LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,175 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,175 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We scheduled a pickup and paid for it. No pickup happened, no reschedule was offered, and their "policy" is to refund HALF our money in this situation. This company is a scam - they WILL steal your money.”

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Posted 5 years ago

“this is the third time they rescheduled for a simple pickup,and if i would not have called them I would still be waiting be aware!!!”

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Posted 5 years ago

“10/11/2020Updated review These people are unethical cheats. They pre-charged me $149 to take away a tub. They NEVER came out and did the work, but they still kept my $149. They STOLE my money. I have tried repeatedly to get my money back from them and they refuse to return it. How do they think that they have a right to my $149 when they did not come out and do any work for the money. THEY are dishonest cheats,, and they are an immoral and unethical and untrustworthy business. They scammed me out of $149. DON'T TRUST THEM.”

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Posted 5 years ago

“Absolutely unreliable. Poor customer service to resolve issues. Load Up was scheduled to arrive this week. Did not and had no call, email or text to advise they were not coming. We've rescheduled 3 additional days and times each time with them cancelling saying "we cannot secure a driver" I live in a major metro (over 1MM people) and they cannot secure a date and meet a commitment. Avoid them at all cost!”

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Posted 5 years ago

“WARNING!! Unreliable! Called for a pick up for a couch and loveseat. 149.00 told them I had new furniture coming so they guaranteed me a date, 4-8 pm. The driver rescheduled to same day drop off of new furniture, 8:00 am. so I called the driver to see if he was coming since it was getting late. No answer! Do not call this co. You’ve been warned. Calling the BBB.”

Helpful Report

Posted 5 years ago

“after booking and receiving a time slot. i received a text the afternoon before delivery saying i would have to select a new day and time. when i said no because we had needed it done that day. I was told if i cancelled i would lose 50%. they said it was in the small print. even though it was not my fault. Will never use them again very poor attitude and offered no help or apologises.”

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Posted 5 years ago

“I had a pick up scheduled on a Saturday between 8am and 12pm. When I had heard nothing from LoadUp by 12:30pm, I called customer service to check in. The representative, without apology, informed me that my pick-up could not be completed as the company failed to secure a drive the day before and that they discovered this failure after the time they stop calling customers. Despite the clear mistake and poor customer service from LoadUp, another pick-up time was not offered until Tuesday and a discount for the inconvenience was refused. I would not recommend this company due to both their poor performance and terrible customer service.”

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Posted 5 years ago

“I had a window from 8-12. my drivers did not show up until 3:30!!!! When I contacted the company they had such a cavalier attitude. I assume because they already had my money. When the drivers showed up ,they were in a small pick up truck. one of the drivers had on flip flops{??) I got no explanation for the long wait I'm telling everyone I know not to use this service!!!.EVER!!!! Oh ..they only gave me 7 dollars off for the inconvenience. Never again!!!!”

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Posted 5 years ago

“I paid them to remove carpet from my 73 year old, recently widowed mother. They wouldn't take it because it wasn't rolled. F" these people.”

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Posted 5 years ago

“Awful service. Had 2 scheduled pick ups and no one contacted me to convirm whether they were going to p/u both days. Answering service hangs up on you and then when you call back it drops you further on the waiting list. Awful!!!”

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Posted 5 years ago

“Never showed up. No call. DID NOT GET FULL REFUND. DO NOT USE.”

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Posted 5 years ago

“DO NOT USE THIS ORGANIZATION!!! They are a joke, completely unprofessional and just a scam to get your upfront payment. I booked a time slot that was available on website and now they have cancelled / rescheduled twice with not future commitment to a time that works for me. Complete waste of time and money.”

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Posted 5 years ago

“I waited four hours yesterday during the time slot the company gave me to have a piece of furniture removed from my home. No one in the company came to pick It up and no one ever called me to tell me they could not come. The company also charged my credit card and has not refunded me my money. I am waiting to hear back from this company but have not.”

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Posted 5 years ago

“It is so frustrating. I booked and paid properly. Got a message Saturday at 5:15 that Monday ‘s pick up couldn’t happen. Called Monday morning and rescheduled for a 5:00 to 8:00 Wednesday window. No show. No call. I can’t reach anyone on the phone at the office. They say that they are open until 8:00 but the office is closed. Save yourself the aggravation. I will call them yet again tomorrow.”

