LoadUp Reviews

Name: LoadUp
Rating: 4.58

4.6 Rating 6,322 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,322 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad service. Schedule a pickup on line receive confirmation made arrangements for new furniture to arrive the next day and they wanted for me to reschedule”

Helpful Report

Posted 3 years ago

“I scheduled online for LoadUP to come and pick-up an old mattress and box spring for disposal on 5/26/22 between the hours of 8 AM and 8 PM. >>>> NO ONE arrived!!!!!!”

Helpful Report

Posted 3 years ago

“Robert sent two men. Within five minutes of their being there I told them they were making me nervous because it did not sound like they knew what they were doing, I should have ended the appointment at that point. In the meantime in trying to bring furniture down stairs they gouged my newly painted door frames, walls, woodwork snd stair bannister. I cried when I saw the damage. I sent pictures to Robert. I also sent pictures of furniture items they removed. It turned out to be four pieces instead of the original eleven. I have texted Robert to ask for adjustment of charged snd he has ignored me. I am very displeased.”

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Posted 3 years ago

“Helping future customers. I wanted to have my satellite dish removed. Under the satellite dish removal on the website, it states they cannot remove it from the roof. No where on the website does it specifically state that they cannot remove it from the ground. But when I paid, I paid for the removal, and haul away. They called and I told them it was in the ground. Since they couldn’t complete the job, they said a refund would be issued.But because it was the day of, I only got 50% of my money back. Despite clearly stating on the satellite portion of the website that they cannot remove it. It didn’t clearly state it. They said it was in their terms and agreements stating that they could not make any alterations to the premises etc. Money down the drain.”

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Posted 3 years ago

“made an appointment to have a couple of couches removed. they cancelled twice and by the time i found out it was too late to hire someone else. cant get ahold of them on the phone just sends you in circles. if i could give zero stars i sure would”

Helpful Report

Posted 3 years ago

“Waste of time, money, and energy. GoLoadUp has no actual drivers or trucks; they contract out to local people who have no guarantee of showing up or doing the job. We were rescheduled multiple times (each at the last minute), and eventually had a no-show with zero communication. After the pickup window closed, GoLoadUp's site still said, "Job accepted, not yet en route." After wasted time, I eventually asked for a refund and found a reputable local hauler which was less money, ironically. Don't bother with GoLoadUp.com”

Helpful Report

Posted 3 years ago

“Contracted the company to set up my new bed and mattress. The team sent by LoadUp told me parts were missing for the bed and they couldn’t set up. After hours talking with the bed company and their warranty provider there were no issues with the bed and my friend and I set it up ourselves. Spent $160 with this company to have them refund me $30 for basically doing nothing. Additionally the customer service prevented me from talking to an actual person and focused on delayed texting.”

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Posted 3 years ago

“Will never use again! They gave us a time window and the loader called at the end and said they “would have to do it another day because something came up”! Tried to call the company ALL DAY (8 times) and left messages and had no response! If you want dependable, would NOT recommend!”

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Posted 3 years ago

“They do come right out for a estimate. The prices are outrageous not affordable at all. I had a lot of recyclables items it seems they don’t take take that under consideration. It’s a service for someone who just want things moved and the price doesn’t matter.”

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Posted 3 years ago

“This company is very robotic automated not human friendly and very unhelpful they pick and choose what they will take and the rates are crazy high and they say they vet their loaders but most are cons and you get some scuzzy dudes who ruin your yard even though u asked them not to drive on the lawn.”

Helpful Report

Posted 3 years ago

“I made an appointment for mattress pick up. They no call no showed. Later said no staff. It was rescheduled for two days later. Again, no staff. I asked for a refund and went with another company. Their customer service line doesn’t answer or respond to voicemail. Only had any responses to texts.”

Helpful Report

Posted 3 years ago

“Very disappointed with removal today. Had a large 2 piece sectional that needed to be removed and 1 mover showed up. Good thing my husband was home to help. Did not expect to have to move the furniture ourselves. Very disappointed”

Helpful Report

Posted 3 years ago

“Canceled my scheduled pick up time twice in a row, less than 24 hours before pickup both times. Did not communicate well. Did not call back when requested. DO NOT USE THIS SERVICE IF YOU CARE ABOUT YOUR TIME.”

Helpful Report

Posted 3 years ago

“The $1,949 mattress I purchased on 18 December 2021 is still, as of 21 January, sitting in its box downstairs. I paid Avocado Green for the In-Home Delivery and Setup, White Glove service, to set up the mattress and remove the old mattress. On 23 December I received an email from Avocado stating that there was a Curbside Downgrade, i.e. they could deliver the mattress but not complete the pre-paid setup and removal. But no worries! They have other service providers, such as Go Load Up. Mattress was delivered on Friday 14 January, Go Load Up was supposed to come the same day. They cancelled and rescheduled…five more times. Avocado Green and Go Load Up have failed to live up to their obligation; this could be considered a breach of contract and could possibly result in legal action.”

