saturday. I explained that there were stairs 30' from the front door of the apt. so that if they couldn't fit it in the elevator they could go down those stairs and not have to deal with any other obstacles on the way to their truck. The lady that booked the order said she would note all that in the pick up order. Earlier today Carl called me and said they were on the way. His younger helper arrived first and appeared to be a gentleman. I showed him the sofa and asked if he needed me to move the dining room table to give them more room to remove the sofa. He said no and that they would take care of everything. Carl arrived a few minutes later and they loaded the first section on the dolly. I had removed the door stop of the front door before they arrived so that the door would open further and they would have enough room to pass through the doorway without damaging the doorway, etc. Carl lead the way out and passed through with no problem. The helper then tried to pass through and the wooden legs of the furniture struck the door frame causing minor damage. I attached photos. After a few tries he was able to pass it through. I mentioned it to him and maybe due to a language barrier he didn't seem to understand me. They kept moving and just squeezed it by the entrance gate, that leads to front door, without any damage. The helper said they would be back in a few minutes. I went back inside. A few minutes later I went to throw out trash and passed by the 4th floor elevator. They were there trying to get the sofa to fit. I nicely mentioned that I didn't know if they had been notified, but the movers that moved us to this condo said it wouldn't fit in the elevator. I told them that I knew it would be easier if they could get it in the elevator and they were welcome to try, but to please be careful as the HOA monitors the elevator and area with cameras. Carl said they were aware of that. I disposed of the trash and returned home. My wife asked me to pick up the mail while we were waiting for them to return for the second piece. I went down the stairs next to the elevator and when I got to the first floor I saw them trying to stuff the sofa through the doorway of the rear lobby glass door. The furniture legs once again kept banging into the door frame until they finally maneuvered it into the lobby. I pointed out to them, again in a nice way, that the stairs by the apt. door lead directly to the parking lot where they could have there truck waiting if they liked and not have to deal with going through the lobby rear door to go through the lobby and exit to the parking lot via the lobby front door. They said okay. I propped open the front lobby double doors and they went out towards their truck. I picked up the mail and went back home. A short while later the helper returned and walked directly to the living room to pick up the second piece. I asked to show him something at the front door, the minor damage, with the intention to ask them to please remove the legs/be more careful before taking out the second piece or take it out in a different way so that the legs would not make contact with the doorway. I'm not in your line of work and know that you all are the experts, but I have moved and helped many friends and family move through the years so I know that if you position the furniture a certain way on the dolly or even if you are carrying it there will not be contact with the door frame. The helper's reply was, "I know where the stairs are." I asked again and this time he followed me to the front door. I showed him the minor damage, never making any comment reference making a complaint or seeking repairs, etc as my only intention was to prevent a similar occurrence when they removed the second piece. He became upset saying that he didn't do that as it was old damage then used my screwdriver to try and remove the legs. I told him that it was not necessary to remove the legs as he could avoid contact with the doorframe if he was careful on the way out. At that time Carl returned and the helper showed him the damage. They both became very upset raising their voices just outside the apt. door saying that this was not fresh damage and that they hadn't caused it. I explained, again very nicely, that I was standing right behind the helper and saw when he accidentally struck the doorway with the furniture legs. The legs rubbed on the door frame and chipped a small piece off the door frame. Please see the attached photos. The helper then said, "We're not taking anything. Let's go." then they started walking out the door with the dolly. I tried explaining that all I was asking them is to be more careful when they removed the second piece of the sofa. My wife asked them to please take it as we had already paid for the service. When they were already outside the door they spoke in their native language then left the dolly outside the front door and came back inside. They picked up the second piece manually and carried it out the front door and through the gate without any issues. I thanked them and went back inside our apt. Thank you for your time in reading this.”

Helpful Report

Posted 5 years ago

“Load Up let me down big time. I had a very specific schedule I had to meet to move out furniture, clean and move new furniture in the space. No one showed up and did not let me know until very late. I had to hire someone else to move the furniture out to our parking lot.. Load Up came the next day. No decision maker with the company has had the integrity to call me and at reduce the fee for partial work Load Up did not supply. I’m very disappointed. Will NOT use again.”

Helpful Report

Posted 5 years ago

“If I could give it a 0 rating I would. I'm on my third time scheduling a pickup. Drivers never show up and come up with lame excuses on why they can't pickup. Spending to much time trying to get the items removed from my Mom's house who past away in November. What a nighmire dealing with this company and the people they contract out the pickup service.”

Helpful Report

Posted 5 years ago

“Terrible service kept rescheduling to pick up old furniture to different time had to cancel my new furniture order that was a surprise Christmas gift!”