Helpful Report

Posted 5 years ago

“Booked on Wednesday for a Saturday pickup (paid in full as per their requirements). Received a text message Friday night that the “crew” had delays, and would not be coming on Saturday. They asked me if Monday or Tuesday work be OK. I said that Monday would work for me. They said that they have rescheduled me for Monday. Saturday night they sent me a text saying basically the same thing that they said on Friday night, regarding delays, and that they would not be arriving on Monday. They asked me what day I would like to Reschedule for. I said “ just tell me when you can be here, and I will let you know if it works for me”. They said “how about Wednesday?” I then asked “ what happens if you can’t get a crew for Wednesday?” They responded with”We will give you at least 24 hours notice if we don’t find a crew to take the job, and you can then reschedule - if you don’t want to reschedule you are free to cancel”. I said “please cancel and issue a refund to my credit card” Today is Tuesday, and they have still not issued my refund, and they have not acknowledged my request to cancel. Their website says that my pickup is scheduled for tomorrow, but they were still working on the details (translation - they are still trying to find a crew to accept the job) I would steer clear of this company - they obviously are just a booking agency that accepts your money up front, and then tries to get a local trucker to bid on the job.”

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Posted 5 years ago

“You cancelled during your window, after my husband drove two hours to be there for the removal.”

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Posted 5 years ago

“They missed their pick-up window, so I called customer service. Although the customer service rep was very nice he said "Did you book this pickup on the web site? If so, the site doesn't know the availability of drivers, so the date and time it gives you aren't valid" So now I have a couch sitting in my front yard, in a thunderstorm getting soaking wet, that my HOA is already calling me about. Not a great first impression.”

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Posted 5 years ago

“Only book this company if you want everything to go wrong! They tired to cancel our appointment last minute and we should have taken that as a big sign not to work with them. The “team” that showed up were two random people that have never dissembled or moved a treadmill in their life. Not only did we not love the idea of having random uninsured people in our home, we worried, what if these guys get hurt or damage our walls? The movers didn’t have any tools or equipment to finish the job. So after hours wasted on calls to customer service, hours sitting around waiting for them to show up, then the hour it took them to see they couldn’t move our old treadmill they just left. So now we have to waste our time writing reviews to warn others and on the phone to customer service to try and get our money back. We found them via google and their website specifically said they handle treadmill removal. They don’t! Seriously find another company. This is a scam!!!!!!!”

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Posted 5 years ago

“After confirming our appointment two hours ahead of our pick up the tried to cancel. The “team” was two kids in a broke down pick up truck. No tools, no equipment. They couldn’t do the job- obviously. This isn’t a professional company, this is a middle man service that connects you to unlicensed and uninsured random people. This company is a fraud they will take your money, and waste your time, seriously- call someone else!”

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Posted 5 years ago

“Since my previous comment was deleted by LoadUp I am going to keep coming back and posting my review here, as well as google and yelp. DO NOT BOOK with load up. This is not a professional moving or hauling company. This is a middle man that scams you. We found load up via a google search to have our treadmill removed. They have and entire website saying that they specifically handle treadmill removal... it’s a lie. All they do, like an Uber is send out a call for someone to come to your house. It’s a random person, likely not insured and certainly not prepared to remove something as complicated as a treadmill. Not only did I confirm all the logistics of our pick up three days ahead of time, i specifically stressed that the treadmill would have to be taken apart before being moved and taken out of our basement. Two hours before our appointment we got a text that our appointment was cancelled. A call to customer service assured me that the pick up team was coming. The pick up team was essentially two teen angers, not uniformed, with NO TOOLS, in a broke down pick up truck. They assured me they could just carry our treadmill up the stairs. Clearly they couldn’t- so when they called management, management instructed them to go out an buy tools at 6pm at night. My husband gave them his tool box, but they had no idea how to take this giant machine apart. They left, not getting the treadmill apart, and just getting a few screws out to remove the hand rail. This company send uninsured strangers into your home who are not equipped to the the very jobs they are promoting. We are not only going to continue to post warning reviews everywhere but we are going to report them to the federal motor carrier safety administration. What they are doing is dangerous, irresponsible, and illegal. The least of what they are doing is offering a terrible customer service. The worst of what they are doing is not safe for workers and homeowners. https://www.fmcsa.dot.gov/protect-your-move/file-a-complaint?utm_source=google&utm_medium=cpc&utm_campaign=dcg.search-fy20.allgeo Since the company clearly deletes negative comments, I will continue to take screen shots to prove they are being fraudulent and misleading their services. Seriously—- stay AWAY from this company”

Helpful Report

Posted 5 years ago

LoadUp is rated 4.6 based on 7,175 reviews