LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,175 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,175 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sell my used books to Discover books. I accumulate an average of 40 boxes every two months that they pick up for free and then they pay ME for the books that have any resale value. Granted, I'm not getting rich from this arrangement, but at least I don't have to pay a penny to give my books away.”

Helpful Report

Posted 2 years ago

“As a loader worst experience ever they treat everyone badly you can never contact customer service for help they talk down on you and the pay is horrible highway robbery Miguel Ethan the worst don’t work or book with them”

Helpful Report

Posted 2 years ago

“I cannot tell you how terrible LoadUp is. A pick up was scheduled for the return of a bed foundation for Friday, June 16. I advised them in advance that they would not be able to communicate through my cell phone on that day prior to 5:00 p.m., but did provide an alternative landline number (advising them that it was a landline) if they needed to contact us prior to 5:00 p.m. After 5:00 on that day I discovered that they phoned the cell line not less than four times. They also used multple cell lines to contact us, making it unclear to which message(s) we should respond. We also received a text message to call them. We did. It went straight to voice mail, and despite leaving a message, the call was never returned, Also, no one showed up that day, and we were never given notice that they would not show up. The pre-arranged pick up was from 4:00 to 8:00 p.m. We had someone present throughout and never heard from anyone. The pickup was then rescheduled for Tuesday, June 20 for the same time period. Again, we cautioned them that the cell phone would not be available prior to 5:00 p.m., but that someone would be present during the entire window period they established at the landline provided and at the location for pickup. I still received multiple messages from LoadUp asking me to reschedule several times, even though it was scheduled. On Tuesday, June 20 they again tried to contact us via the cell phone when they knew they could not reach me. The individual driver, John, to his credit did call the landline. He did show up. He did pick up the frame. He did not leave us a receipt. I received two more messages today from LoadUp to reschedule the service, despite communicating with them previously to tell them that the foundation was picked up, but that they failed to leave us a receipt to request a refund from the company for whom the bed foundation was picked up. They seem to be completely incapable of communicating properly, even within their own company, and in keeping proper records. I would never recommend this company to anyone in good conscience.”

Helpful Report

Posted 2 years ago

“This is a review of an appointment that i had with LoadUp on Wednesday, June 21, 2023. The driver, CharWel, Quick Light, called at 8am and said he was on the way. He called back around 1130am to have me take pictures of what I wanted picked up which I did and texted to him on his personal cell number. I didn’t hear anything back so I called him, no answer, I texted him and asked him to call me and he didn’t, not a word! I then received a call from someone named Latham from Upload telling me the appointment was cancelled and i would have to reschedule. This was very frustrating and disappointing service and it caused me a LOT of STRESS. I am not dissatisfied with LoadUp, it was the Driver.”

Helpful Report

Posted 2 years ago

“We paid up front to have some items removed and other items moved from the basement to the garage. Two items were unable to be moved up from the basement. Understandable that they were not able to accomplish the task. However, they refused to deduct labor cost that we paid for up front for services that were not completed. I should have read the reviews prior to using them. They contract out their labor so the crews that they get may not be prepared to accomplish the tasks that are paid for upfront.”

Helpful Report

Posted 2 years ago

“If I could give you zero stars I would. I’ve been waiting the entire day for your guys to show up. No one communicated with me to let me know ETA and it was only after I contacted the number I was given the second time did I learn that the guys were going to be an hour late. Guess what? They still aren’t here. And your customer service is a joke. How can you have no one with management authority working on a weekend when the bulk of your service is being provided. I look forward to writing further reviews elsewhere warning people away from this shoddy service.”

Helpful Report

Posted 2 years ago

“I've used them before and had no issues, but when they mess up, they REALLY mess up. I counted on them to pick up a very large sofa the day before I had some furniture delivered - I needed furniture to sit on while we waited for the delivery, which is why I had them schedule to pick up the day before delivery. On delivery day, they did not call or show and left me in a panic trying to find a solution for what I was going to do with a couch that I literally had no room for. Fortunately, there are other services available that were able to fill the short-term need, but it would have been nice if LoadUp had maintained its reliability. To make matters worse, the support number is simply an automated menu with limited options available - pressing '0' won't get you to a real person. I only got feedback after giving up on the call and getting an automated text message. To my surprise, someone responded to my frustrated texts and (to their credit) they offered a 10% for the inconvenience. That, however, was simply not enough. 10% off won't remove this couch by the time I need, so I've gone with another service. Depending on how that goes, I may not be coming back to LoadUp. To everyone else, I hope you don't have any issues with LoadUp! If you do, good luck... I hope you didn't plan any dates with thin margins...”

