LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,175 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,175 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service, they could not find a driver after having my booking made days in advance and processing my payment. Very late to tell me this and leaving me to have to find another company. No answer from customer service on processing my refund.”

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Posted 3 years ago

“They could not find a driver and then offered service 4 days after when I needed it. Very unimpressed. Alison”

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Posted 3 years ago

“Terrible! Would not use this company. Have waited more than 12 hours for a crew over 3 days and been rescheduled twice. Promises go unfulfilled and all they can do is say sorry. I’ve asked for a vacated rental property to be cleaned out, paid up front and have had no crews show up. Excuses and more. Find a different service within the Pinellas area.”

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Posted 3 years ago

“Cancelled one minute after ordering and they charged me 20 percent for nothing”

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Posted 3 years ago

“Loader didn’t show on the booking date. Loader called and said he would be there the next morning but didn’t show at that time either. Pick up was completed the next evening”

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Posted 3 years ago

“I will NEVER use LoadUp again! Horrible experience from start to finish. Choose J DOG junk removal instead! It helps Veterans!”

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Posted 3 years ago

“Scheduled a pickup, but no one ever showed up. I asked for a refund and they gave me half of my money back. This company is unethical. They schedule a service, don't show up after making me wait all day and then won't give me my money back. What a joke. I will ensure that I tell everyone I know not to use this company as they are a rip off. I would give them a 0 star for customer service if there was one.”

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Posted 3 years ago

“This company absolutely sucks!! The experience I had with them was an absolute disaster. I complained to the company and nothing much was done. Book at your own risk!!”

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Posted 3 years ago

“We thought this would be a great way to either donate or recycle. We got charged almost $100 for pick up to be thrown into our dumpster illegally, which was 30 ft from our apartment. This was a small sofa. We could have done that for FREE, and they refused to refund our money when we showed pictures of what happened. I have told all my family and friends how much of a scam this company is. NEVER USE THEM!!!”

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Posted 3 years ago

“Didn't even show up on the two different days I tried scheduling them to come get my stuff and they didn't even bother to call me either. Would never use this company again”

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Posted 3 years ago

“Would give zero if I could. 7 rescheduled appointments and gave up and used another provider! Waste of time”

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Posted 3 years ago

“Excellent. Great people.”

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Posted 3 years ago

“Excellent. Great people.”

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Posted 3 years ago

“Excellent. Great people.”

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Posted 3 years ago

“Loadup promised to pick up between 9-12 on a Friday. Then at 12:10 they text that they have to reschedule to Monday. What BS. Do not trust these peopel - it's like bait and switch”

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Posted 3 years ago

“This bad review is not the company’s fault, but the fault of the loader named James that no showed on the day of pick up and went unresponsive. The help center very kindly rescheduled for first thing the following morning, and to all of our surprise the same loader who no showed and went unresponsive the first day, accepted the job and was unresponsive the second day as well. The company canceled the order and gave me a full refund. It’s a shame that there are horrible contractors out there who accept a job on one end and refuse to actually follow through and go unresponsive. It’s unfortunate that I can’t rate the loader and company separate. But if anyone gets James (his voicemail just says JR) assigned to them for a pick up, call the help center and request a new loader, as James will not show and will not answer his phone.”

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Posted 3 years ago

“I understood that my appointment had to be rescheduled due to rain. The new appointment gave me a time of 8-12 via email. The driver spoke to my husband the previous day and said 11-1. Every time we called we were told within the hour…within the hour. We paid for them to pick it up inside. However when they arrived at 3 something, my husband moved it out so it could be outside. I will never use this service again nor recommend it. I would say it was not money well spent. Very disappointed!!!!”

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Posted 3 years ago

“I put in an order to pick up a sofa. The first window that was confirmed was for 12 hours - 8am to 8pm. No one came to pick up the sofa. Customer service apologized and reschedule for the next day, window 12pm-4pm. Again, no call, no one came to pick up the sofa. Customer service asked for another chance and promised someone would come. Another day another window 12pm-4pm. again no call and no one came to pick up the sofa. Customer service promised they would not let me down and would handle it if I gave them one more chance. I did, today 12pm-4pm window. No one called, so I followed up to get the contractor's number. Called. It is just over an hour before the window closes and the driver seemed to think could just come later and pick it up outside the house (no clue), and is over an hour and 20 minutes away from my house. There is no active number to call to speak with customer service, texts are very slow response time and no refund or accountability for no shows. Feels like a scam as I paid in full but have yet to receive any service and have given Load Up many opportunities to make good on their contract. Customer service has yet to return my call despite many messages asking them to call me via text and their call center. There is no live chat function on the website. It is a dead link.”

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Posted 3 years ago

“Paid $124 to have a large screen tv removed. They only sent one guy so I had to help him load the truck. I shouldn’t have to pay full price if I’m doing half the work.”

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Posted 3 years ago

“waited all day they finally came around two guys in a pickup truck and they only took one couch i had two pieces a love seat and couch thats what the site saids they were going to take both but the driver said only i was expecting a big truck with the name on it not professional at all i told everyone i know not to use your site or company and i am never going back to them again”

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Posted 3 years ago

LoadUp is rated 4.6 based on 7,175 reviews