LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,175 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,175 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No one showed up on the original pick up date. Had to call multiple times to even get a representative to pick up. The “chat with us” link on their site doesn’t work. Got order rescheduled. No one showed up, again. Called the number on my ticket that was supposed to be the person picking up my couch, and was told that they no longer worked at the company. This seems like a scam.”

Helpful Report

Posted 2 years ago

“I booked LoadUp for pick up on Sunday, March 5th at my home. Not a lot of goods to be picked up and I set specific instructions. I paid upfront (as required), and per the email confirmation, I was to receive updates via text on the status. It is now 20 minutes left until the window closes, and I have heard NOTHING from the company. The customer service representative told me she was trying to locate the driver and would call me back in 10 minutes to confirm if they're coming. It has been 20 minutes, and I have not heard anything from anyone. I will be calling my credit card company to reject payment, regardless of their cancellation policies.”

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Posted 2 years ago

“I will caveat that the driver was incredibly kind, but I truly and strongly encourage no one to use this service. If you have any issues with your pick-up their customer service team will actively work against providing any real type of support, and it's absolutely not worth the risk. I put in an order for a sofa pick-up that would need to happen down two flights of stairs. Upon arrival it was just one guy because in their internal system they incorrectly marked it as a mattress pick-up. The guy said they could probably get someone out to help TBD on when, but he would need to call and work out logistics. For the sake of time and getting back to work I ended up helping carry the sofa down. Now at this point I have just paid a company for me to move my own sofa. I reached out to support letting them know that this was the result of an error that was 100% on their end and while not even requesting a full refund, the amount paid did need to be adjusted. The reply was "Thank you for your help of course, but in this case as you offer your assistance, we can not make a refund on this order. I apologize for this frustrating situation." If a company is unwilling to hold themselves accountable for their own mistakes, they are not a company that should be trusted with anyones business.”

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Posted 2 years ago

“This has been the worst experience I've ever had working with a company. First the lack of communication; we received a confirmation call and email with a tracking tool that didn't work. Waited within our window with no call. Towards the end of that window I called to inquire on an eta. Could not get through to a live rep AT ALL, despite being within business hours. I'm not convinced they even have live customer service reps. So theres 4 hours wasted. I was then told they would make me a priority Sunday 2 days later. I had to reach out again to ask for a window and AGAIN when they didn't show up AT ALL. Was told they couldn't find a loader... Would've been nice to know so i didn't waste another 4 hours. I was then today they'd come the next day and had a loader lined up but I received a text a few hours later saying they wouldn't be there to the day after. I've asked for a call back from someone multiple times and was ignored. Ohhh and the best part? They require payment upfront... shouldve been a red flag. We needed junk removed so we could use our garage for storage for items for the newborn were ready for any day and now we're completely screwed. This company is the worst. They don't communicate, they don't show up, and they clearly don't care about their customers.”

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Posted 2 years ago

“Very unethical business. Fails to meet contractual agreements regarding services. Preys on unsuspecting customers.”

Helpful Report

Posted 2 years ago

“I had one day to empty our daughter's apartment as we were coming from out of town to close it out. I set up a mattress and box springs pickup for a window of 8 am to 12 pm a few weeks in advance. A few minutes after 12, after hearing nothing about my pickup, I had to call several different numbers to try to get a hold of someone to find out when someone would arrive. It was extremely difficult to get someone to respond. I eventually reached a very helpful customer service rep by email. Unfortunately, he informed me there was no team to complete the pickup and there wouldn't be one until the next day. No one reached out at all with this information. I had to leave town by the afternoon, so luckily I found a local hauler for much less. I should have called them to begin with! There was no communication after the initial email confirming my appointment. Fortunately, the rep made sure I received a refund. He was the bright spot in the situation.”

Helpful Report

Posted 2 years ago

“I needed to have a ping pong table removed from my basement. LoadUp gave me an inconvenient 8 AM to 8 PM arrival window. Eventually they showed up, but they had sent two young women to carry the 200 pound table up a flight of stairs. Of course, they were unable to carry the table. I complained to LoadUp and had an appointment for the next day. I was waiting for them when I learned that they had canceled the order without telling me. Fortunately, I was able to find another company at less than half the LoadUp price.”

