LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,396 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,396 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrid system. You don't truly have a confirmed appointment even though they take payment and say you do. They then state via automation they are working on confirming order. You do not know if they are showing up or not as you can't speak to anyone.”

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Posted 3 years ago

“Driver never showed up and then they wanted to only refund $10 of the $134 that I paid. Don't use this company. It's a scam.”

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Posted 3 years ago

“like everyone else, no driver ever showed up despite them giving us a phone number. When you call customer service you just sit on hold for 5 mins then it asks you to leave a message. Do not use this service its a fraud.”

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Posted 3 years ago

“Terrible service, they could not find a driver after having my booking made days in advance and processing my payment. Very late to tell me this and leaving me to have to find another company. No answer from customer service on processing my refund.”

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Posted 3 years ago

“They could not find a driver and then offered service 4 days after when I needed it. Very unimpressed. Alison”

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Posted 3 years ago

“Terrible! Would not use this company. Have waited more than 12 hours for a crew over 3 days and been rescheduled twice. Promises go unfulfilled and all they can do is say sorry. I’ve asked for a vacated rental property to be cleaned out, paid up front and have had no crews show up. Excuses and more. Find a different service within the Pinellas area.”

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Posted 3 years ago

“Cancelled one minute after ordering and they charged me 20 percent for nothing”

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Posted 3 years ago

“Loader didn’t show on the booking date. Loader called and said he would be there the next morning but didn’t show at that time either. Pick up was completed the next evening”

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Posted 3 years ago

“I will NEVER use LoadUp again! Horrible experience from start to finish. Choose J DOG junk removal instead! It helps Veterans!”

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Posted 3 years ago

“Scheduled a pickup, but no one ever showed up. I asked for a refund and they gave me half of my money back. This company is unethical. They schedule a service, don't show up after making me wait all day and then won't give me my money back. What a joke. I will ensure that I tell everyone I know not to use this company as they are a rip off. I would give them a 0 star for customer service if there was one.”

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Posted 3 years ago

“This company absolutely sucks!! The experience I had with them was an absolute disaster. I complained to the company and nothing much was done. Book at your own risk!!”

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Posted 3 years ago

“We thought this would be a great way to either donate or recycle. We got charged almost $100 for pick up to be thrown into our dumpster illegally, which was 30 ft from our apartment. This was a small sofa. We could have done that for FREE, and they refused to refund our money when we showed pictures of what happened. I have told all my family and friends how much of a scam this company is. NEVER USE THEM!!!”

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Posted 3 years ago

“Didn't even show up on the two different days I tried scheduling them to come get my stuff and they didn't even bother to call me either. Would never use this company again”

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Posted 3 years ago

“Would give zero if I could. 7 rescheduled appointments and gave up and used another provider! Waste of time”

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Posted 3 years ago

“Excellent. Great people.”

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Posted 3 years ago

“Excellent. Great people.”

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Posted 3 years ago

“Excellent. Great people.”

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Posted 3 years ago

“Loadup promised to pick up between 9-12 on a Friday. Then at 12:10 they text that they have to reschedule to Monday. What BS. Do not trust these peopel - it's like bait and switch”

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Posted 3 years ago

“This bad review is not the company’s fault, but the fault of the loader named James that no showed on the day of pick up and went unresponsive. The help center very kindly rescheduled for first thing the following morning, and to all of our surprise the same loader who no showed and went unresponsive the first day, accepted the job and was unresponsive the second day as well. The company canceled the order and gave me a full refund. It’s a shame that there are horrible contractors out there who accept a job on one end and refuse to actually follow through and go unresponsive. It’s unfortunate that I can’t rate the loader and company separate. But if anyone gets James (his voicemail just says JR) assigned to them for a pick up, call the help center and request a new loader, as James will not show and will not answer his phone.”

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Posted 3 years ago

“I understood that my appointment had to be rescheduled due to rain. The new appointment gave me a time of 8-12 via email. The driver spoke to my husband the previous day and said 11-1. Every time we called we were told within the hour…within the hour. We paid for them to pick it up inside. However when they arrived at 3 something, my husband moved it out so it could be outside. I will never use this service again nor recommend it. I would say it was not money well spent. Very disappointed!!!!”

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Posted 3 years ago

LoadUp is rated 4.6 based on 7,396 reviews