Helpful Report

Posted 2 years ago

“Not a good experience. The loader did not know the items were in the basement. He said had he known he would have brought a helper. I responded that LoadUp asked for pictures of the items but didn’t ask where they were. He attempted to call LoadUp but quit after 30 minutes on hold. He had an injured foot and struggled with the stairs. I would have helped but I have a bad back and am 76. That’s why I hired LoadUp. The loader took around half the items and decided that was enough. So I have paid LoadUp in full but half of the items are still in the basement. LoadUp can send another loader to finish the job or refund part of the fee. If they will do one of these items I will share that and enter a second review at maybe a higher number. Also I tried to call LoadUp while the mover was there but could not get to a person”

Helpful Report

Posted 2 years ago

“We hired load up to pick up used furniture. All good, got our quote and paid. The day of service, they were to be here between 8a and 12p. The loader called and said we won't be there til 2p. 2pm comes and goes. Around 4p, they call and said they are coming back from Harrisburg. Now mind you they started in philly and we are very close to philly which means they bypassed us to go to Harrisburg. Come 7pm, I reach out to the company to find out they are not coming at all. No call no nothing. They are now trying to find someone for tomorrow to come pick our furniture. Tomorrow is Sunday and new furniture is coming Monday. I will never use them again. I'm beyond upset and my husband will now waste entire weeked waiting for someone to come pick up this furniture.”

Helpful Report

Posted 2 years ago

“Horrible, and Horrible Customer Service. SCAM ALERT”

Helpful Report

Posted 2 years ago

“Pickup window was between 8-12. No driver showed up. I called customer service only to be put on hold for over 30 minutes. I used the text message customer service and it literally just repeats an automated message. No assistance whatsoever.”

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Posted 2 years ago

“Mattress, box spring, and frame never picked up. Appointments for 2 successive days. Called drivers, said they would call back or come pick up and neither did. Spent $169 for nothing. Keep making promises to fulfill order & no action.”

Helpful Report

Posted 2 years ago

“Will keep this brief and say that the experience that I had with load up over the past four days was nothing short of abysmal and that I will never do business with this company or the like. Again. The customer service or lack thereof that I received was subpar at best and I have never done business with a company that treated its customers this poorly.”

Helpful Report

Posted 2 years ago

“Worst customer experience I've ever received. Long story short, after paying up front for the junk to be removed, they sent someone in a car smaller than the junk itself despite sending photos of what I needed removed. After admitting he could not perform the work he called them to find another loader. They have since given me nothing but empty platitudes and claims that they are trying their best to get me taken care of. They left me holding the bag and gave me nothing in return.”

Helpful Report

Posted 2 years ago

“My loader didn't arrive the first day I scheduled, so I had to reschedule for the next day. That loader also didn't arrive, and customer service tried to reschedule me for two days later. I had already paid (paying up front is NOT a good idea, I now realize), so I kept trying to work with them, but eventually I cancelled and asked for a refund (which I did get, but I was worried I wouldn't). I also did not like that there was not a call center; only communicating by text, email, and live chat was suspicious and ended up being a complete hassle on my end.”

Helpful Report

Posted 2 years ago

“They did not set up the new bed only took away my old mattress. When I asked them they said they were only there for takeaway. I paid 279.00 for white glove service to have old bed taken away and new bed set up. I was left with an un ensemble bed.. why? Not happy who is responsible? This needs to be addressed. Would like my refund of 279.00. I would like to here from someone since I gave my business to this company.”

Helpful Report

Posted 2 years ago

“I would highly recommend people avoid this company at all cost! They don’t show up! I have scheduled twice now and they’ve never shown up but they already took my money! I’m sitting here waiting now and I’m getting bad vibes that they’re not going to show up again!”

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Posted 2 years ago

“Didn’t pick up everything”

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Posted 2 years ago

“Just canceled and took my money.”

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Posted 2 years ago

“If I could make this zero stars I would!!! Buyer beware!!! They took my Credit card payment and left me waiting for 3 days for someone to show up. I had to call them to find out the status of my order. day 3 still no call, no show. I have requested a refund that I paid in full. Hopefully they credit me back my money so I can hire a REAL JUNK REMOVAL COMPANY...... LOAD UP ARE SCAMMERS!!!”

Helpful Report

Posted 2 years ago

LoadUp is rated 4.6 based on 7,175 reviews