Helpful Report

Posted 3 years ago

Linda, I want to extend my most sincere apologies for your recent experience with our services. We pride ourselves on delivering superior service for each and every customer and it appears we may have not met that standard in this circumstance. There are times when there are factors out of our control that result in a delay or rescheduling of service. However, to your point, communication is the best thing we can offer during those situations and I apologize that we did not do that effectively. I appreciate you taking the time to share your feedback and bring this to our attention. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number so that we may have the opportunity to make this a positive experience for you.

Posted 3 years ago

“1. PRICE IS REDICULOUS 2. PICK UP WAS SUPPOSED TO BE EARLY DAY ,BUT HAPPENED AT 8:30 PM.”

Helpful Report

Posted 3 years ago

Dudley, thank you so much for taking the time to share your feedback with us. While we strive to make this process easy and convenient for our customers, there are times when situations out of our control result in a delay of service. I.e. traffic, weather, mechanical issues. Our most sincere apologies for the inconvenience this caused you. Please feel free to call us at (877)786-1348 or email support@goloadup.com with your order number so that we may look into this further for you. Thank you again for bringing this to our attention.

Posted 3 years ago

“I did not hire you recently?”

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Posted 3 years ago

“beware!! my property was damaged and stolen and they are doing nothing to rectify the situation. They just said it's not their responsibility. how is that possible? so I'm going to court. save yourself the hassle.”

Helpful Report

Posted 3 years ago

I sincerely appreciate you taking the time to share your feedback with us. I want to extend my deepest apologies for the experience you had with our services. We would welcome the opportunity to speak with you further regarding this matter. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number at your discretion. Thank you again for bringing this to our attention, and we look forward to speaking with you soon.

Posted 3 years ago

“I paid up front for removal of my elliptical, including additional fees for disassembly and removal from upstairs location. When the two guys arrived, they were ill prepared to remove the elliptical. They said that they never disassemble equipment. They just remove it. I told them that it could not be removed without disassembly since it was assembled in the room initially. They didn't have tools to remove it and seemed confused as to how to do it. I then suggested that if they weren't comfortable, maybe they shouldn't remove it. They agreed that they didn't know how to proceed. They left (less than 10 minutes after arrival). I only received a 50% refund after requesting 100% back because Load up said that the drivers told Load up that they could remove it intact (it was not possible with the size, the fact that it had to be taken downstairs). Clearly these guys had never disassembled anything, didn't have the tools and seemed like people who just move things into their truck without any further knowledge. It should not be my problem if Load up cannot bring individuals who know how to do the job, especially when they specifically ask for these details on their website when paying for and booking the job. Don't ever use this company!!!”

Helpful Report

Posted 3 years ago

Thank you for bringing this to our attention and for sharing such a detailed review of your experience with our services. We set a high standard for ourselves and are truly sorry to hear you had such a frustrating experience. If you'd be willing, we would greatly appreciate the opportunity to discuss this further with you. Please feel free to contact us via phone at (877)786-1348 or email support@goloadup.com with your order number at your discretion. We look forward to hearing from you.

Posted 3 years ago

“Scheduled carpet removal for next day. They do not allow you to get a quote without paying for the full service ahead of time. I texted a picture after paying over $200 and got no response until almost 12 hours later (the evening before the service was booked for) stating that a quote needed to be generated first beforehand. I texted again in the morning at 8 am (when the job was to be started) and they still said they were waiting to "find a loader" to give me a more accurate quote. I started to feel like I was being scammed and needed the job to be completed in the time frame I paid for, and asked to cancel the job. I then received a text from them (after multiple attempts to contact them - good luck) stating that they had found a loader to come before noon and would not refund my full fees. They however did not let me know that this crucial piece of information - I believe this was a lie so they could keep 50% of my fees. They should not be paid at all - they provided absolutely no service. Stay away from this company. The business model of making one pay before a quote is generated is violating consumer protection laws. I am going to file a complaint with the attorney general's office as well.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to share such a detailed review of your experience with our services. We are disheartened to hear that many elements of this process were disappointing, to say the least. We have a high standard of quality for customer service and your experience should never have been an exception. We would greatly appreciate the opportunity to discuss this further with you. Please feel free to contact us via phone at (877)786-1348 or email support@goloadup.com with your order number at your discretion. Thank you again for bringing this to our attention.

Posted 3 years ago

“Responsiveness, zero communication, always automatic phone calls and never get a rep on the phone. I scheduled for pick up items because I need to empty house as scheduled time window. When I placed the order, I confirmed with rep twice about the pick up date through text. They said the date works. Then, the day before, they text me for reschedule time, I said I can not reschedule it. They said they can schedule the original time window. When I confirm with them, no response. When I asked to cancel the order, no response. I would not consider this company in future.”

Helpful Report

Posted 3 years ago

Thank you for providing feedback on your recent experience with our services. We pride ourselves on delivering superior service for each and every customer, and it appears we may have not met that standard in this circumstance. There are times when there are factors out of our control that result in a delay or rescheduling of service. However, to your point, communication is the best thing we can offer during those situations and I apologize that we did not do that effectively. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number at your discretion. We look forward to the opportunity to speak with you further.

Posted 3 years ago

LoadUp is rated 4.6 based on 6,322 reviews