Helpful Report

Posted 5 years ago

“SCHEDULED FOR 8AM TO NOON, AND BY 430 NO ONE SHOWED UP. CALLED DRIVER AND HE HUNG UP. ASKED FOR AND NOW WAITING FOR REFUND. BEWARE OF PREPAYMENT FOR PICK UP”

Helpful Report

Posted 5 years ago

“They were not in the time slot then they wanted me to help with the tv pickup they said their helper was a no show Pay the extra with other company and get the service you expect”

Helpful Report

Posted 5 years ago

“Charged me for a job and then never showed up BUT kept my money. Cheats and Thieves. They essentially STOLE my money. Not trustworthy. Unprofessional. Smarmy.”

Helpful Report

Posted 5 years ago

“UNETHICAL practices. I scheduled a pick up for a mattress. Only AFTER they took my credit card information, did the website say they would not take a soiled mattress. Now they are going to charge me 20%. Completely unacceptable and dishonest. Had that been disclosed, I would NOT have completed the scheduling. Buyer be ware. Deceptive business practice!”

Helpful Report

Posted 5 years ago

“I feel like I got ripped off. I booked a pickup for several large items over the phone so they knew exactly how many pieces and the size. I was shocked to see just a pickup truck arrived for the pickup. The truck was so small they had filled up within 15 minutes. Three trips later and over two hours of my time they finally finished. They didn't have a hand truck. Luckily we had one and they were able to borrow it, otherwise, I don't know how they would have gotten everything out. I timed it, if they had the appropriate sized vehicle, the whole job would have been done in 45 minutes. Their website and Instagram advertise load up branded trucks and uniform-clad workers. That is not what I received. If you are going to contract out your work do so, but you should make sure they have the adequate equipment to perform the work they have been hired for. It would be like hiring painters to paint your house and they show up with a gallon of paint and a toothbrush. I called and tried to explain my dissatisfaction and was met with hostility and a "too bad for you" attitude. I will NEVER recommend this company. I will actively tell anyone that will listen NOT to use them.”

Helpful Report

Posted 5 years ago

“The good reviews are likely fake and bought after they left a bad review. I’ve been rescheduled 4 times already. The first time I was rescheduled without any notice. This company will book you for time slots that they have no ability to fulfill just to reschedule later and they know they have you on the hook because you only get 50% back if you cancel.”

Helpful Report

Posted 5 years ago

“Woke up at 7a on my day off to get ready for my 8a-noon window. I finally got a call 6 hours later at 2pm letting me know they would be another 2 hours.”

Helpful Report

Posted 5 years ago

“The removal of our mattress has been rescheduled 4 times with no promise that it will be removed this time. Due to both my husband’s and my health conditions, we chose to use this service. Instead this company’s lack of accepting their responsibility, after they received full payment, has aggravated my health condition. I wouldn’t ever recommend this company to anyone. They take the money and don’t complete their part of the business transaction. I believe they make their profits by taking advantage of the elderly and sick. They frustrate you to the point of cancellation and keep the monies you pay upfront.”

Helpful Report

Posted 5 years ago

“We scheduled a pickup and paid for it. No pickup happened, no reschedule was offered, and their "policy" is to refund HALF our money in this situation. This company is a scam - they WILL steal your money.”

Helpful Report

Posted 5 years ago

“this is the third time they rescheduled for a simple pickup,and if i would not have called them I would still be waiting be aware!!!”

Helpful Report

Posted 5 years ago

“10/11/2020Updated review These people are unethical cheats. They pre-charged me $149 to take away a tub. They NEVER came out and did the work, but they still kept my $149. They STOLE my money. I have tried repeatedly to get my money back from them and they refuse to return it. How do they think that they have a right to my $149 when they did not come out and do any work for the money. THEY are dishonest cheats,, and they are an immoral and unethical and untrustworthy business. They scammed me out of $149. DON'T TRUST THEM.”

Helpful Report

Posted 5 years ago

“Absolutely unreliable. Poor customer service to resolve issues. Load Up was scheduled to arrive this week. Did not and had no call, email or text to advise they were not coming. We've rescheduled 3 additional days and times each time with them cancelling saying "we cannot secure a driver" I live in a major metro (over 1MM people) and they cannot secure a date and meet a commitment. Avoid them at all cost!”

Helpful Report

Posted 5 years ago

“WARNING!! Unreliable! Called for a pick up for a couch and loveseat. 149.00 told them I had new furniture coming so they guaranteed me a date, 4-8 pm. The driver rescheduled to same day drop off of new furniture, 8:00 am. so I called the driver to see if he was coming since it was getting late. No answer! Do not call this co. You’ve been warned. Calling the BBB.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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