Helpful Report

Posted 2 years ago

“I prepaid this service but my furniture was not picked up... yet, as I write this review. My pick up was scheduled for Saturday 2/11/23 between 12-4 pm. I called (the local contact #) at 3 PM only to find out that it has been rescheduled for the next day, and the guy I talked to said he will come at 8AM. It is 8:45 AM right now, no loaders yet. I called the local #, left a voicemail. I also texted, to confirm the time of pick up today. No response. It is Sunday today, so the company HQ office is closed. I am NOT available during the week and I needed assistance to remove my furniture from inside the house. This is VERY frustrating. This is not good business operations, and the values as listed on this site are not followed. No integrity (I didnt get a call for the change in time, and still no-show), this is not innovative (this is not a new business model), and definitely NOT customer-centric (I am very frustrated right now as this disrupts my weekend activities).”

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Posted 2 years ago

“I had put out a tarp to protect a couch from getting soaked in the rain - so they wouldn't have to deal with a drenched couch- and they took my tarp! It was all to make their job easier, but oh well. If you use this company make sure it's as straight forward as possible cause I'm like kinda lost for words lol.”

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Posted 2 years ago

“Do not schedule with these people. They never came in my 4 hour window, and after two more hours and 4 phone calls to them I had to cancel. I don't believe that they ever had a driver scheduled for me. It was a total waste of 6 hours of my day for nothing. The only offer was $15 off. Don't waste your time and money.”

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Posted 2 years ago

“The worst experience ever! Do not use this company they will just outsource the work to a sub--contractor that cannot complete the job hire for. Then they will go back and forth over a refund for the inconvenience. I have so much more to say but I will leave it at SAVE YOUR MONEY AND TIME!”

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Posted 2 years ago

“I have to get out of my apartment by midnight tonight and was told that they would be here between 4 pm and 8 pm , well guess what they have no one to pickup my stuff , they sure take your money fast enough!!! Well they just lost a customer and I want my money back Thank you!!!”

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Posted 2 years ago

“We were given a 12 hour service window (ridiculously large service window!!) and the person didn’t show up until 11.5 hours into that window. THEN, I got a text asking for another $16 to be added to my bill, I suppose for a tip? Chutzpah!! First and last time using this service.”

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Posted 2 years ago

“Very bad experience! They are crooks! I was waiting 6 hours they never show up and then I call and ask my money back but they refuse and refund just half after few of my calls. They want you to pay upfront and then after you pay they are trying to find some local mover in your area. If they couldn't find and you ask money back they return only half what you pay. Do not recommend and will never use them again.”

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Posted 3 years ago

“Appointment was scheduled for Wednesday 8AM-12PM , no show- attempted to call and message number given several times no answer. Around 3PM LoadUp rep called and said they would need to reschedule. Thursday they show up - one guy who could not load the large/heavy mattress by himself. I had to help ( I have back issues and should not be lifting heavy things. ) However the driver was a nice guy . I would definitely not recommend.”

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Posted 3 years ago

“They arrived a day later then requested despite confirming the original date. Showed up late the day they did actually show up. They state on the website 2 people will come to remove the furniture, but only one did so it took nearly 5 hours to remove 7 pieces of furniture. I was using them to clear an apartment before I moved, but ended up having to delay the move because of them. Any attempts to contact their support were meant with silence or them telling me “We do see that your order was completed and that we were ultimately able to provide the service.”. So if you actually want to get a junk removal service that will show up on time and with the correct amount of people I would look elsewhere!”

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Posted 3 years ago

“We purchased a mattress, and UpFront confirmed they would pick up the old mattress on three different dates. Each day I had to reach out to ensure they were still coming. The next day they sent an apology stating they could not find a partner to pick up the mattress. Due to rain and HOA requirements, we had to move the bed back into the garage nightly. We were told for the 3rd time they would be here today (11/13) to p/u mattress. I texted at 2p inquiring if they would be here today, and the response was we couldn't find anyone to make this p/u. I provided the name and number of another company's pick-up contact. They contacted this company, and my mattress was picked up. They need to be upfront about arranging p/u and need more connections to provide this service. This is the company Helix Mattress uses for FREE pick-up.”

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Posted 3 years ago

“I paid for Loadup to pickup my couch. They couldn't find a loader in our area even though we are in a supported city, so they opted to just not fill the order we paid for. We're out $114 and still have our couch that we need removed.”

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Posted 3 years ago

“This is a scam. The positive reviews are obviously fake. I will not repeat yet again what they dif, but professional is not a word that belongs in the review. One person working, at snails pace. Horrible. The best thing you can do is stay away at all costs.”

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Posted 3 years ago

“I would give them no stars if I could: this was a complete waste of time. The booking was easy enough but they no-showed the job while making deceptive excuses along the way. The 'loader' was particularly rude and snarky via text message. Save time by booking with an actual 'local' company with local operatives. Their guy started his day in Waco, ~90 miles away, and never got to the job site.”

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Posted 3 years ago

LoadUp is rated 4.6 based on 7,175 reviews